"The front desk staff is absolutely amazing. When we were about to check in a front desk staff by Anil helped us get a free upgrade. I had originally booked a Jr Suite in Sorrento tower partial view of ocean and Anil upgraded us to full ocean view suite. Overall staff is great, property is extremely clean
My only issue was with the wristbands system during weekends. Instead of keeping these wristbands handy by the pool entrances to make it convenient for hotel guests they make you go all the way to front desk to get these wristbands which is so inconvenient. Secondly you have to preserve these wristbands (which no one told us) and if you lose it and want to access the pool is 50$ per person but the front desk staff was very accommodating and waived us the fee but I would appreciate if this information is told beforehand to guests that they need to preserve their wristbands
Overall we had an excellent stay here and they private beach access is so convenient and the beach staff is great too. We will come back here next time we’re in Miami"