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Reviews of Holiday Inn Toulouse Airport, an IHG Hotel

4 out of 5
Holiday Inn Toulouse Airport, an IHG Hotel
Place De La Revolution, Blagnac, Haute-Garonne

Reviews

8.8

Excellent

Rating 10 - Excellent. 251 out of 500 reviews" "
Rating 8 - Good. 189 out of 500 reviews" "
Rating 6 - Okay. 39 out of 500 reviews" "
Rating 4 - Poor. 12 out of 500 reviews" "
Rating 2 - Terrible. 9 out of 500 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Amenities
Very friendly and helpful!
Stayed 1 night in Mar 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Front Office on 28 Feb 2024
Dear Daniel,We would like to thank you for your good review.See you soon for another stay.Best regards,

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good!
Response from La réception on 21 Jan 2024
Dear Mr Robert,Thank you for taking the time to tell us about your experience at Holiday Inn TOULOUSE AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn !

4/10 Poor

benoit

Stayed 2 nights in Dec 2023
Response from La réception on 23 Dec 2023
Cher benoit, Nous vous remercions d’avoir pris le temps de partager votre expérience. Nous regrettons que vous n’ayez pas apprécié votre séjour et nous aurions aimé connaitre plus en détails votre ressenti durant le séjour sur ce qui ne vous a pas satisfait car nous aurions pu trouver une solution sur place.Nous espérons vous revoir afin de vous faire passer un meilleur séjour.Cordialement,DavidHoliday Inn Toulouse Airport

8/10 Good

Ismatilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was for a short hour. I do not know much. The receptionist was excellent at the arrival.
Stayed 1 night in Nov 2023
Response from La réception on 29 Nov 2023
Dear X,We thank you for your interest concerning our hotel, Holiday Inn Toulouse Airport.Your comment on your stay with us is valuable because it helps us to improve our services. We are happy to hear that you have enjoy our services, the comfort of our bedrooms and the the quality of our restaurantWe hope to see you again at the Holiday Inn Toulouse Airport for your next trip!Wishing you a very good dayThe Front Office Team

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from La réception on 8 Nov 2023
Dear X,We thank you for your interest concerning our hotel, Holiday Inn Toulouse Airport.Your comment on your stay with us is valuable because it helps us to improve our services.We are happy to hear that you have enjoy your stay with us !We hope to see you again at the Holiday Inn Toulouse Airport for your next trip !Wishing you a very good dayThe Front Office Team

8/10 Good

Tomas

Stayed 1 night in Oct 2023
Response from La réception on 22 Oct 2023
Dear Tomas,We thank you for your interest concerning our hotel, Holiday Inn Toulouse Airport.Your comment on your stay with us is valuable because it helps us to improve our services. We are happy to hear that you had a good stay with us.We hope to see you again at the Holiday Inn Toulouse Airport for your next trip!Wishing you a great day,Sincerely,The Front Office Team

10/10 Excellent

Juan

Stayed 1 night in Sep 2023
Response from The front offce team on 26 Sept 2023
Dear Juan, Thank you for choosing the Holiday Inn Toulouse Airport. We are happy to see that you appreciated your experience. We hope to see you again soon. Best regards,

8/10 Good

Cheryl D

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
clean, friendly last minute notices of no shuttle for airport in the early morning and the restaurant was closed for the hours I was there.
Stayed 1 night in Sep 2023
Response from The front offce team on 26 Sept 2023
Dear Cheryl D, Thank you for choosing the Holiday Inn Toulouse airport. Thank you for taking the time to give us a feedback on your experience in our hotel. At the moment, we do not have an early morning shuttle, but tale in consideration every recommandations to improve this service. We are sorry that the restaurant was closed during stay. We hope to see you again for a better stay. Best regards,

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from La réception on 14 Sept 2023
Cher Nicolas, Nous vous remercions de l’intérêt que vous portez à notre hôtel, Holiday Inn Toulouse Airport.Votre commentaire sur votre séjour passé parmi nous est précieux car il nous aide à améliorer nos différents services.Nous sommes ravis d’apprendre que votre séjour s’est bien passé et que vous ayez pu profiter de tous ns servicesEn espérant vous revoir à l’Holiday Inn Toulouse Airport prochainement !Nous restons à votre disposition pour tout complément d’information et vous souhaitons une excellente journée.Cordialement,Gaylord / Front Office Team

10/10 Excellent

ZHANPING

Stayed 6 nights in Aug 2023
Response from La réception on 29 Aug 2023
Dear ZHANPING,We thank you for your interest concerning our hotel, Holiday Inn Toulouse Airport.We appreciate your feedback about your Holiday Inn experience it helps us to improve our services. We are Delight to hear that you have had a good stay at the hotel and you enjoy our services.Hoping to see you again at the Holiday Inn Toulouse Airport for a future stay!We stay at your disposal for any other inquiries and wish you a good day.Best regards,Front Office Team

10/10 Excellent

KYU JIN

Stayed 6 nights in Aug 2023
Response from La réception on 29 Aug 2023
Dear KYU JIN,We thank you for your interest concerning our hotel, Holiday Inn Toulouse Airport.Your comment on your stay with us is valuable because it helps us to improve our services. We are happy to hear that you have had a good stay with us and you enjoy our services.Hoping to see you again at the Holiday Inn Toulouse Airport for a future stay!We stay at your disposal for any other inquiries and wish you a good day.Best regards,Front Office Team

8/10 Good

derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotels are limited in Toulouse. This one is near the airport and requires a 5 minute walk to the rail system, a 20 minute ride to the metro and a 5 minute metro to reach city center, but it costs less that 4 euros round trip. The room was as described and met our needs. That's really what a hotel room is supposed to do.
Stayed 2 nights in Jun 2023
Response from La réception on 26 Jul 2023
Dear Derek, Thank you very much for staying at the Holiday Inn Toulouse Airport. We appreciate that you took the time to give a feedback on your experience in our hotel. We are happy to hear that we met your expectations. We hope to welcome you again for your next trip to Toulouse! Best regards

6/10 Okay

CESAR

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 4 nights in Aug 2022
Response from The Front Office Team on 28 Aug 2022
Dear Cesar,We thank you for your interest in our hotel and for taking the time to share your experience.We are looking forward to welcome you back soon,Kind regards

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super helpful and friendly staff - ideal for pre-flight stay
Stayed 1 night in Aug 2022
Response from The Front Office on 23 Aug 2022
Dear Nick,We would like to thank you to share your experience in our hotel. All the team was happy to welcome you, we hope to see you again soon for another stay.Best regards,

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is fine - but they dropped the shuttle
Overall the Hotel is quite nice. We all slept pretty well for a 1 night stay and it’s a decent place. My main gripe is that the day before I got an email saying the airport shuttle wasn’t running on the weekends (with no further explanation or apology). So I had to pay an extra 20 euros to get a cab with a grumpy driver. Given it is an Airport hotel it’s a bit poor to drop the shuttle service.
Stayed 1 night in Aug 2022
Response from The Front Office on 22 Aug 2022
Dear Adam, Thank you for taking the time to leave a feedback. We are glad to hear that you had a good sleep in our hotel. We would like to apologize for the inconvenience you have met with the shuttle. We will take your comment into account to improve our services. We hope to see you soon.Kind regards

8/10 Good

Douglas

Liked: Staff & service, property conditions & facilities
Helpful staff
Stayed 1 night in Jul 2022
Response from The Front Office on 30 Jul 2022
Dear Douglas? We thank you for your interest in our hotel and for taking the time to share your experience. We are looking forward to welcome you back soon, Kind regards The Front Office Team

8/10 Good

Rabea S

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from The Front Office on 30 Jul 2022
Dear Rabea, We thank you for your interest in our hotel and for taking the time to share your experience. We are looking forward to welcome you back soon, Kind regards The Front Office Team

10/10 Excellent

Thomas

Stayed 1 night in Jul 2022

6/10 Okay

Jolynn

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We checked in at 9:00 PM on a Friday night and they only had one girl working the checkin and bar area and assisting in the restaurant. She was very nice but unfortunately slow with all that she was doing.
Stayed 1 night in Jul 2022
Response from The Font Office Team on 17 Jul 2022
Dear Jolynn, We would like to thank you for taking the time to share about your experience in our hotel. We hope to have the opportunity to welcome you again soon for another stay. Best regards

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Van shuttle was very handy and a great price
Stayed 1 night in Jul 2022
Response from The Front Office on 17 Jul 2022
Dear Ian, We would like to thank you for taking the time to share about your experience in our hotel. We are glad to know that you had a good stay with us. We hope to see you again for another stay, Best regards,

6/10 Okay

Penelope

Travelled with family
Disliked: Amenities
One of the reasons we chose this hotel was the onsite bar and restaurant - both of which were closed due to chronic understaffing - there was only 1 person on duty for the whole front of house.
Stayed 1 night in Jun 2022
Response from The Front Office on 2 Jul 2022
Dear Penelope, We would like to thank you for taking the time to share about your experience in our hotel. We are sorry that you were disappointed about the closure of the restaurant. We hope we will have another opportunity to welcome you again, to give you an opportunity to test our restaurant and let you a better memeory of your stay. Best regards

10/10 Excellent

Gwyneth

Stayed 1 night in Feb 2022

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff
Stayed 1 night in Dec 2021
Response from The Front Office Team on 10 Jan 2022
Dear Juan, We thank you for taking the time to share your experience at our hotel. We are happy to hear that you had a good stay with us. We hope to see you again at the Holiday Inn Toulouse Airport for your next trip . Best regards,

8/10 Good

Johnathan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bar
Comfortable but rather noisy as close to motorway
Stayed 1 night in Oct 2021

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to airport
Stayed 1 night in Sep 2021
Response from The front Office on 29 Sept 2021
Dear Kim, We thank you very much for your great quotation. We hope to have the opportunity to welcome you again in the future. Best regards,

10/10 Excellent

Harel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable
Excelent choice for an airport hotel.
Stayed 1 night in Aug 2021
Response from The Front Office on 16 Aug 2021
Dear Harel, We thank you very much for your great review. It was a pleasure for all the team to welcome you. We hope to see you again soon for a next stay. Best regards,

10/10 Excellent

Neil, Bath, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at a difficult time - I was one of only two guests and couldn’t have been treated better. Thank you!
Stayed 1 night in Dec 2020

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. Great location. Beautiful city.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall, our stay was pleasant and staff were great. We weren't advised ahead of time that the restaurant would be closed for dinner during our stay. We had very little toilet paper in the room and it wasn't refilled. We had also requested non - feathered pillows due to an allergy, because there was a complimentary pillow menu on each room that stated we could choose our own pillows. We requested them but were told there weren't any available and never heard back. Other than that, it was fairly enjoyable.. Appreciate the free parking and free breakfast for our kids.
Stayed 2 nights in Jan 2020
Response from The Front Office on 12 Jan 2020
Dear Guest, We thank you for taking the time to share your experience in our hotel. We hope to have the opportunity to see you again soon. Best regards

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent just what was required after a long day travelling
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing , clean, sound proof property, this is a place where I will definitely come back. Not sure why we need to pay for parking if we stay in the hotel and not if we just come to the restaurant in my mind it should be the opposite but that aside this property is really good !
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very well appointed and the staff was excellent and very friendly as well as helpful. I definitely give it a 5 star rating
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent airport property. Clean, comfortable, friendly and helpful staff, nice bar and good food. Excellent breakfast buffet! Good, efficient shuttle service to the airport. Don’t hesitate to stay here!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Shuttle service is akward. We had problems with the phone and getting picked up by the shuttle.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from The Front Office on 14 Sept 2019
Dear Guest, Thank you for your quotation. See you soon.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for easy airport access
Great location close to airport perfect for an early flight. Nice facility. Clean comfortable friendly staff great service
Stayed 1 night in Aug 2019

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with stay. Only problem, and a big one: we reserved the shuttle to the airport, but when we showed up, it was never on the list and there was no staff to take us. We had to wait for staff to arrive. This is obviously considerable stress and the very last experience as we leave the hotel. The second bed in the room is very uncomfortable and not practical; worst hide-a-bed I have seen. You should try it. Everything else was great, restaurant, etc.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Very professional and helpful staff; great customer service;
Stayed 1 night in Aug 2019
Response from The Front Office on 18 Aug 2019
Dear guest, We thank you for your great comment. We are happy to read your feedback, we hope to have the opportunity to see you again soon. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming, our room was lovely, excellent food in the restaurant. The pool area was also very well kept and we enjoyed it. Our flight home had been cancelled due to BA computer glitches, this more than made up for it.
Stayed 1 night in Aug 2019
Response from The Front Office on 11 Aug 2019
Dear Rosie, We would like to thank you for taking the time to share your experience in the Holiday Inn Toulouse Airport. We are delighted to read your feedback to day. We hope to have the opportunity to welcome you again soon. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inviting, clean, spacious nights stay
So impressed with our stay here Staff were so friendly, lovely touches like giving my young boys a yogurt for the airport. We will definitely be back :)
Stayed 1 night in Jul 2019
Response from Mélanie on 2 Aug 2019
Dear Charlotte, Thanks for your comments. Looking forward to the pleasure of welcoming you back at Holiday Inn Toulouse Airport. Best regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is 800 meters from orly airport. The room is spacious and the bed comfortable
Stayed 1 night in Jul 2019
Response from Mélanie on 22 Jul 2019
Dear Guest Thanks for your comments. Looking forward to the pleasure of welcoming you back at Holiday Inn Toulouse Airport Best regards

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Very good hotel. Overall quite satisfied. The only complaint concerns the airport shuttle, which starts at 5:30am. For those who have an early flight departure--our's was at 6:30--this was too late and we had to order an (expensive) taxi. Given the number of flights leaving early in the morning, hotel customers would be aided by an earlier start for the shuttle service.
Stayed 1 night in Jul 2019
Response from The Front Office on 8 Jul 2019
Dear Andrew, We thank you for taking the time to share your experience in our hotel.We are glad to learn that you were satisfy by your stay. We hope to have the opportunity to see you again soon. Best regards,

10/10 Excellent

ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy to airport.
Close to airport is good for travellers. Good breakfast. Lovely room.
Stayed 1 night in Jun 2019
Response from jerome on 3 Jul 2019
Dear Ken,Thansk for your comments Looking forward to the pleasure of welcoming you back to Holiday Inn Toulouse Airport Best regards Jerome