Indoor pool

Reviews of Sleep Inn & Suites Acme - Traverse City

3.5 out of 5
Sleep Inn & Suites Acme - Traverse City
5520 US 31 North, Williamsburg, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 178 out of 350 reviews" "
Rating 8 - Good. 117 out of 350 reviews" "
Rating 6 - Okay. 30 out of 350 reviews" "
Rating 4 - Poor. 15 out of 350 reviews" "
Rating 2 - Terrible. 10 out of 350 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
nice enjoyable great stay
Stayed 6 nights in Apr 2024
Response from Jonathan Pack, Property Management on 21 Apr 2024
Thank you for your stay, Scott! I'm glad you had a nice stay with us!For the love of hospitality,Jonathan PackProperty Management

10/10 Excellent

Londa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24-hour pool and hot tub!!! Nice continental breakfast as well. Beautiful lobby area.
Stayed 1 night in Apr 2024
Response from Jonathan Pack, Property Management on 13 Apr 2024
Thank you, Londa, for your stay and your review! I'm so glad you enjoyed our amenities! I hope your travels have been safe and that we can welcome you back again soon! Thank you!For the love of hospitality,Jonathan PProperty Management

8/10 Good

Justine

Travelled with family and small children
Liked: Staff & service, amenities
Comfortable clean beds, great breakfast, hot tub was in desperate need of cleaning.
Stayed 1 night in Apr 2024
Response from Kristen Assistant General Manager on 9 Apr 2024
Thank you so much for your review! We are so glad you enjoyed the comfort and quality of your room! We look forward to you next stay with us.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jonathan Pack, Property Management on 7 Apr 2024
Thank you for the rating, Lorraine! Have a nice April and come back soon! Thank you!For the love of hospitality,Jonathan PProperty Management

10/10 Excellent

Ronda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are great! beds are super comfy!
Stayed 1 night in Mar 2024
Response from Jonathan Pack, Property Management on 6 Apr 2024
Thank you, Ronda! I'm glad to hear you found our staff great and beds comfy. What more could you ask for?! :)Take care and come visit again soon!For the love of hospitality,Jonathan PProperty Management

10/10 Excellent

Melinda

Travelled with family
Liked: Amenities, property conditions & facilities
That the pool and hot tub are open 24 hrs a day.
Stayed 2 nights in Feb 2024
Response from Kristen Assistant General Manager on 7 Mar 2024
Thank you so much for your review! We are so happy to hear you enjoyed our 24 hour pool and hot tub. We hope you choose to stay with us again at the Sleep Inn and Suites Acme-Traverse City.

4/10 Poor

Susan

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mattress was horrible woke up to back ache. Checked in a Wednesday no housekeeping done to my room left on a Friday. Had to call front desk 2 different time to get wash clothes and towels.
Stayed 3 nights in Jan 2024
Response from Anthony F. - General Manager on 5 Feb 2024
Thank you for taking the time to share your feedback regarding your recent stay at Sleep Inn & Suites Acme-Traverse City. We genuinely appreciate your insights as they help us to continually improve our services and ensure that each guest has a comfortable and enjoyable experience.We are disappointed to learn that your stay did not meet your expectations, and we sincerely apologize for any inconvenience you experienced. Regarding the mattress, we want to assure you that our mattresses are locally sourced from Lady Americana, known for their high quality and comfort. We understand the importance of a good night's sleep and are sorry to hear that the mattress did not provide the comfort you expected. Your feedback regarding this matter is invaluable, and we will take steps to address any issues with the mattress in your room.Regarding our housekeeping services, we follow the Choice Hotels standard, which is housekeeping service every 3rd day unless otherwise requested. We apologize if this was not communicated to you upon check-in but it is specified on our website, and within the rooms.Once again, we apologize for any shortcomings during your stay, and we hope to have the opportunity to welcome you back in the future and provide you with a superior experience that reflects the high standards we strive to uphold.

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024
Response from Jonathan Pack, Property Management on 6 Apr 2024
Thank you, Amanda, for your stay and rating! Have a wonderful spring!For the love of hospitality,Jonathan PProperty Management

2/10 Terrible

Christopher

Stayed 1 night in Feb 2024
Response from Jonathan Pack, Property Management on 6 Apr 2024
Hi Christopher! I'm sorry to see your rating of a 1 out of 5. I'd be happy to discuss more with you and figure out how we can help you more. Feel free to message us through Expedia and let us know. Thank you, and I hope to hear from you soon!For the love of hospitality,Jonathan PProperty Management

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anthony F. - General Manager on 5 Feb 2024
Thank you for your 10/10 review Brenda! We are happy to have made your stay with us perfect and we look forward to your next great stay with us!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I read a lot of reviews in the area and yours were the best The reviews lived up to what I expected. So everything was good. We paid extra for a bay view but it was noisy being next to the road. So live and learn
Stayed 1 night in Jan 2024
Response from Kristen Assistant General Manager on 3 Jan 2024
Thank you so much for your review! We are so pleased to hear we lived up to your expectations! We are so sorry to hear that the Bayview was a little on the noisy side. We look forward to your next stay with us. Thank you for choosing to stay with us at the Sleep Inn and Suites Acme- Traverse City. Have a happy New Year.

10/10 Excellent

Ronda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Breakfast was amazing and your breakfast staff top notch! Room was clean and parking lot well lit.
Stayed 1 night in Dec 2023
Response from Kristen Assistant General Manager on 3 Jan 2024
Thank you for your review! We are happy to hear you enjoyed our amazing full hot breakfast and our top notch breakfast staff! Our Housekeeping team takes pride in the cleanliness of their rooms. Thank you for choosing to stay with us at the Sleep Inn and Suites Acme- Traverse City. Have a happy New Year and we look forward to your next stay with us!

6/10 Okay

Nicole

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Kristen Assistant General Manager on 3 Jan 2024
Thank you so much for your review! We are so sorry our hotel didn't meet your expectations. We would love to hear what we could do better to make your stay more enjoyable next time. Have a happy New Year!

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kristen Assistant General Manager on 3 Jan 2024
Thank you so much for your review! We are happy to hear our hotel met your expectations! we hope you decide to stay with us again.Thank you for choosing to stay with us at the Sleep Inn and Suites Acme- Traverse City. Have a Happy New year!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kristen Assistant General Manager on 3 Jan 2024
Thank you for your wonderful review! We look forward to your next stay with us. Thank you for choosing to stay with us at the Sleep Inn and Suites Acme-Traverse City. Have a Happy New Year!

8/10 Good

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kristen Assistant General Manager on 29 Dec 2023
Thank you so much for your review! We hope you choose to stay with us again in the future. Thank you for choosing the Sleep Inn and Suites Acme-Traverse City. Have a happy New year!

8/10 Good

Harold

Liked: Cleanliness, staff & service, room comfort
The hotel accommodations were great the food was really good I enjoy coming there every 3 weeks.
Stayed 4 nights in Dec 2023
Response from Kristen Assistant General Manager on 20 Dec 2023
Thank you so much for your stay with us! Glad you enjoy our full hot breakfast and our accommodations. We are grateful you choose to stay with us every 3 weeks!

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kristen Assistant General Manager on 20 Dec 2023
Thank you so much for your stay with us! We are so glad you enjoyed your stay, and look forward to seeing you next time!

10/10 Excellent

JAMES

Business traveller
Stayed 3 nights in Dec 2023
Response from Kristen Assistant General Manager on 20 Dec 2023
Thank you so much for your stay with us! We are glad you enjoyed your stay, and look forward to seeing you next time!

10/10 Excellent

Melanie

Stayed 1 night in Dec 2023
Response from Anthony F. - General Manager on 13 Dec 2023
Thank you for your 10/10 review Melanie! We are happy we were able to provide you with a perfect stay! We hope you have Happy Holidays ahead, and we look forward to your next great visit with us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Anthony F. - General Manager on 13 Dec 2023
Thank you for your 5/5 review Mark! We take great pride in providing top tier service and we are proud to have made your stay perfect with us! We hope you have Happy Holidays ahead, and we look forward to making your next stay with us just as perfect!

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk Patricia was awesome and so helpful.
Stayed 1 night in Nov 2023
Response from Anthony F. - General Manager on 4 Dec 2023
Thank you Pamela! We are so glad Patricia was able to go above and beyond for you! She is a great asset to our team and we wouldn't be able to what we do with her! We hope you have a wonderful day and we look forward to your next great night here at the Sleep Inn & Suites Acme-Traverse City!

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love your Hotel. Staff was beyond excellent. Used your pool. Breakfast was amazing. Everyone deserves more than 5 stars
Stayed 1 night in Nov 2023
Response from -Anthony F. -General Manager on 4 Dec 2023
Thank you for your review David! We are so pleased our staff was able to go above and beyond, and you enjoyed our pool and delicious hot breakfast! We hope you have a wonderful day, and all of us here at the Sleep Inn & Suites Acme-Traverse City look forward to your next great visit!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Anthony F. - General Manager on 26 Nov 2023
Thank you so much for your 5 star review Richard! We are so happy to have had you stay with us, and we look forward to your next visit! Until next time we hope you have a great day!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Nov 2023
Response from Anthony F. - General Manager on 26 Nov 2023
Thank you for your review, and kind words Christopher! We are so glad you enjoyed your stay with us!

10/10 Excellent

Jessica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast spread. Hiking trail behind property, great spot to bring pets
Stayed 1 night in Nov 2023
Response from Anthony F. - General Manager on 26 Nov 2023
Thank you for your review Jessica! We are happy to hear you enjoyed our delicious hot breakfast, and convient access to the TART trail! We love having our furry guests stay with us, and we look forward to your and your furry friend's next visit!

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good. Pool was clean. Loved the 24 hr hot tub and pool hours. Room was clean. Bed was really comfortable.
Stayed 2 nights in Nov 2023
Response from Anthony F. - General Manager on 26 Nov 2023
Thank you for your kind words Lisa! We are glad you enjoyed our delicious hot breakfast, and 24 hour pool and hot tub! We pride ourselves on providing the best amenities we can for our guests, and we are delighted we were able to provide that for you! We hope to see you again in the future!

10/10 Excellent

Thomas

Stayed 2 nights in Nov 2023
Response from Anthony F. - General Manager on 4 Dec 2023
Thank you for your 5 star review Thomas we are so glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Anthony F. - General Manager on 26 Nov 2023
Thank you so much for your perfect score review Allyson! We pride our selves on providing top tier service and we are so glad to have been able to provide that for you! We hope you have happy holidays ahead and look forward to your next great visit at the Sleep Inn & Suites Acme-Traverse City!

10/10 Excellent

Matthew

Stayed 3 nights in Oct 2023
Response from Anthony F. - General Manager on 26 Nov 2023
Thank you for your review Matthew! Sounds like you had a great stay! We hope you have a wonderful day ahead, and look forward to your next visit.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night sleep
The staff alwas great, the beds were comfortable.
Stayed 1 night in Oct 2023
Response from Anthony F. - General Manager on 26 Nov 2023
Thank you for your kind words Diana! we take great pride in providing the best service we can, and we are overjoyed to have been able to provide that for you! All of us here at the Sleep Inn & Suites Acme-Traverse City would like to wish you happy holidays, and we look forward to your next great visit!

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Scenic View
Nice fall trip enjoyed the beautiful scene driving up to traverse city.
Stayed 2 nights in Oct 2023
Response from Anthony F. - General Manager on 26 Nov 2023
Thank you for your 10/10 review Debbie! We are so glad you enjoyed the beautiful fall colors! It sure is stunning that time of year. We hope you have wonderful holidays ahead, and we look forward to seeing you again in the future!

8/10 Good

Susan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved our room it was clean ,quiet and allowed pets
Stayed 2 nights in Oct 2023
Response from Anthony F. - General Manager on 26 Nov 2023
Thank you for your review Susan! We are so happy to hear you enjoyed your quiet, clean room! We love having our furry guest's just as well, and we all look forward to you and your furry friend's next great visit with us!

8/10 Good

Harold

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Deep comfort
Great place to stay and enjoy all that to offer, definitely would recommend this hotel, next time definitely going to take advantage of the pool, Thanks for a great time of relaxing. Mr Sells
Stayed 5 nights in Oct 2023
Response from Anthony F. - General Manager on 26 Nov 2023
Thank you for your review Mr. Sells! We are so happy to hear you enjoyed your visit with us. On your next great visit we are sure you will love our 24 hour pool and hot tub, it is a great getaway for relaxation! We hope you have a great day, and we are looking forward to your next visit!

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Review By Gary & Karen Laskowski
Great stay but suprised they didn't check our room on a daily basis. Had to request towels, trash bags & bath tissue. Overall I would stay there again.
Stayed 4 nights in Oct 2023
Response from Anthony F. - General Manager on 26 Nov 2023
Thank you for your review Gary! We are glad you had a great stay, and I apologize our housekeeping standards were not mentioned during check-in! We hope you have a great day, and we are all looking forward to your next great visit!

8/10 Good

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room
Stayed 2 nights in Oct 2023
Response from Anthony F. - General Manager on 26 Nov 2023
Thank you for your review Leticia! We are glad you enjoyed our spacious rooms! We hope to see you again in the future!

6/10 Okay

Katlyn

Stayed 1 night in Oct 2023
Response from Anthony F. - General Manager on 4 Dec 2023
Thank you for your review Katlyn! I apologize we were not able to meet your expectations on your visit. I want to personally apologize and if there is anything we could've done to make it better please let us know! We hope you have a great rest of your day, and hope to see you again in the future.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Very quiet clean rooms. Enjoyed our stay
Stayed 3 nights in Oct 2023
Response from Anthony F. - General Manager on 26 Nov 2023
Thank you for your kind words, and review Denise! We take great pride in the service and cleanliness we provide, and our team will be overjoyed to read your review! We hope you have a wonderful day and we look forward to your next great visit at the Sleep Inn & Suites Acme- Traverse City!

10/10 Excellent

Mary, Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, perfect location. Staff was very accommodating and friendly. Would highly recommend this property.
Stayed 1 night in Sep 2023
Response from Anthony F. - General Manager on 26 Nov 2023
Thank you for your kind words Mary! We pride ourselves on providing top tier service and we are overjoyed we were able to provide that for you! I will be sure to share the kind words with our team! We hope you enjoy the upcoming holidays, and we look forward to your next great visit!

2/10 Terrible

Becky

Liked: Cleanliness
Overall it was fine however we had no internet or television all evening which made for a bad experience.
Stayed 1 night in Oct 2023
Response from Bryan on 2 Oct 2023
Hello, Thank you for your recent stay. I am sorry for the lack of internet and television fo five hours of your stay. The issue was a city wide event with Spectrum. The hotel had no control of the situation.I do hope you will stay with us the next time you are in the Traverse City area.

10/10 Excellent

Jacob

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the lake front, great room for the rate, pool and hottub are 24hrs and nice for the price! Would stay again!
Stayed 1 night in Sep 2023
Response from Anthony F. - General Manager on 26 Nov 2023
Thank you for your review Jacob! We are glad to hear you enjoyed the beautiful bay view, and our 24 pool and hot tub. We hope you have happy holiday's ahead and look forward to your next visit!

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities
Staff was very nice and accommodating. The 24 hr jacuzzi and pool are nice for people that are not on an average schedule. Our room was nice, the temperature was finicky the air got cold fast, but also warm quickly so we struggled a little with temperature comfort. The bathroom was small for a two bed room. Small area for getting ready. My adult daughter and i stayed in one room. We had to definitely tale turns to get ready due to space for wash and mirror / sink time. Would have been perfectly fine for one person. It was dog friendly, though we did not bring a dog. Breakfast was good, plenty of options from yogurt to waffles and eggs and breakfast meats. Location was nice with the lake right across the street and so close to Travers City.
Stayed 2 nights in Sep 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the chairs out front for great sunset viewing. Staff helpful and friendly.
Stayed 1 night in Sep 2023

8/10 Good

Rheanna

Stayed 2 nights in Aug 2023

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Comfie beds. Nice breakfast choices.
Stayed 1 night in Sep 2023

4/10 Poor

aklima

Travelled with family
Disliked: Amenities, property conditions & facilities
Dining room chairs very crowded. Breakfast not good.
Stayed 1 night in Sep 2023

6/10 Okay

Mindy

Disliked: Staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Eric

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Liked the view. the carpet and paint was new and looked nice. we dont travel with pets and asked for a pet free room. The room really smelled like we dog. Not pleasant. Breakfast was nice, friendly staff serving breakfast. Everything else was ok, just not a clean room.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This hotel was clean, food was nice and hot. My room was clean. Good water pressure. Beautiful view of the lake. Enjoyed it. Highly recommend.
Stayed 3 nights in Sep 2023

4/10 Poor

Sadaf

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed at this hotel for one night, and the overwhelming scent of bleach was throughout the property. The room had a strong and unpleasant odor as well. Considering the price we paid, which was $200, our expectations were not met at all. The lighting in the room was very poor, the bathroom was outdated and inconvenient and the sink was located outside of the bathroom within the main room. The only positive side was the hot tub and pool. As for breakfast, it was ok but due to the limited space, there were no places to sit and eat. I will not prefer to stay again.
Stayed 1 night in Sep 2023