Toluca Municipality Holidays from NZ$2,714

Helpful staff when I got sick

Hotel was in a really great area with close access to the Metrobus and a short walk away from the Insurgentes Metro station. Lots of fun things and restaurants nearby. The staff was super friendly and helpful, and were willing to indulge my terrible Spanish. The gym was lackluster, but ultimately useful. My only real complaint was the bird droppings and feathers all over the balcony that made it not worth spending a lot of time out there; but hey, that’s outside, where birds live. It seems like a weird thing to complain about. We did try to flip the outside seat cushions to use for seating, only to find more bird droppings on the other side, though. All in all, I’d definitely come back.

Great location. Recommend the superior suite room. Reg double room is odd and too small. Superior suite was very comfortable and quiet as it faced back light well. Front desk reception is a bit quixotic. Staff is young and they seem ill at ease. Wanted to use the bikes and thought we had that arranged when we came by the morning of our check in. Turns out they only have 3 and they are not reservable- its first come first serve. Totally fair- but reception person didnt do a good job of saying that up front when we initially asked. Roof top terrace is lovely. Nice breakfast/ although only the continental Portion is included in your room price. Any breakfast dishes are additional charges. Again communication at front desk needs more clarity since they tell you your breakfast is included. But otherwise fine accomodation.

Excellent location in Zona Rosa, old hotel already. This was my 2nd time to stay, rooms can use some updating though. Staff is very friendly and helpful.

The furniture and room amenities need maintenance. Room services are ok, food is cold, toasted bread is not toasted, coffee cold and no sugar or cream, eggs raw.