Thorpe Hamlet Hotels, Norwich

"The spa was inviting and the staff very good. Made to feel comfortable and the treatment was great. The pool area was okay and while we did enjoy it we just feel it lacked an intimate atmosphere as was a gym club. Definitely could have done with either drinks service for guests or a bar. However we enjoyed our stay and would go again "

"Overall the room was good, the show needs deep clean but usable. The kettle lead needs being made longer to reach the socket. Blinds and inside the windows could do with cleaning . Overall not bad at all . Staff very friendly, we asked for more tea and milk the lady on reception but them in our room for us great service. "

"Lovely spacious standard room. Very quiet overnight, I did not hear noise from other rooms. Very friendly reception staff. Pool facilities looked lovely, although I didn’t have time to use them."

"At the price I paid for this I honestly wasn't expecting much but my friend and I had 2 rooms (front ground floor) and they were both excellent, clean and comfortable and I honestly could not fault them. I was worried that because of the rooms position it would be noisy, but no I had a great nights sleep. Position size its about10 mins walk from Carrow Road there is a good pub just across the road and also a cafe. The hotel has its own bar and provides breakfast but I didn't get the chance to use either but the bar looked ok and going on my experience of the staff I met I'm sure the breakfasts will be good. Parking:- there is no car park but street parking is free after 4pm till I think 9am. However if you need to park outside these times the hotel provided a parking permit for £5."

"Cannot fault anything about this hotel, easy check in, clean accommodation and well stocked bar"

"nice property on the center of the city can move to any part of the city very quickly and easily "

"The room was well appointed and very clean with all staff friendly and welcoming "

"Great staff, and interior is spotless. 100m, 3 minute walk over to Heliport helicopter departure for Offshore Wind assignments in the region. Bus accessible, but not very pedestrian friendly area (almost no amenities in walking distance save one mini grocery store with limited options). I cannot leave overall more than 2-to-3 stars because they do not have a self-service laundry machine available on-site."

"I am afraid the experience was like 30 years ago. The rooms are clean but very dated. New bathroom though. Biggest issue was heating. We arrived at 3pm to a cold room. They had to change the heating timer for the whole hotel to warm our room … or so we were told. Later at 8-9 in the evening when we returned to our room the heating was already off again and the shower was Luke warm. The following morning was fine though. "