Tirau Holidays from NZ$371

The room needs better cleaning especially the shower tub, windows and window sills.

Two rooms had been booked. One wasn't ready until well after 3pm. I had given my credit card details as security and agreed, when asked by reception, that the cost of both rooms go on it. The first I knew there was a surcharge for that was when the payment showed up on my banking app! That should not happen! The staff were all very pleasant and I got an apology- but no refund of the charge. The rooms are spacious and the beds comfortable, but the hotel really needs a refurb - particularly the bathrooms.

The room was great. Check-in was chaos. The lobby of this hotel is messy and cluttered. It was a bit concerning when we checked in as the lobby does not represent the rooms well. The guy at the front desk was helpful but did not seem professional. Parking was horrible. I would stay there again but only in a pinch.

Great communication before our stay. Such a beautiful place in Paradise valley. Lovely property with garden surrounding, the rooms are clean, well equipped and modern. Close enough to Rotarua for trips in and shopping, but isolated enough to feel like you’re off grid. Amazing - we loved it. Thank you Heather. Recommend the Wai Ariki hot springs and spa as well - Restorative journey - pure luxury - we were on our own there in the evening.

Good sized room, standard amenities, comfortable bed. Close to supermarket and excellent fish ‘n chips restaurant!