BBQ/picnic area

Reviews of Pointes North Beachfront Hotel

2.5 out of 5
Pointes North Beachfront Hotel
2211 U.S. 31 North, Traverse City, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 442 out of 1007 reviews" "
Rating 8 - Good. 329 out of 1007 reviews" "
Rating 6 - Okay. 141 out of 1007 reviews" "
Rating 4 - Poor. 52 out of 1007 reviews" "
Rating 2 - Terrible. 43 out of 1007 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Latrisha, Kalamazoo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very outdated. Various areas of the room was hard on the eyes for the price. Didn't know if the red marks were blood or crayon from young children on the bathroom shelf across from toilet. Mini fridge cracked, microwave didn't work properly. Screen door overlooking beach view difficult to close. Burn mark on bathroom sink (non-smoking room). Breakfast was all cold to go food only apples was the available fruit. Not a friendly atmosphere for those of color.
Stayed 2 nights in May 2024

8/10 Good

Kenneth

Travelled with partner
Liked: Staff & service
Great view
Stayed 2 nights in May 2024

6/10 Okay

Kathryn

Travelled with family
Liked: Cleanliness, staff & service
There was hair in our jetted tub at check-in.
Stayed 2 nights in May 2024

10/10 Excellent

Cassandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right on the water and so spacious!
Stayed 1 night in May 2024

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great access to main roads, excellent service, and wonderful amenities. Plus an amazing view!!
Stayed 3 nights in May 2024

10/10 Excellent

Rabecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was beautiful
Stayed 1 night in Mar 2024

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on 19 May 2024
Thank you for the perfect score! We're delighted to hear that you found our property nice. Providing a clean and tidy environment is a top priority for us, and we're glad it contributed to your stay. We look forward to welcoming you back for another fantastic experience!

10/10 Excellent

Cheryl, Arvada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice stay on the beach. Clean, comfortable and relaxing. Very helpful and friendly staff. Reasonable prices. Worth the stay.
Stayed 1 night in May 2024
Response from GM on 19 May 2024
Thank you for the great review! We're thrilled you enjoyed your stay. Our team works hard to provide a clean, comfortable, and friendly environment, and we're glad it made your stay worth it. We hope to see you again soon!

10/10 Excellent

Shayna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful stay here! Travis at the front desk was very helpful during check in and handled our concerns quickly and efficiently. Our room was clean and spacious with a balcony viewing the beach. We spent majority of our time at the beach! We will definitely be back!
Stayed 2 nights in May 2024
Response from GM on 6 May 2024
Thank you for your glowing review! We're delighted to hear that you had a wonderful stay with us. It's great to hear that Travis provided you with excellent service and that you enjoyed your spotless & spacious room with a walk-out to the beach. We're thrilled that you were able to spend a lot of time at the bay and that you're already planning to return. We can't wait to welcome you back for another amazing stay!

10/10 Excellent

John

Stayed 1 night in May 2024

10/10 Excellent

Elena, Jenison

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Lovely location and very helpful staff
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed our lovely location and found our staff to be very helpful. We strive to provide our guests with a memorable experience, and it's great to know that we succeeded during your stay. We hope to welcome you back soon for another fantastic visit!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. The view was amazing.
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Thank you for your positive review! We're delighted to hear that you found our hotel clean, quiet, and enjoyed the amazing view. We strive to provide a peaceful and comfortable stay for all our guests. We look forward to welcoming you back for another enjoyable experience.

10/10 Excellent

Marybeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Beautiful view.
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed our hotel's great location and beautiful view. We're proud of our surroundings and are delighted they enhanced your stay. We can't wait to welcome you back for another fantastic visit.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Thank you for your positive feedback! We're thrilled to hear that you found our hotel nice and cozy. Creating a warm and welcoming atmosphere is important to us, and we're delighted that you felt comfortable during your stay. We look forward to welcoming you back for another cozy experience.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
No comments, everything about the facility was good
Stayed 2 nights in Mar 2024
Response from GM on 3 Apr 2024
Thanks for the positive feedback! We look forward to seeing you again!

10/10 Excellent

Brandy

Stayed 2 nights in Mar 2024
Response from GM on 17 Apr 2024
Hi Brandy,Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience with us. We look forward to welcoming you back for another great stay in the future!

8/10 Good

Tory

Travelled with partner
Liked: Staff & service
Staff was amazing
Stayed 2 nights in Mar 2024
Response from GM on 28 Mar 2024
Hi Tory,Thank you for your feedback! We're glad to hear that you had a positive experience. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 Excellent

kady

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
balcony w the view of the water, tub in the room what more could you ask for!
Stayed 1 night in Jan 2024
Response from Gavino on 23 Mar 2024
Kady,Apart from our staff, our location is what makes Pointes North such a beautiful property. We strive to provide the best experience on the peninsula!

10/10 Excellent

timm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wondful people working behind the desk ! would love to go back foe a stay
Stayed 1 night in Mar 2024
Response from Gavino on 23 Mar 2024
Tim,It is great news to hear what a wonderful experience our guest service team provided for you.Thank you for staying with us, and we look forward to your return!

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of it.
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Thank you for your perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay. If there's anything specific you loved or any feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Erica

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Gavino on 23 Mar 2024
Erica,Thank you for staying with us!We welcome you back when you need another winter getaway.

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Thank you for your perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay. If there's anything specific you loved or any feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Thank you for your perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay. If there's anything specific you loved or any feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the penthouse and the experience
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Thank you for your perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay. If there's anything specific you loved or any feedback you'd like to share, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future!

8/10 Good

nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach
Stayed 2 nights in Mar 2024
Response from GM on 19 Mar 2024
Thank you for your feedback! We're glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon to earn that extra star, please don't hesitate to let us know. We're always striving to enhance our guests' experiences and appreciate your input. We hope to have the pleasure of hosting you again soon.

8/10 Good

Annette, Bellevue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a great hotel. We have stayed there several times. This time we decided to do the penthouse. There is NO elevator. We weren’t told that. Definitely would have been a factor in choosing that room. Very nice but there were a couple minor things like the toilet running and the light switches not all working, but overall very clean and nice! Stay in the regular room though!!
Stayed 2 nights in Feb 2024
Response from GM on 6 Mar 2024
Thank you for your review and for choosing to stay with us again! We're delighted to hear that you generally had a great experience with us and found the hotel to be clean and nice. We apologize for any inconvenience regarding the lack of elevator info. We look forward to welcoming you back on your next stay!

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from GM on 6 Mar 2024
Thank you for the nice score! We're thrilled to hear that you had such a fantastic experience with us. We're always here to provide you with top-notch service, and we can't wait to welcome you back for another great stay!

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was nice. Very pretty view. Shower was a bit on the small side and not a lot of privacy in the vanity/ shower area. Would stay again. Front desk staff was very friendly.
Stayed 3 nights in Feb 2024
Response from GM on 6 Mar 2024
Thank you for your review! We're pleased to hear that you enjoyed your stay and appreciated the beautiful view. We apologize for any inconvenience you experienced with the size of the shower and the lack of privacy in the vanity/shower area. Your feedback is valuable to us as we strive to improve our guests' experiences. We're glad to hear that our front desk staff provided you with friendly service, and we look forward to welcoming you back for another stay in the future!

10/10 Excellent

Victor

Stayed 2 nights in Feb 2024
Response from Gavino on 23 Mar 2024
Victor,Thank you for staying with us, we hope your next is even better.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 6 Mar 2024
Thank you for the perfect score! We're thrilled to hear that you had such a fantastic experience with us. We're always here to provide you with top-notch service, and we can't wait to welcome you back for another great stay!

8/10 Good

Laura

Stayed 1 night in Feb 2024
Response from GM on 6 Mar 2024
Thank you for the great score! We're thrilled to hear that you had such a fantastic experience with us. We're always here to provide you with top-notch service, and we can't wait to welcome you back for another great stay!

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GM on 6 Mar 2024
Thank you for the perfect score! We're thrilled to hear that you had such a fantastic experience with us. We're always here to provide you with top-notch service, and we can't wait to welcome you back for another great stay!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was wonderful. Great views and good price. Had an issue with the room deposit. Gavino at the front desk went above and beyond to even include reimbursing some of the room cost due to the inconvenience. When I checked out this morning he was on the phone with Expedia making sure the refund was being processed. Stellar service from him and the rest of the team. Will definitely try and be back
Stayed 2 nights in Feb 2024
Response from GM on 6 Mar 2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that Gavin provided you with exceptional service. We strive to ensure that all our guests have a wonderful experience, and we're delighted that this was reflected in your stay. We look forward to welcoming you back in the future!

8/10 Good

Verified traveller

Liked: Room comfort
Penthouse stay
We stayed in the penthouse, it was a really nice room. Could use some updating and furniture on the balcony, but overall was a pleasant stay!
Stayed 1 night in Feb 2024
Response from GM on 8 Feb 2024
Thank you for your review! We're thrilled to hear that you enjoyed your stay in our penthouse and found it to be a pleasant experience overall. Your feedback about updating and adding furniture to the balcony is duly noted, and we will certainly take it into consideration for future improvements. We're glad you had a great time, and we hope to have the opportunity to welcome you back for another enjoyable stay soon!

6/10 Okay

Daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from gm on 8 Feb 2024
Thank you for your feedback. We appreciate you taking the time to share your thoughts. If there are any specific areas where you believe we could improve to enhance your experience next time, please feel free to let us know. Your input is valuable to us as we strive to provide the best possible service to our guests. We hope to have the opportunity to welcome you back and earn a higher rating in the future.

6/10 Okay

annie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Breakfast is only grab and go with prepackaged options. Jets in "jetted tub" did not work.
Stayed 3 nights in Jan 2024
Response from GM on 31 Jan 2024
Thank you for sharing your feedback. We appreciate your acknowledgment of the breakfast setup. However, we apologize for the inconvenience regarding the "jetted tub" not functioning. We understand the importance of such amenities, and we'll address this issue promptly. If there's anything else we can do to enhance your experience in the future, please let us know. We value your input and hope to have the opportunity to improve your rating on your next visit.

8/10 Good

brian

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from GM on 31 Jan 2024
Thank you for your rating. We appreciate your feedback. If there are specific areas where we could improve and earn that extra star in the future, we'd love to hear more about your experience. Your input is valuable to us, and we hope to have the opportunity to enhance your stay during your next visit.

10/10 Excellent

Holly

Liked: Cleanliness, property conditions & facilities, room comfort
Nice clean and comfortable
Stayed 2 nights in Jan 2024
Response from GM on 31 Jan 2024
Thank you for the perfect rating! We're delighted to hear that you found our accommodations nice, clean, and comfortable. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another excellent stay!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 31 Jan 2024
Thank you for the perfect rating! We're thrilled that you had a positive experience. If there's anything specific you enjoyed or any suggestions you have for improvement, we'd love to hear more. Your feedback is valuable to us, and we hope to welcome you back for another excellent stay!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was exactly what I wanted for the type of trip I was on. It was clean and the breakfast was sufficient. The staff was friendly and helpful.
Stayed 2 nights in Jan 2024
Response from GM on 31 Jan 2024
We are thrilled to hear that the room perfectly suited your needs for the trip, and you found it clean with a satisfactory breakfast. It's wonderful that our staff's friendliness and assistance contributed to your positive experience. Thank you for the perfect score, and we look forward to welcoming you back on your future travels!

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from gm on 21 Jan 2024
Thank you for the perfect rating! We're delighted to hear that you had a good experience. If there's anything specific you enjoyed or if you have any suggestions for making your next stay even better, please let us know.Looking forward to welcoming you back!Best regards,

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was absolutely amazing. The room was nice and clean. Maintenance man was absolutely fabulous. He brushed off my truck and shoveled around it.
Stayed 2 nights in Jan 2024
Response from Gavino on 21 Jan 2024
Thanks for the review Kendra!Our glorious maintenance man is none other than Corey! He stays busy and wants guests to feel at home when staying with us. It was a pleasure meeting you at check-out and hope to see you again this winter season!

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from gm on 21 Jan 2024
Thank you for taking the time to share your feedback. We appreciate your rating and are glad to hear that your experience was not bad. If you have any specific comments or suggestions on how we can further improve, we'd love to hear them.Best regards,

10/10 Excellent

Tina, Bloomfield Hills

Travelled with family
Liked: Staff & service
No pool, rooms are old. Travis at the front desk was awesome!
Stayed 1 night in Jan 2024
Response from gm on 10 Jan 2024
Thank you for sharing your experience! We're glad that Travis provided excellent service during your stay. We appreciate your feedback regarding the absence of a pool and the aging rooms. We're constantly working on improvements, and your comments help us understand what matters most to our guests. If there's anything else we can do to enhance your experience in the future, please let us know. We hope to welcome you back soon!

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay only thing bad was the people in the room above us. They were really loud walking.
Stayed 1 night in Dec 2023
Response from GM on 31 Jan 2024
Thank you for your excellent rating! We're delighted to hear that your overall stay was great. We apologize for the disturbance caused by the noise from the guests above you. If you choose to stay with us again, please don't hesitate to inform our front desk staff about any issues during your stay, and we'll do our best to address them promptly. We appreciate your feedback and look forward to welcoming you back for another wonderful experience!

8/10 Good

Jayme, Grand Rapids

Stayed 1 night in Dec 2023
Response from GM on 10 Jan 2024
Thanks for your rating! If there's anything specific you feel we could have done better to turn that 4 into a 5, we'd love to hear your thoughts. Your feedback helps us improve and ensures a better experience for future visits.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the price. Our room was very spacious and clean.
Stayed 2 nights in Dec 2023
Response from GM on 2 Jan 2024
We're delighted you found great value in your stay with us! It's fantastic to hear that you appreciated the spaciousness and cleanliness of your room. Your satisfaction means a lot to us, and we're committed to providing excellent experiences at a reasonable price. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Russell

Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
That's fantastic to hear! We're thrilled that you had a wonderful experience during your stay. If there's anything specific that made your stay exceptional or if you have any suggestions for us to maintain this level of service, we'd love to hear more. Thank you for your perfect rating, and we hope to welcome you back soon for another great stay!

4/10 Poor

Nicole

Stayed 1 night in Dec 2023
Response from GM on 2 Jan 2024
We're sorry to hear that your experience fell short of expectations. If there's anything specific you'd like to share with us to help improve our services, we'd greatly appreciate your feedback. Our aim is to ensure every guest has a great stay, and we'd welcome the opportunity to make things right. Please feel free to reach out to us directly. Thank you for staying with us.

2/10 Terrible

Christina

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No Hot Water
If I knew there wouldn’t be hot water, I’d just have gone bathed in Grand Traverse Bay. Thankfully I was only there one night.
Stayed 1 night in Dec 2023
Response from GM on 19 Dec 2023
Hi Christina,I am so sorry to hear of this issue, I am not sure what would have caused that. Hopefully, we moved you to a room that wasn't having issues with the water.