Spa Hotels & Resorts in Tocancipá from NZ$90

"We booked a superior room specifically for the air conditioning, but unfortunately the room never cooled properly. We had experienced a similar issue during a previous stay but decided to give the hotel another chance because the food was good and the gym was adequate. Unfortunately, the issue persisted. We reported it the next morning, and although someone came to assist, it was not resolved. That evening, the temperature remained the same. We were eventually moved to another room late at night, which also had the same issue, and were then offered a different room at an additional charge. As a result, we were unable to sleep comfortably during our stay. We addressed this with staff multiple times, including at checkout, but no resolution was provided. Aside from the air conditioning issues and lack of resolution, the food was good and the gym was adequate, which we appreciated."

"Breakfast was amazing, safe and quiet area and staff were very friendly and helpful with our limited Spanish "

"I love staying here, feels like home. Professional and friendly staff . Food and drinks are always delicious. Location is very convenience. Such a wonderful experience every time! Thank you NHC for helping me create an amazing memories. Totally recommend! "

"Nice room and neighborhood "

"Muy buena atención . Excelente servicio "

"Excellent stay and staff"

"It has everything you need in Bogota, close to shopping malls, etc. clean, safe, friendly staff and include breakfast and parking "

"Yes"

"This property is supposedly remodeled, but carries bad conditions in many installations, the doors are falling apart, bathrooms are dirty with mold both in the sink and shower, the closets show to be so old they are all broken, by far this is not a 4 star hotel, information of the quality of the property is really misleading."