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Reviews of Lake Palace Hotel Trivandrum

5 out of 5
Lake Palace Hotel Trivandrum
Thonikadavu Puthukurichi, Kadinamkulam, Thiruvananthapuram, Kerala

Reviews

7.4

Good

Rating 10 - Excellent. 9 out of 25 reviews" "
Rating 8 - Good. 7 out of 25 reviews" "
Rating 6 - Okay. 4 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 4 out of 25 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Seetha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service, nice location.
Stayed 3 nights in Feb 2024

10/10 Excellent

kenila

Stayed 2 nights in May 2022
Response from Arun Padmakumar on 22 May 2022
Dear Mam thank you for rating us. Good to know that you enjoyed our service and facilities. Awaiting to host you soon.

6/10 Okay

SHAJU

Stayed 1 night in Dec 2021
Response from Vijitha Vincent Clara on 17 Dec 2021
Thank you for Giving stay rate on this situation, My Apology for the inconvenient for you faced because of our service. make sure we will definitely make your stay 100% comfortable in your future booking. Once again thank you for your support. Looking Forward for your Support. Wish u Merry Christmas & Happy New year Vijitha Vincent Clara Front Office Manager

10/10 Excellent

GEORGE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful ambience and energising vibes.Unique activities like kayaking and much more.
Stayed 1 night in Oct 2021
Response from Vijitha on 17 Oct 2021
Thank you for your valuable feedback we are looking forward to see you and your family visit. Vijitha VC Front office manager

4/10 Poor

Sujeesh

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was clean and the staff was okay. Food is really bad and had a very bad experience during checkout.my package was including breakfast and they tried charging for break fast and I have to wait there in the reception for 30 min to sort out the issue
Stayed 1 night in Apr 2021
Response from Arun Padmakumar on 24 Apr 2021
Dear Sir, Sorry for your experience; but as mentioned to you directly at check out, the voucher we received was not including breakfast. As it was on room only basis we updated the restaurant staff too about the same. We tried escalating the issue to Hotels.com and eventually able to get in touch with them and in the mean time we had waived off the charges for you.

10/10 Excellent

Jobin, Kerala

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay with my family at this beautiful resort. The location was easy to find and most of the rooms have a beautiful lake view. The property is well maintained and the staff is very helpful and kind. The service is pretty quick and they have an amazing pool that you can use and an activity room for playing carroms, table tennis and pool. They have a mini library that visitors can use and other memorabilia items that are for sale. The restaurant serves delicious multi cuisine food and the hotel premises are well sanitized and they have necessary precautions for the pandemic. Would love to visit this place again with family as the location and staff all were amazing.
Stayed 2 nights in Dec 2020

6/10 Okay

Verified traveller

Travelled with partner
There was nothing special about this property. Description of room that we booked was a lie. We were told city view room but the city was 20 kms away from the hotel so was very disappointing.
Stayed 2 nights in Jan 2020

8/10 Good

Kuddus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Everything is good but water in bathroom is hard water.
Stayed 2 nights in Jul 2019
Response from Arun Padmakumar on 24 Apr 2021
Dear Sir, Greetings from Team Lake Palace. Thank you for your wonderful review. We had rectified the points you escalated and on your next visit you are going to thoroughly enjoy this place for sure.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, friendly comfortable hotel
Really lovely hotel close to local amenities. Food at hotel was delicious, breakfast was brilliant. Staff very friendly and happy to help. Plenty of rickshaws just outside hotel. WiFi wasn’t working during our stay. Would definitely stay again though.
Stayed 2 nights in Jan 2019
Response from Akhil Kumar on 7 Feb 2019
Dear Guest, Greetings from Hotel Lake Palace, Trivandrum! Thank you for taking the time to review our hotel and we are delighted to learn that you enjoyed your most recent stay with us. It is always pleasing to hear that our guests left highly satisfied with their overall experience at Hotel Lake Palace. With our Restaurants, Swimming pool, Health Club and other leisure facilities, we aim to ensure a seamless experience for all our Guests. We look forward to your continued patronage and the pleasure of welcoming you back to Lake Palace, Trivandrum in the near future. Warm Regards, Akhil Kumar Reservation Executive

6/10 Okay

James

Disliked: Cleanliness
Mixed feelings about this place
I have mixed feelings about Lake Palace. It's supposedly a 5 star hotel, but there were several things lacking. The positives and negatives of my stay follow: Positives: - The service of the wait staff was very high. They even went out of their way to make us a specially prepared roast chicken for Christmas dinner, which wasn't on the menu, at no extra charge! - The food was delicious - The rooms were clean Negatives: - The restaurant seemed to have a policy of cooking everything on your order all at once before bringing any of it out. This led to cold starters much of the time, as they'd not bring them out until they'd finished cooking the mains - There are fairly frequent power cuts - The WiFi was patchy and frequently uncooperative - The end of the garden, near the lake, STINKS! Smells like an open sewer. There's visible garbage in the garbage store and the view from our room - the hotel's only suite and the best room in the place - was of a baron wasteland with drains. At one point a member of staff even urinated directly under our balcony in full view! - The AC in the room didn't always work - Driver we booked didn't speak English, despite us being told he would - Remote location might not be appreciated, depending what you're looking for - They tried to charge us for a pomegranate stain, which is unexpected in a 5 star hotel!
Stayed 3 nights in Dec 2017
Response from Reservations on 8 Jan 2018
Dear Sir, Greetings for the day!!! We are truly disappointed to read about your experience with us. At the outset, please accept my sincere apologies for not fulfilling your expectations during your recent stay at Lake Palace Trivandrum. We value the patronage of each guest, but under the circumstances, we appear to have fallen in our standard of service. It is quite apparent that we were unable to satisfy your basic expectations. We hope we have not lost too much credibility and you will forgive us. I once again assure you that on your next visit to Lake Palace Trivandrum, you will notice a marked change and improvement. All the issues highlighted have been strictly taken up with the team for improvement. We look forward to welcoming you back soon for a truly personalized stay with us. Regards Nibin Shajahan

10/10 Excellent

Revi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake Palace Hotel
I booked a room on hotels.com to stay at Lake Palace Hotel on Oct 14 to 15, but since i did it from U.S., they reserved room for 13th to 14th, which was the time i was flying to India....the room, service and restaurant was really great. Clean, everything worked, friendly and helpful staff. When their security guard put my luggage with passport in someone else's car and it took off, the hotel sent someone to drive an hour and a half away in Kollam to retrieve it. Would have been a yuge problem for me. Yuge. Honest mistake, and i got it back so it was an overall fantastic experience at Lake Palace Hotel in Trivandrum. I recommend staying here.
Stayed 2 nights in Oct 2017
Response from Arun Padmakumar on 24 Apr 2021
Dear Sir, Sorry for your experience but we are glad that you enjoyed your stay with us. Hoping to meet you soon.

2/10 Terrible

Stanley

Disliked: Cleanliness, staff & service, room comfort
A quality hotel at a reasonable price
I am impressed in the quality of your staff.
Stayed 1 night in Sep 2017
Response from Yakoob Khan on 13 Nov 2017
Dear Mr. Stanley, Greetings for the day!!! Thank you for taking a moment to review us. At Lake Palace Trivandrum we continuously strive to provide the very best of product and services to our guests and we are happy to note that you had a pleasant experience and thanks very much for appreciating our services. We are proud that our staff has been attentive to guest needs and has taken good care of you, Will definitely share your kind words of appreciation to them. On your next visit kindly check our hotel website to get the Best Guaranteed Rates and special offer. Do follow us on Facebook to keep yourself abreast of all the latest developments and promotions at Lake Palace Trivandrum and we look forward to welcoming you soon again. Regards Sanal Devadas

8/10 Good

Nikhil

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stay was good but response from staff is slow. Way to find hotel is difficult as it is in remote area and appx. 23 km away from main city towards north. Good place if you want to spend time staying at hotel.
Response from Arun Padmakumar on 24 Apr 2021
Greetings from Hotel Lake Palace, we are delighted to receive your review. We had noted the points highlighted by you and will take necessary actions to improvise the same. Hoping to see you soon.

2/10 Terrible

Samir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sloppy, and definitely not FIVE STAR rating worthy
A/C did not work properly. Service was poor.
Response from Arun Padmakumar on 24 Apr 2021
Dear Sir, Sorry about your experience with us. We had noted the issue and will take appropriate action to rectify it.

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay.
Our stay at Lake Palace was very memorable. The staf were very friendly and helpful in every aspect of our stay. The icing of the stay was a surprise birthday celebration when the staf had organised a beautiful cake on my birthday. I'll always remember their goodwill gesture. Felt like at home.
Response from General Manager on 13 Jan 2017
Dear Guest, Thank you for taking the time to share your feedback and for having stayed at Hotel Lake Palace. We are delighted to know that you had a memorable stay and your kind comments are greatly appreciated. Needless to say, your feedback will surely motivate my team to constantly strive for excellence. Thank you once again and we look forward to the opportunity of welcoming you back to Hotel lake Palace.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice stay! highly recommend good value for money! true feeling of Kerela at this hotel staff were Brilliant we will return
Response from Arun Padmakumar on 24 Apr 2021
Dear Sir/Mam, thank you so much for your review. Hoping to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel- hidden gem
this was a family holiday-a first time visit to Kerela this hotel far exceeded our expectations I cannot raise a single flaw staff humble kind and honest we have to give specific mention to Santosh who was the hotel driver he was brilliant! He went out of his way to acomadate our internirary-even arriving at 1am to take us towards north Kerela. He was professional, very kind and very knowledgable of local and distant tourist spots! Santosh is an asset to this hotel. Breakfast was good with helpful staff the lake and garden back of hotel was a great bonus! beautiful, quiet and relaxing!
Response from Arun Padmakumar on 24 Apr 2021
Dear Sir/Mam, thank you for your kind review. Hoping to see you soon.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
North Trivandrum
The hotel is new although it is out of the way and not much to do near the hotel. There were pictures on Hotels.com for the hotel showing archery, jet skiing, kayaking, and mountain bike riding. Those pictures are just for show and are not available. The food was decent at a good price.
Dear Guests, Thank you for staying with Lake Palace Trivandrum, trust you had a wonderful experience with us. Regards your comments about activities in and around the hotel, we have some quite adventurous water sport activity like Kayaking, Coracle, Canoeing and Scuba Diving. Additionally plenty of places to visit around the hotel. Unfortunately you may not be proposed by our associates regards above adventurous activity. You are more than welcome to experience all those in any time you visit us. Again thank you for your stay and looking forward to welcome you back.

8/10 Good

Johnny

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2024

8/10 Good

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hyvätasoinen hotelli kaukana keskustasta
Lentokentältä hotelliin oli noin puolen tunnin ajo läpi kaupungin ja esikaupungin. Perillä oli yllätyksenä iso hyvätasoinen hotelli kylän laidalla. Vartijat portilla. Yöllä sai seurata ja kuunnella hindujuhlintaa tiellä.
Stayed 2 nights in Feb 2018
Response from Ajith on 9 Mar 2018
Dear Guest, Thank you very much for your wonderful review. It is our goal to provide value for money accommodations and services without sacrificing guests’ comfort and we are very glad to hear that you appreciate this. Your kind words on staff, garden and swimming pool has inspired us all to continue in our quest to provide best services to all guests. Once again, thank you and we look forward to welcoming you back again soon. Best Regards, G.Ajith Kumar Front Office Manager

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely satisfied
Extreme courtesy, kindness and excellent service. Wonderful garden with swimming pool and Amazing view over the kake
Stayed 5 nights in Oct 2017
Response from Arun Padmakumar on 24 Apr 2021
Dear Guest, thank you for your wonderful review. Hoping to see you soon.

8/10 Good

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de passage
Super billard, belle piscine et bon services. Des odeurs désagréables plannent autour de la piscine et semblent venir des cuisines. Les repas sont moyens moins.
Response from Arun Padmakumar on 24 Apr 2021
Dear Guest, we are delighted to receive your comment. We had noted the points mentioned by you and will take care of the same. Awaiting your next visit.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Big disappointment
This hotel was not in good shape. Half of the stuff in purview room was broken. Also bad service (me and my travel companion did not get our food at the same time and the drinks cane when the food was finished...). The hotel also arranged unannounced parties with insanely loud music as well, leaving trash in the garden. This hotel might have five stars but according to me it does not live up to the standard of a five star hotel. I could unfortunately not recommend this place.
Response from General Manager on 13 Jan 2017
Dear Guest, Thank you for your kind review and my apologies for not being able to deliver a seamless stay experience for you. We have duly noted your comments about your service experience and are very sorry for that. Please be assured that it has been addressed with our responsible teams already. The above notwithstanding, we do hope that you will give us a chance to be of service to you again in the near future and I would be delighted to meet you.

2/10 Terrible

QASEM, SA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق في منطقة نائية
ليست جيدة الفندق في منطقه نائية وبعيده عن جميع الخدمات لا مطاعم ولا سوبر ماركت ولا تاكسي ويقوم وغلاء اسعار الفندق والضريبة التي يفرضها على الزائر وايضا اذا رغب الضيف الذهاب الى المدينة فيستغرق ذلك ساعة ذاهبا وساعة ايابا لبعد المسافة بين الفندق ومركز المدينة .

10/10 Excellent

JEAN PIERRE, Montigny le Bretonneux France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nid douillet au bord du lac
Un hôtel super avec un personnel toujours présent , compétent. C'est super génial pour les clients qui recherchent du repos et du calme. Le jardin est magnifique avec vue directe sur le lac. Le manager de l hôtel Hashim Thaha très, très , compétent et toujours souriant, de bonne humeur. Un hôtel a recommander pour les touristes .
Response from Gilda Mendez on 13 Jun 2016
Dear Valued Guest, Thank you for your stay with Lake Palace, Trivandrum & Thank you so much for your valuable feedback about the location, property, Services & Staff. We work hard to make our guest happy. Looking forward to welcome you in future visits for more refreshed & peaceful holiday.