The Diamond Hotels, Richmond

"It was decent. "

"I have stayed there twice in the last few weeks due to a family member’s medical needs. Both times the elevators were either not working or barely working. It’s scary to not know whether you will suddenly be stuck on an elevator. "

"Exceeded my expectations "

"Yes"

"Not clean. In the middle of the night all the plumbing sounded."

"The hotel is in a great area but it was ok as far as cleanliness. My shower had someone else's hair in it which is a turn off. Other than that, the room was fine. "

"PROS: The area is cute, walkable to buses, and there’s a sweet lobby kitty. The building is historic, with nice architecture. One front desk staff member was awesome, but the others during our stay were a bit less friendly. None were rude or unprofessional. They gave us fresh washcloths when they weren’t able to clean the room. CONS: The walls are so thin, we could hear all of our neighbors’ conversations, even though they were speaking in a normal voice. Our upstairs neighbors dropped their luggage (presumably) on the floor late at night and it was so loud my partner and I both jumped. We could hear their conversations clearly as well. The furniture, wallpaper, and carpet were well past their prime, and were perhaps last updated decades ago. The sink was cracked, and it took several minutes for the hot water to get warm enough to shower each time. The room ceiling had a crack across it. The old wooden baseboards, doors, and molding appeared as though they had been painted over dozens and dozens of times and still seemed to be aging poorly underneath. One day we asked if we could get our room cleaned even though it was around 1pm; they told us it was probably too late, and indeed, they were not able to get to it. The TV had live channels but no streaming. There’s no gym, pool, or onsite parking. The only amenities were Wi-Fi, a hairdryer, and Keurig. It’s definitely not up to par with other similarly priced accommodations. I suspect it gets by mainly on the historic charm."

"It's a cheap motel. Not clean or modern but it had everything we needed. Staff were very friendly too"

"An old motel that has not been updated, or even well kept. We sensed that it may also be a "welfare" hotel. We booked it because it had good ratings, but in our opinion, those ratings were inflated. Right at the airport, but not noisy. Easy parking and pets stay free."