Terrace/patio

Reviews of The Social Hub Toulouse

The Social Hub Toulouse
1 Rue de Sébastopol, Toulouse, Haute-Garonne

Reviews

8.8

Excellent

Rating 10 - Excellent. 47 out of 78 reviews" "
Rating 8 - Good. 19 out of 78 reviews" "
Rating 6 - Okay. 6 out of 78 reviews" "
Rating 4 - Poor. 2 out of 78 reviews" "
Rating 2 - Terrible. 4 out of 78 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

William

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lots of things to do, very welcoming, lovely environment. Our room was slightly dusty, but nothing major and the area nearby can feel slightly uncomfortable, a large amount of homelessness. But the hotel itself and it’s facilities were excellent.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi it was excellent experience The most amazing was girl from the reception: Dear Anastasia, Thank you for making my stay comfortable and memorable. Your attention to detail and friendly demeanor made a significant difference in my experience. I appreciate all the effort you put into ensuring that everything was just perfect.
Stayed 2 nights in Mar 2024
Response from Tiavina - Genera Manager Assistant on 18 Mar 2024
Hello Sandra,Thank you so much for your kind review.It warms our hearts to hear that Anastasia's dedication left such a stellar impression on you. We'll pass on your good words to her ! We're tickled pink to know the room's cleanliness and hotel's condition hit the mark of 100% in your books. Our team works round-the-clock to ensure our guests have a spotless and comfortable environment, so it's great to see their efforts shining through. And the full marks for service and room amenities? That's just the cherry on top! Your kind words truly mean the world to us.We can't wait to welcome you again, Tiavina - Genera Manager Assistant

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Feb 2024

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Tiavina - General Manager Assistant on 18 Dec 2023
Bonjour Vera, Merci pour cet avis positif! Nous sommes ravis que vous ayez passé un bon séjour parmi nous et que vous ayez apprécié le service.À très bientôt chez nous !Tiavina - General Manager Assistant

10/10 Excellent

Andrew, Daventry

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent place; different in every sense, full of variety. Great location and good room 3026
Stayed 2 nights in Nov 2023
Response from Pia_Community Host on 4 Dec 2023
Dear Andrew,Thank you for this positive review of your stay with us.We're stoked to hear that you found our place to be different and full of variety. Our goal is to create a unique and vibrant atmosphere for our guests, so it's great to know we hit the mark! We're also glad you enjoyed room 3026 and our prime location, just a stone's throw away from the city center and the beautiful Jardins Compans Caffarelli Park.We look forward to seeing you again. Best wishes,Pia_Community Host

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for tourists as it is close to the city centre yet quiet, stylish and affordable. Staff really friendly and helpful. Will definitely return
Stayed 2 nights in Oct 2023
Response from Pia_Community Host on 4 Dec 2023
Hi Heather,Your kind words put the biggest smile on our faces. Thanks for this phenomenal review.We're stoked to hear that you found our hotel stylish, affordable, and well-located for exploring the city. Our team is always here to help, so it's great to know they made your stay even better! We would be thrilled to have you back.Take care,Pia_Community Host

10/10 Excellent

Mélanie

Stayed 1 night in Sep 2023

10/10 Excellent

Zhu

Liked: Cleanliness, staff & service, property conditions & facilities
A great place for convenient transportation and quiet neighbourhood.
Stayed 2 nights in Sep 2023
Response from Tiavina - General Manager Assistant on 19 Sept 2023
Hey there, Zhu!Thrilled to see your positive feedback. Thanks for sharing your experience with us! We're thrilled to hear that you enjoyed our convenient location and quiet neighborhood. It's always great to have a peaceful spot to relax after a day of exploring Toulouse. We hope to have the occasion to welcome you back. Tiavina - General Manager Assistant

2/10 Terrible

Darren

Disliked: Staff & service, property conditions & facilities
Hotel felt like it was for the kids and ran by the kids, as an older travel not used to going to front desk and logging on etc just to get to your room, when the smug american guy that did finally help, he made me feel computer illiterate. No point standing in the queue by the bar they'll just serve people around you. Stayed 3 nights only had coffee pods refilled once then there were no powered milk just sugar, just felt it was all hype for too much money, stayed in far better hotels for less. One good point one older lady was very helpful. Going back to Toulouse in the near future definitely wouldn't be staying here even one of the maid had attitude when asked for loo roll which was not in our room did think about coming to front desk to complain but by the time you'll log on etc it will on fall on deaf ears away in total not very good

8/10 Good

Shinnosuke

Stayed 1 night in Sep 2023

10/10 Excellent

shahin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Super comfy beds and snug duvet. My room had the sink in it which I do not find ideal unless you travel on your own. Breakfast was OK but somewhat limited. The toaster had broken a week prior and had not been replaced. Bad for a toast lover. Limited gluten free options.
Stayed 1 night in Jun 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Vadim, Columbus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, fairly close, 10 minutes walk to the central part of Toulouse, such as Capitole. The rooms are quite small and the interior of the rooms remind the student dorm. The shower rooms are fine and clean. The Cafee on a ground floor is very basic. In general this hotel is a perfect place to survive a short stop in Toulouse, but doesn’t give you a pleasant feeling that you may have in other hotels that offer elegance, style and beauty.
Stayed 3 nights in May 2023

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent place to stay
It is a long walk into the centre of town but it is very well placed for other things. The rooms are a little dark. However, they are well done and the hotel itself is excellent. It truly has everything that you could ask for !
Stayed 1 night in Apr 2023

10/10 Excellent

Stevie-Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, the staff were really friendly and had good recommendations. Loved the roof and other amenities like the ping pong tables. A little walk to the centre but was lovely to do.
Stayed 3 nights in Feb 2023
Response from Sébastien - Communication & Marketing on 22 Feb 2023
Hello Stevie,Thank you very much for your comment and your stay in our establishmentIt was a pleasure to hear that our staff were able to help you with some of the recommendations. Also glad to hear that our rooftop and various facilities suited youWe hope to see you again soon,

8/10 Good

Ana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ça vaut le coût
Très belle découverte. Rapport qualité prix très bien, concept très intéressant, bon restaurant, personnel très sympathique, just le matelas un peu trop dur.
Stayed 1 night in Nov 2022
Response from Sébastien - Communication & Marketing on 14 Nov 2022
Bonjour Ana, Merci beaucoup pour votre commentaire.Très heureux que vous ayez apprécié notre établissement, ses services et son restaurant.Nous prenons note de votre remarque concernant notre literie.En espérant vous revoir très prochainement à The Social Hub Toulouse.

10/10 Excellent

servicoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TSH
Bonne découverte
Stayed 1 night in Feb 2024
Response from Tiavina - General Manager Assistant on 15 Mar 2024
Bonjour,Merci pour cette belle note ! C'est un véritable plaisir de lire que vous avez apprécié tous nos services et que notre établissement vous a apporté entière satisfaction.Au plaisir de vous accueillir à nouveau, Tiavina - General Manager Assistant

10/10 Excellent

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait !
Hôtel avec une décoration soignée, matériaux chic éco responsables. Bien situé à proximité du métro qui est dans un quartier où le stationnement est gratuit
Stayed 1 night in Feb 2024
Response from Tiavina - General Manager Assitant on 18 Mar 2024
Bonjour Christelle,Merci d'avoir pris le temps de rédiger ce commentaire. Nous sommes ravis que la décoration de notre hôtel vous ait plu. La proximité avec le métro est un atout que beaucoup apprécient. Notre équipe fait tout son possible pour que votre séjour soit à la hauteur de vos attentes. Au plaisir de vous accueillir à nouveau, Tiavina - General Manager Assitant

10/10 Excellent

BYUNG IL

Stayed 2 nights in Jan 2024
Response from Tiavina - General Manager Assistant on 18 Mar 2024
Bonjour, Merci pour cette belle note. C'est une joie de lire que vous avez passé un agréable séjour au sein de notre établissement. Votre satisfaction reste notre plus belle récompense !On espère vous recevoir à votre prochaine venue à Toulouse, Tiavina - General Manager Assistant

10/10 Excellent

MARC FRANCOIS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Gabrielle

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Adrian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tiavina - General Manager Assistant on 15 Mar 2024
Hello Adrian,Thank you for this glowing review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The whole team hopes you come back soon !Tiavina - General Manager Assistant

10/10 Excellent

Baptiste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Bjørn Espen

Stayed 2 nights in Aug 2023

4/10 Poor

Charlotte

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Décevant
Impossible d’avoir une facture correcte Relances à plusieurs reprises laissees sans réponse Amabilité à l’accueil à revoir Bref, très deçu
Stayed 1 night in Dec 2023
Response from Tiavina - General Manager Assitant on 20 Feb 2024
Bonjour Charlotte,Merci d'avoir pris le temps de nous partager votre ressenti après votre passage chez nous.Je suis désolé d'apprendre que vous avez rencontré des difficultés pour obtenir une facture correcte et que vos relances sont visiblement restées sans réponse. Je vous laisse envoyer un mail à cette adresse : tiavina.guiraudon@thesocialhub.co, si vous avez toujours besoin de correction sur votre facture, nous en ferons une priorité. Je souhaite vous rassurez que ces situations ne reflètent pas la qualité de service que nous nous efforçons d'offrir. Votre commentaire concernant l'accueil sera partagé avec notre équipe de réception, afin de nous assurer que nous offrons toujours une expérience des plus agréables. Je suis ravi, toutefois, de voir que vous avez apprécié la propreté de votre chambre. Nous espérons pouvoir vous recevoir à nouveau pour un séjour à la hauteur de vos attentes !Tiavina - General Manager Assitant

2/10 Terrible

Ayane

Stayed 2 nights in Dec 2023
Response from Tiavina - General Manager Assistant on 19 Dec 2023
Bonjour Ayane,Merci pour ce retour d'expérience. Nous sommes navrés que votre séjour n'ait pas été pleinement à la hauteur de vos attentes et nous vous présentons toutes nos excuses.Nous restons à votre écoute pour toutes suggestions de votre part ou remarques nous permettant d'en savoir plus et de pouvoir vous répondre plus précisément.Nous espérons pouvoir vous recevoir à nouveau pour un séjour 100% réussi !Tiavina - General Manager Assistant

4/10 Poor

Gregorio

Stayed 3 nights in Dec 2023
Response from Tiavina - General Manager Assistant on 19 Dec 2023
Hello Gregorio, We're sorry to see that you're not satisfied with our product. Your feedback is crucial for us to improve.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will return in the future for a more enjoyable stay. Tiavina - General Manager Assistant

2/10 Terrible

Carole

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ce type d’hôtel ne correspond pas pour les personnes qui sont en déplacements professionnels
Stayed 4 nights in Dec 2023

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Pia_Community Host on 4 Dec 2023
Salut Nicolas ! Un grand merci pour ce commentaire.Top de lire que tu as apprécié ton séjour.À très bientôt Pia_Community Host

10/10 Excellent

Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La chambre que j ai occupé durant 2 nuits était grande et très bien équipée. Le lit était top et l’hôtel était très silencieux aucun bruit de porte qui claque. Niveau service une cafetière nespresso une bouilloire et 2 bouteilles d eau dans le chambre. La partie commune est très agréable avec une table de ping-pong, une salle de cinéma. Bref j ai beaucoup aimé
Stayed 2 nights in Nov 2023
Response from Pia_ Community Host on 1 Dec 2023
Merci Nicolas pour ton super commentaire ! :)Nous sommes heureux que tu aies apprécié ton séjour au sein du Social Hub. N'hésitez pas à revenir, ça sera avec un grand plaisir qu'on vous accueillera. Pia_ Community Host

10/10 Excellent

Roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon concept d'hotel
Stayed 1 night in Nov 2023
Response from Team The Social Hub Toulouse on 29 Nov 2023
Merci pour ce super commentaire !Nous sommes ravis que la propreté, l'état de l'hôtel, le service et les équipements de la chambre aient été à la hauteur de vos attentes. La satisfaction de nos hôtes est notre priorité et nous sommes heureux que vous ayez apprécié l'ambiance et le confort que nous nous efforçons d'offrir. À très bientôt pour un autre séjour au top ! Pia_ Host Community Team The Social Hub Toulouse

8/10 Good

takuma

Liked: Cleanliness, staff & service, property conditions & facilities
バスタブが欲しかった。
Stayed 1 night in Nov 2023

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

François

Stayed 2 nights in Oct 2023

10/10 Excellent

jacinta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très agréable, accueillant, bien situé proche du parc japonais et du Capitole
Stayed 2 nights in Oct 2023

6/10 Okay

JAUME

Stayed 4 nights in Sep 2023

10/10 Excellent

Wim

Stayed 2 nights in Sep 2023

8/10 Good

Bertil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Tiavina - General Manager Assistant on 25 Sept 2023
Kära Bertil, tack för att du tagit dig tiden att ge oss feedback.Det här fina omdömet representerar allt vi vill att våra gäster ska känna och vi uppskattar verkligen att du har valt att dela med dig av dina tankar. Vi ser verkligen fram emot att få välkomna dig tillbaka !Tiavina - General Manager Assistant

8/10 Good

Eric Arsene

Stayed 1 night in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beaucoup de jeunesse.. Peut être un peu plus de français dans les documents.. Sinon parfait Pour le restaurant bar, fruit et légumes en proposition..
Stayed 2 nights in Sep 2023
Response from Tiavina - General Manager Assistant on 15 Sept 2023
Cher Robert,Merci de partager votre expérience avec nous.Effectivement, l'ambiance de notre établissement est jeune et dynamique, cela fait parti de notre concept. Concernant les documents en français, on va prendre en compte votre remarque et voir comment on peut améliorer ça. Pour le restaurant et le bar, nous aimons satisfaire les goûts de nos clients et nous sommes ravis de savoir que vous étiez heureux des variétés de fruits et légumes proposés. Nous espérons avoir le plaisir de vous recevoir à nouveau !À bientôt,Tiavina - General Manager Assistant

10/10 Excellent

Nga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Tiavina - General Manager Assistant on 19 Sept 2023
Salut Nga,Merci d'avoir pris le temps de nous laisser cette belle note. Nous nous réjouissons que vous ayez apprécié votre chambre, la propreté de l'établissement, les services, le confort et notre équipe ! Au plaisir de vous accueillir à nouveau à The Social Hub Toulouse ! Tiavina - General Manager Assistant

10/10 Excellent

Stéphane

Stayed 1 night in Aug 2023
Response from Tiavina - General Manager Assistant on 25 Sept 2023
Bonjour Stéphane,Merci d'avoir partagé votre agréable expérience chez nous. Nous nous réjouissons que votre séjour ait été à la hauteur de vos attentes.Au plaisir de vous revoir au sein de notre établissement ! Tiavina - General Manager Assistant

8/10 Good

Masashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフもフレンドリーで良かったです。 駅やバス停(空港バスも含む)からも近く大変便利でした。
Stayed 3 nights in Sep 2023
Response from Tiavina - General Manager Assistant on 19 Sept 2023
こんにちは! レビューありがとうございます。ご滞在をお楽しみいただけたことを嬉しく思います !スタッフのフレンドリーな対応に喜んでいただけて、大変嬉しいです。お客様の言葉は、スタッフ全員に伝えます。ありがとうございます。また、駅やバス停から近い当ホテルの立地が、お客様のご旅行の拠点としてお役に立てたのであれば、何よりです。またのお越しを心よりお待ちしておりますTiavina - General Manager Assistant

6/10 Okay

Carole

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
La wifi ne fonctionnait pas . Et la climatisation non plus pas terrible .
Stayed 1 night in Sep 2023

10/10 Excellent

Ayla vinje

Stayed 2 nights in Sep 2023

8/10 Good

google

Liked: Cleanliness
Stayed 3 nights in Aug 2023

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un buen lugar para estar.
Stayed 2 nights in Aug 2023

10/10 Excellent

Miguel Ángel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquila estancia
A unos pasos del centro de Toulouse. Tiene piscina (muy pequeña) la cama aunque dura muy cómoda, pero no la almohada.
Stayed 1 night in Aug 2023

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023