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Reviews of Best Western Kennewick Tri-Cities Center

3 out of 5
Best Western Kennewick Tri-Cities Center
602 N Young Street, Kennewick, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 544 out of 950 reviews" "
Rating 8 - Good. 258 out of 950 reviews" "
Rating 6 - Okay. 89 out of 950 reviews" "
Rating 4 - Poor. 29 out of 950 reviews" "
Rating 2 - Terrible. 30 out of 950 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good place for a quick night. It had nice basic amenities. It was sort of loud with a bunch of kids staying there for a tournament - it did not seem very soundproofed. The location was great.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Thank you for your review! Your feedback helps us improve so we can deliver a great experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally courteous upon checkin!
Stayed 1 night in Apr 2024
Response from Jim Gibson GM on 16 Apr 2024
Dear ChristianThank you for your business, I am thankful for your review.

10/10 Excellent

Misty

Liked: Cleanliness
Loved our stay!!
Stayed 1 night in Apr 2024
Response from Jim Gibson Area Manager on 17 Apr 2024
Dear MistyThank you for taking time to let us know about your stay with us. I am grateful for your business.

8/10 Good

tawny, elk grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jim Gibson Area Manager on 16 Apr 2024
Dear Tawnythank you for your business and for the review. I appreciate the feedback.

10/10 Excellent

Jesus

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price
Stayed 1 night in Apr 2024
Response from Jim Gibson Area Manager on 15 Apr 2024
Dear JesusThank you for staying with us and find the rating you have left our hotel.

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During the week it was so quiet! The staff was great. The breakfast was convenient, waffles were fun. Nice to have fresh fruit as an option as well as cereals, breads, milk, juice and a few other things. The room was really clean.
Stayed 1 night in Apr 2024
Response from Jim Gibson Area Manager on 10 Apr 2024
Dear TonyaI am thankful for your kind comments about our hotel. I will share them with the team.

10/10 Excellent

Vishwambhara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool, breakfast and front desk service.
Stayed 1 night in Apr 2024
Response from Jim Gibson Area Manager on 9 Apr 2024
Dear VishwambharaThank you for staying with us, we are grateful for your comments.

10/10 Excellent

Kul

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Jim Gibson Area Manager on 9 Apr 2024
Dear KulThank you for staying at our Hotel, I am grateful for the rating you have left us.

10/10 Excellent

Lesley

Stayed 1 night in Mar 2024
Response from General Manager on 22 Apr 2024
Thanks for your feedback!

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast
Stayed 3 nights in Feb 2024
Response from General Manager on 29 Mar 2024
Thank you for your kind words, we appreciate your response and are glad to hear you enjoyed your stay with us.

10/10 Excellent

Adam

Stayed 2 nights in Mar 2024
Response from Jim Gibson Area Manager on 16 Apr 2024
Dear AdamThank you for staying at our Hotel. I am grateful for your business.

10/10 Excellent

Rick

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please fix the safes. Other than that, our stay was excellent
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Thank you for your review, we appreciate your response and are glad to hear you enjoyed your stay with us.

6/10 Okay

Gregory

Stayed 2 nights in Mar 2024
Response from General Manager on 11 Apr 2024
Thank you for your review!

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Thank you for your review!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful helpful staff!!
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Thank you for your kind words, we appreciate your response and are glad to hear you enjoyed your stay with us.

6/10 Okay

Jessica

Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for your review.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Best Western Kennewick Tri-Cities Center on 28 Feb 2024
We appreciate your response and review. We hope to see you again.Have a great day and safe travels

10/10 Excellent

Sanford, Gig Harbor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. I stay there every time I travel on business to the Tri-Cities.
Stayed 1 night in Feb 2024
Response from Best Western Kennewick Tri Cities Center on 28 Feb 2024
Thank you for your review and business!

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
Check in was a breeze. The room’s bathroom door doesn’t close all the way. Haven’t been here long so not sure if it is quiet.
Stayed 1 night in Feb 2024
Response from Best Western Kennewick Tri Cities Center on 28 Feb 2024
Thank you for your review, we will pass along the reported issues to our maintenance department.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 29 Mar 2024
Thank you for your review!

10/10 Excellent

Robin K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great- lots of choices and availability.
Stayed 1 night in Feb 2024
Response from Best Western Kennewick Tri Cities Center on 28 Feb 2024
Thank you for your review!

10/10 Excellent

Robin K

Stayed 1 night in Feb 2024
Response from General Manager on 29 Mar 2024
Thank you!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and spacious rooms, good location, lots of dining options nearby. The friendliest, most helpful and positive staff I have experienced!
Stayed 1 night in Feb 2024
Response from Best Western Kennewick Tri Cities Center on 28 Feb 2024
Thank you for your feedback! We are glad to hear you enjoyed your stay with us.

8/10 Good

Bobby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 1 night in Feb 2024
Response from Best Western Kennewick Tri Cities Center on 28 Feb 2024
Thank you

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place clean and great breakfast.
Stayed 1 night in Feb 2024
Response from Best Western Kennewick Tri Cities Center on 28 Feb 2024
Thank you for your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The whole experience was over all just perfect
Stayed 1 night in Feb 2024
Response from Best Western Kennewick Tri Cities Center on 28 Feb 2024
Thank you for your review! We are glad you enjoyed your stay with us and look forward seeing you again.

10/10 Excellent

Shaun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, Sky and Valeria were friendly, accomodating, and personable.
Stayed 2 nights in Feb 2024
Response from General Manager on 7 Feb 2024
Thank you for the kind words! I will be sure to pass this onto the team!

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was excellent. Friendly efficient and informative.
Stayed 1 night in Feb 2024
Response from General Manager on 7 Feb 2024
Thank you!!!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 7 Feb 2024
Thank you for the rating!

8/10 Good

Krystal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast variety
Stayed 2 nights in Jan 2024
Response from General Manager on 29 Jan 2024
Thank you

10/10 Excellent

kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 29 Mar 2024
We appreciate your response and review. We hope to see you again. Have a great day and safe travels

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here last year to attend a hockey game that was in the nearby Toyota Center Arena. It's convenient staff is friendly and it's very clean.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Thank you for the kind words!

6/10 Okay

CLOVER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine except for the hot water was barely hot enough to take a shower. The front desk indicated this was an issue that was being resolved. But I probably would not stay her again.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Thank you for the feedback, the hot water tanks have been replaced. We apologize for the inconvenience but it has been resolved.

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was nearly empty by 7:15. The hot items were cold.
Stayed 2 nights in Jan 2024
Response from General Manager on 15 Jan 2024
Thank you for the feedback

2/10 Terrible

Autum

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The front desk guy proceeded to accuse us of smoking weed the.ln told me he was charging me $250 and i had to leave by 7am after only checking in at 3am and paying full price. All charges being fully disputed by my bank, I will not pay a dime for tjis stay.
Stayed 1 night in Jan 2024
Response from General Manager on 8 Jan 2024
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Thank you!

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Hot Water
There was one floor that was under construction, but that didn't affect anything. There was only one problem, there was no 'hot' water. I showered late in the evening, the water had to be all the way hot, and it was barely warm enough. The next morning was no better.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Thank you for the feedback, we apologize for the inconvenience.

8/10 Good

Nik, Yakima

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Thank you

10/10 Excellent

Daniel, Grayland

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful and friendly
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Thank you for the kind words! We look forward to accommodating you in the future!

8/10 Good

Lisa

Stayed 1 night in Dec 2023
Response from General Manager on 15 Jan 2024
Thank you

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Thank you!

8/10 Good

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is under a remodel and I didn’t know that before coming. Bed obviously wasn’t new (not comfortable at all)
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Thank you for the feedback

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10
Its my second time staying and i havent had any issues.
Stayed 1 night in Nov 2023
Response from General Manager on 19 Dec 2023
Thank you! We look forward to accommodating you again!

10/10 Excellent

John

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that my special ESA is welcome and I like the quick breakfast.
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Thank you!!!

8/10 Good

Betsy

Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Thank you!

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from General Manager on 19 Dec 2023
Thank you!!!

4/10 Poor

Linda

Travelled with partner
Liked: Cleanliness, amenities
It can be a great place to stay.. However there was water running all the time from the room above us. Called the front desk about it once at 2:00am. The front desk said they would check it out. The water was off shortly after that. However it was short lived. Let them know about it again at checkout. Water in the shower was lukewarm. Not fun when it is cold outside!
Stayed 4 nights in Nov 2023
Response from General Manager on 1 Dec 2023
I apologize for the issues during your stay. My engineering team has been notified of the concern and is resolving the issue.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
This was a perfect spot right near the Toyota Center. Very clean and the employees are kind!
Stayed 1 night in Nov 2023
Response from General Manager on 21 Nov 2023
Thank you for the kind words! We look forward to accommodating you again.

10/10 Excellent

Azael, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 19 Dec 2023
Thank you!

8/10 Good

Lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on 21 Nov 2023
Thank you