Indoor pool, 2 outdoor pools, pool loungers
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Reviews of Wyndham Resort Torquay

4 out of 5
Wyndham Resort Torquay
100 The Esplanade, Torquay, VIC

Reviews

8.0

Very good

Rating 10 - Excellent. 377 out of 1004 reviews" "
Rating 8 - Good. 348 out of 1004 reviews" "
Rating 6 - Okay. 169 out of 1004 reviews" "
Rating 4 - Poor. 69 out of 1004 reviews" "
Rating 2 - Terrible. 41 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ross, Coledale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views from our room of Bass Strait, despite the poor weather and great shoreline walking tracks. Poor internal carpark signage and lifts access signage.. confusing.
Stayed 1 night in Apr 2024

10/10 Excellent

Levina

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the facilities on offer especially for the kids - pools, games room, playground.
Stayed 2 nights in Apr 2024

10/10 Excellent

Fleur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will be returning again, amazing for families and beach lovers
Stayed 1 night in Apr 2024
Response from Wyndham Torquay on 15 Apr 2024
Hi Fleur,Thank you so much for your kind words. We hope to see you back one day soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Staff and room were great!!
Stayed 2 nights in Feb 2024
Response from Wyndham Torquay on 15 Apr 2024
Hey Scott, Thank you so much for your 5 star review! We're thrilled you enjoyed your stay with us.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely weekend.
Stayed 3 nights in Apr 2024
Response from Wyndham Torquay on 15 Apr 2024
Hi Anna, Thank you for taking the time to leave us a review. We really appreciate that you chose to holiday with us!

2/10 Terrible

loc

Travelled with family and small children
Walls were so thin, could hear all the neighbors until 2am. Sofa bed in lounge room was horrible to sleep on incredibly uncomfortable. For the price that i paid for two nights, I'd have a better experience elsewhere.
Stayed 2 nights in Apr 2024
Response from Wyndham Torquay on 15 Apr 2024
Hi IocThank you for sharing your feedback with us. Sorry to read that you were disappointed. We will ensure to improve in the future

10/10 Excellent

Emily

Stayed 1 night in Apr 2024

10/10 Excellent

Harn

Stayed 3 nights in Jan 2024
Response from Wyndham Torquay on 15 Apr 2024
Thank you for spending your holiday with us and sharing your feedback.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our 2 night stay at Wyndham. This is a great property, well kept and has wonderful amenities particularly the massive pool and spa. If it its cool and windy the spa was still amazing due to how its located within the centre of the complex. Its a bit of a walk to the shopping centre but has great footpaths and the street is well-lit along the beach. Wouldn’t hesitate to stay again.
Stayed 2 nights in Mar 2024
Response from Wyndham Torquay on 19 Mar 2024
Good evening Kathryn, Thank you so much for your positive review, we are very happy that you enjoyed your stay. We hope to welcome you back to Torquay in the near future! Kind regards

10/10 Excellent

Dao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The beach is across the road and the pool facilities are excellent.
Stayed 1 night in Mar 2024
Response from Wyndham Torquay on 19 Mar 2024
Hello Dao, Thank you for your positive review. We are very pleased that you enjoyed our pool facilities. We hope to welcome you back to Torquay shortly!Kind regards,

6/10 Okay

Suzannah, ANNA BAY

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Wyndham Torquay on 15 Apr 2024
Thank you for spending your holiday with us and sharing your feedback.

10/10 Excellent

Chuck

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our apartment was more than we expected...it was fantastic!!! The views from our room.... absolutely awesome!!! The staff.... professional, polite and always smiling!!! The 24hr cafe service... fabulous!!! The pools and spa... beautiful!!! And three of the best beaches all within a coowee!!! And the kids loved the games room!!! Thanking you kindly Wyndham...will definitely be staying again!!! The Smith Family.
Stayed 2 nights in Feb 2024
Response from Wyndham Torquay on 4 Mar 2024
Hi ChuckWe are thrilled to read that you enjoyed your stay with us! hope to have you back again!

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall my stay was pretty good. I booked an apartment which was clean but my big issue was with the bed size which was listed in the booking as a king but was actually smaller. Felt like a double but likely a queen size bed which was quite uncomfortable on top of being small. The property overall wasn’t bad but definitely could use some work. When in the pool if you look around long enough you’ll see signs of wear and tear to the overall facilities you might not notice otherwise. As far as location goes, it is in a great spot, right on the beaches and within walking distance to the town center. The staff were friendly and accommodating so no issues there.
Stayed 2 nights in Feb 2024
Response from Wyndham Torquay on 4 Mar 2024
Hi MichaelThank you for your feedback. I'm sorry that you weren't 100% happy with your room, and we aim to improve moving forward.

10/10 Excellent

Rosetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Wyndham Torquay on 4 Mar 2024
Thank you for the 5 star review Rosetta!We are thrilled you enjoyed your stay with us.

10/10 Excellent

Pujan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay
Response from Wyndham Torquay on 4 Mar 2024
Thank you for your 5-star review Pujan. We are thrilled you enjoyed your stay with us.

10/10 Excellent

Guille

Liked: Cleanliness, staff & service, property conditions & facilities
Great family getaway
Stayed 2 nights in Feb 2024
Response from Wyndham Torquay on 4 Mar 2024
Hi GuilleWe are thrilled to read your review, thank you for the 5 stars. Hope to see you and your family again soon!

6/10 Okay

Gwen

Travelled with family
Liked: Staff & service
Cleanliness wasn't great for windows etc. Pool had green slime around tiles. Property looked very tired
Stayed 2 nights in Feb 2024
Response from Wyndham Torquay on 4 Mar 2024
Hi GlenThank you for highlighting some areas where we can improve our maintenance. We hope you enjoyed your holiday.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the spacious apartment room. Very good condition, and cleanliness. Well equipped.
Stayed 1 night in Feb 2024
Response from Wyndham Torquay on 4 Mar 2024
Hi James We are thrilled to read your review, thank you for the 5 stars.

8/10 Good

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wyndham Torquay on 4 Mar 2024
Thank you for your review Susie.

8/10 Good

Lydia

Stayed 3 nights in Jan 2024
Response from Wyndham Torquay on 4 Mar 2024
Hi LydiaThank you for taking the time to review your stay. We hope you had a great holiday with us

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great service. Staff friendly. Room tidy and clean. Easy check in . Only under ground car park was bit tight.
Response from Wyndham Torquay on 5 Feb 2024
Hi Lindsay, Thank you so much for taking the time to leave us a positive review. We are very happy to learn you enjoyed your stay with us.

2/10 Terrible

vipin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Parking, dirty rooms
1. It is an apartment block, 70% of parking is reserved and left spots are open for all. Be prepared to park in Public park for the night and walk back 10 mins to room. 2. Rooms are dirty, i was informed that there some apartments that are rent out on websites, hence dirty sofa and carpet. 3. There is no buffet breakfast, dont select breakfast while booking, it will be cheaper to just go and order. 4,. Be aware of Club Wyndham Sales team, they will force you to join their membership program for a small amount of 40 Thousand Dollars
Stayed 2 nights in Jan 2024
Response from Wyndham Torquay on 5 Feb 2024
Hi Vipin, Thank you for taking the time to provide us with your feedback as it helps us to improve our services.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wyndham Torquay on 4 Mar 2024
Thank you for the 5 Star review David! We truly appreciate your business and hope to see you back in Torquay one day soon!

2/10 Terrible

Helen

Stayed 1 night in Jan 2024
Response from Wyndham Torquay on 4 Mar 2024
Hi Helen, We'd love to hear some feedback about your stay.reception.torquay@wyn.com

6/10 Okay

Edare

Travelled with family
Very expensive
Stayed 2 nights in Jan 2024
Response from Wyndham Torquay on 4 Mar 2024
Thank you for your feedback Edare.

8/10 Good

Matt

Stayed 1 night in Jan 2024
Response from Wyndham Torquay on 4 Mar 2024
Thank you for the positive review Matt! we hope you enjoyed your stay with us.

4/10 Poor

Katie

Travelled with family
Liked: Staff & service
The resort was not what expected for the price. No microwave, intermitent internet and television. The indoor pool was never clean, there were floaties even first thing in the morning. Gym equiptment was partly broken. On the positive side, outdoor pools were nice, staff were polite, the rooms were changed over and the kids enjoyed the little bikes to ride around outdoors.
Stayed 3 nights in Jan 2024
Response from Wyndham Torquay on 5 Feb 2024
Hi Katie, Thank you for taking the time to provide us with your feedback - as this will help us to improve our services.

6/10 Okay

Kath

Stayed 3 nights in Jan 2024
Response from Wyndham Torquay on 4 Mar 2024
Thank you for reviewing your stay Kath

6/10 Okay

Garry

Travelled with partner
Disliked: Staff & service
Staff unfamiliar with Policies eg policing of Disabled parking facilities, available discounts, if any. No daily cleaning of rooms. Websites for Expedia and Wyndham do not correlate in Terms of Dining facilities available, Discounts for Veterans, Car Club members. Club Members inconsiderate of other patrons.,eg noise levels, equipment hire.
Stayed 2 nights in Jan 2024
Response from Wyndham Torquay on 5 Feb 2024
Hi GarryThank you for taking the time to provide us with your feedback, as this will ensure that we can improve our services moving forward.

10/10 Excellent

Glenn

Stayed 1 night in Jan 2024
Response from Wyndham Torquay on 4 Mar 2024
Thank you for your review Glenn

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2024
Response from Wyndham Torquay on 4 Mar 2024
Hi Anthony, Thank you for your review! we trust you had an amazing holiday with us.

10/10 Excellent

Maxine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
Great resort and so close to the beach. Pool was amazing! Apartment was good however no microwave so couldn’t heat up anything…but that’s only a minor thumbs down. Staff are friendly and helpful. Loved it and will be back.
Stayed 2 nights in Jan 2024
Response from Wyndham Torquay on 5 Feb 2024
Hi MaxineThank you for taking the time to leave us a positive review, we are thrilled that you enjoyed your stay with us!

8/10 Good

Shannon

Liked: Property conditions & facilities
Only downfall was the room cleaning. Room not vacuumed or restocked once throughout our 5 night stay. Towels were replaced and beds made thats all.
Stayed 5 nights in Jan 2024
Response from Wyndham Torquay on 4 Mar 2024
Hi Shannon, Thank you for your review, we will ensure to address your feedback with our housekeeping team. We hope that you otherwise had a fantastic holiday.

8/10 Good

Anna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for the whole family.
Stayed 4 nights in Dec 2023

10/10 Excellent

Robyn

Stayed 3 nights in Dec 2023
Response from Wyndham Torquay on 4 Mar 2024
Thank you for the 5 star review Robyn

8/10 Good

Emma

Stayed 2 nights in Dec 2023

4/10 Poor

lena

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

bongrae

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came here after my diving trip in the north was cancelled due to a cyclone. Emily at the front desk had asked about my plans and when she learned about my interest in diving called some people and found 4 awesome local options for me. I did not ask her, she just did this. Then she recommended dining options to match my tastes.
Stayed 1 night in Dec 2023

8/10 Good

Ben

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Haley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with kids. Room was spacious and very clean
Stayed 1 night in Dec 2023

10/10 Excellent

Tash

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful and extremely accommodating. We'll be back.
Stayed 1 night in Dec 2023

10/10 Excellent

donna

Stayed 2 nights in Nov 2023

10/10 Excellent

Roselynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Wyndham Torquay on 4 Mar 2024
Thank you for the 5 Star review! We are thrilled to hear you enjoyed your stay!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Dec 2023

10/10 Excellent

Carole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff comfy beds clean rooms
Stayed 1 night in Dec 2023

6/10 Okay

Peter

Liked: Staff & service
Disliked: Property conditions & facilities
Property is looking tired and our room was in need of fresh paint and renovation. The hallway in our section smelt of smoke but in the room it didn't have an odur. Staff were very good, the pooln area was nice. But it is defintely looking a little run down.
Stayed 1 night in Dec 2023

4/10 Poor

Ruchindra, Dandenong North

Travelled with family and small children
Liked: Amenities
We spent 3-nights here for my wife's birthday. Staff and Service The reception staff were helpful, but the cafe service was absolutely horrendous. I went in to purchase 2 iced lattes for myself and my wife. The lady making the coffee (who does not deserve the title "barista") was extremely rude. She served the lattes in takeaway cups that are used for hot beverages. When I said to her "I ordered ice lattes", her response was "these are ice Lattes, I know how to make an ice coffee" with a ignorant look on her face. I found this extremely unprofessional and disappointing. She should not be in the front-line serving customers. The 2 young co-workers themselves seemed quite intimidated by her. Cleanliness The room was clean, no issues there. However, on our 2nd night, we ran the dryer and it attracted a swarm of dust mites out of nowhere. It was all over the dryer and washing machine, to a point my kids refused to go to the bathroom. The staff came down to our room and did a thorough clean in the area, but the mites returned the next day. Location and Surroundings This deserves the most stars as the resort was conveniently located close to multiple dining options, a short walk to the beach. The only negative here was that the resort car park was almost always full. The staff helped us locate a parking spot though. Final Thoughts Overall, for a 4 Star hotel that cost us approximately $360 p/night, I expected a bit in terms of service and simply, just, courtesy.
Stayed 3 nights in Nov 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, in a great location and easy walk to the beach/ town.
Stayed 2 nights in Nov 2023