The Diamond Hotels, Richmond

"Had an amazing sleep! Bed super comfortable. Staff was friendly."

"The bathroom had missing handles on the faucet. The microwave was burned out and rusty inside, could not be used. I try to use one in the breakfast bar area that one didn’t work they said the power was out. When I asked for a replacement, they decided to put me in a different room, and it wasn’t much better. The rooms were dark and dingy. The bathroom was under maintain needs remodeling. The breakfast was horrible had pancakes, old bagels, and I think yogurt was all I can recall. No meat or eggs or juice. I actually moved to Homewood suites next door and it was 10 or 20 times better. We ate the expense of the new place (Homewood Suites) because the Microtel we booked was not refundable. The photos online are misleading. Never stay here!!!"

"Breakfast was delicious, the rooms were clean, the beds were extremely comfortable, the we really enjoyed the restaurant for a light meal"

"Clean rooms and friendly staff. Amenities were great and breakfast and dinner options also worth the stay. "

"Nice place. Didn’t have breakfast because it wasn’t included. Nice pool and hot tub."

"Después de una reserva de 3 semanas, el día que llegue luego de 17 horas conduciendo la manager sin razón ni explicación cancelo mi reservación, la respuesta fue que no había razón, me hicieron a media noche con la familia salir a buscar hotel. Que desagradable sorpresa. Estuvimos llamando durante el día para reclamar y nunca respondieron."

"Not a good experience. Although the carpet, flooring, bed and fixtures were updates, the walls, light switches, thermostat and inside of bathroom door were dirty and disgusting Wallpaper was peeling in common areas The mattress had blood on the side that was not covered by the very wrinkled bed ruffle People stayed in the parking garage smoking pot and the smell filled the garage and elevator and halls and entered the room through the vents Poor management of a renovated property Breakfast staff was attentive and helpful "

"Overall a decent place but needs to be updated. The shower was full of mold under a rubber mat glued to the floor. Breakfast was just OK - limited options and waffle maker did not work."

"Elevators not working and there are 6 floors"