Queen with Ensuite - Room no 2,3 & 14
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Reviews of Hotel Imperial

2.5 out of 5
Hotel Imperial
476 Pollen Street, Thames, Coromandel

Reviews

7.6

Good

Rating 10 - Excellent. 21 out of 90 reviews" "
Rating 8 - Good. 43 out of 90 reviews" "
Rating 6 - Okay. 15 out of 90 reviews" "
Rating 4 - Poor. 7 out of 90 reviews" "
Rating 2 - Terrible. 4 out of 90 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Carl

Liked: Staff & service
Disliked: Cleanliness
Just a little more attention to detail
Staff very welcoming and accommodating. Room needed to be aired out. Pillow or something needed to be washed or replaced.... room smelled like a clothes rack of unwashed second hand clothing found on an op-shop. Price was very good and met my needs
Stayed 2 nights in Jul 2019

6/10 Okay

Richard, Auckland

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Good when on a budget. Has all you need in a central location in Thames
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in May 2019
Response from Daljeet Singh on 14 Jul 2019
Thanks

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The character of a very old fashion Hotel. Was simply a bed for the night.
Stayed 1 night in May 2019
Response from Daljeet Singh on 14 May 2019
Thank You

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019
Response from Daljeet Singh on 29 Apr 2019
Thank You

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Character-filled hotel over 100 years old, but although i didnt go to the bar, i wasn't impressed that it had gambling machines.
Stayed 1 night in Apr 2019
Response from Daljeet Singh on 20 Apr 2019
Thanks for your valuable comments

8/10 Good

Miki, Auckland, nz

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly clean and welcoming, but skeleton staff. Served our purpose well, somewhere to sleep comfortably. No information given re availability of breakfast or other meals, despite being attached to a bar/restaurant. Online it says kettle/ coffee/tea making available in rooms but this was not the case.
Stayed 1 night in Mar 2019
Response from Daljeet Singh on 16 Apr 2019
Thanks for your comments

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Daljeet Singh on 5 Apr 2019
Thank You

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and central to town. Very clean and a good pub stay experience on our way back to airport
Stayed 1 night in Mar 2019
Response from Daljeet Singh on 29 Mar 2019
Thanks for your valuable comments Thanks

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2019
Response from Daljeet Singh on 3 Apr 2019
Thanks !!!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and well furnished. Comfortable. Website needs to be updated. There is no restaurant existing now. A few choices of counter tea only in bar area.
Stayed 1 night in Mar 2019
Response from Daljeet Singh on 15 Mar 2019
Thanks for your valuable suggestions

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable and shared bathroom was clean. No tv in the room and no jug and toaster. There was a kitchenette down the hall for making tea and toast. Staff were friendly and helpful
Stayed 2 nights in Feb 2019
Response from Daljeet Singh on 12 Feb 2019
thanks

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Disappointing stay. Sheets unironed. Had to ask for more tea/coffee/milk - some of which was sour - and towels. Restaurant was closed and apparently will be for some time. No aircon. Only free view tv. Cars could be locked up but had to be in before 9pm and not want to leave before 8am
Stayed 2 nights in Jan 2019
Response from Daljeet Singh on 28 Jan 2019
Thanks

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed our stay
lovely family, great for a short stay
Stayed 1 night in Jan 2019
Response from Daljeet Singh on 13 Jan 2019
Thanks for your comments

10/10 Excellent

WING CHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough
overall is ok unless no air con. Nearby is many restaurants and i have delicious meal. Will stay there again if i visit here again
Stayed 1 night in Jan 2019
Response from Daljeet Singh on 13 Jan 2019
Thanks

8/10 Good

Lienette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bang for your buck
It was good for what it was. The man at the desk was super helpful and told us if he needed anything to not be afraid to ask them. The room and especially the beds were clean. Had no issues with the communal bathroom and showers. If you have trouble going up a flight of stairs, this place isn’t for you.
Stayed 1 night in Jan 2019
Response from Daljeet Singh on 13 Jan 2019
Thanks for your comments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best beds we experienced in nz. Stayed at 17 places. Friendly staff and great food. Highly recommended for a hotel. Also well priced
Stayed 2 nights in Dec 2018
Response from Daljeet Singh on 8 Jan 2019
thanks

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
affordable comfort
good location. clean and comfortable. if in the area , recommend staying here and utilising the excellent restaurant
Stayed 1 night in Dec 2018
Response from Daljeet Singh on 5 Jan 2019
Thanks

8/10 Good

Mike

Liked: Cleanliness, staff & service, room comfort
Thames adventure
Stayed 1 night in Dec 2018
Response from Daljeet Singh on 8 Jan 2019
thanks

2/10 Terrible

Jenny, Taupo , nz

Disliked: Property conditions & facilities
There was a band that wasn’t advertised on the booking site which was on the floor below our room and meant we couldn’t sleep until the band finished at 11.30pm. The fan didn’t go and we couldn’t open the window for fresh air due to the noise from the smoking area which was just below the bedroom. The alarm went off twice during the night.
Stayed 1 night in Dec 2018
Response from Daljeet Singh on 8 Jan 2019
Thanks for your valuable comments. we'll advertise band nights planner on booking site, presently no band night in coming future

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Daljeet Singh on 23 Dec 2018
Thanks for staying with us

6/10 Okay

David, Hampshire

Liked: Cleanliness
The Hotel is a bit old and run down, but was perfectly adequate for my one night stay.The room was clean and the bed was comfortable, however the fittings were basic and the privacy (due to big open windows) was not ideal.
Stayed 1 night in Nov 2018
Response from Daljeet Singh on 14 Dec 2018
Thanks

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a last minute stop in Thames. Clean and comfortable, right in the historic centre.
Stayed 1 night in Nov 2018
Response from Daljeet Singh on 27 Nov 2018
Thanks for your valuable suggestions

8/10 Good

Marlene

Liked: Cleanliness, staff & service, room comfort
The hotel is well past it's glory days but my room was clean and tidy and the bed very comfortable. If you decide to stay on a Friday night, a loud live band plays underneath you until midnight.
Stayed 2 nights in Nov 2018
Response from Daljeet Singh on 5 Nov 2018
Thanks for your valuable suggestions, Regards Daljeet Singh

4/10 Poor

Hellyb, Auckland

Liked: Staff & service
Disliked: Cleanliness
Very old hotel with lots of personality .Great potential but sadly leg down by cleanliness. Indian restaurant downstairs has excellent food but again a bit grubby with no attention to detail.
Stayed 1 night in Oct 2018
Response from Imperial team on 25 Oct 2018
Thanks will upgrade

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1-night stay
Extra bed wasn’t put in room even though we called them over a week before our stay. Booked an Ensuite, freezing cold shower. Went down to the reception twice, but the problem was not fixed. Would not stay there again. Not worth the money they charge.
Stayed 1 night in Sep 2018
Response from Team Imperial on 25 Oct 2018
Thanks will upgrade our services

8/10 Good

Willie Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Daljeet Singh on 30 Sept 2018
Thanks Hope to serve you again soon Regards Daljeet Singh

6/10 Okay

Verified traveller

Liked: Staff & service
Very average would not stay again but nice food at Indian resturant
Stayed 1 night in Aug 2018
Response from Daljeet Singh on 18 Aug 2018
thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel - we stayed for one night to break our trip to Tauranga. Comfy bed, clean room. No fridge and the shower was very weak. Apart from that, an excellent stay. The new Indian restaurant (Spicy Bites) downstairs is awesome, and really generous servings!
Stayed 1 night in Jul 2018
Response from Daljeet Singh on 18 Aug 2018
thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely historic hotel in the heart of Thames ...................................................................................................................................
Stayed 1 night in Jul 2018
Response from Daljeet Singh on 24 Jul 2018
Thanks !!!

8/10 Good

JC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter overnight
Room was confortable, warm and clean. Staff extremely helpful. Central location meant we could walk to our event.
Stayed 1 night in Jun 2018
Response from Daljeet Singh on 18 Jun 2018
Thanks for your appreciation & valuable suggestions Regards Daljeet Singh

8/10 Good

Graybird, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and well placed
Our priority was a clean and cheap bed for the night in the centre of Thames - The Imperial was perfect, the room was the clean the bed was comfortable, parking was included and manager asked on more than one occasion if there was anything more he could do for us.
Stayed 1 night in Apr 2018
Response from Daljeet Singh on 25 Apr 2018
Thanks for your appreciation & valuable suggestions Regards Daljeet Singh

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Close to wherewewatedto go bowlingclub
Tea towel was dirty the fridge was smelly overall the bed was great
Stayed 2 nights in Apr 2018
Response from Daljeet Singh on 16 Apr 2018
thanks for your valuable comments pantry is for long staying guests & is cleaned once a day cleanliness is the top priority, lack in above said points might be due to full house & sudden illness of a staff member - cleaner

8/10 Good

Ajay, Tauranga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget accommodation
Very happy with the way staff went about to make our stay a trouble free one by organising a place at the back of the hotel to park our open car which cannot be locked up or secured
Stayed 1 night in Apr 2018
Response from Daljeet Singh on 12 Apr 2018
Dear Guest Thanks for you valuable comments & suggestions Improvement in infra structure, services & amenities is an on going process. Hope to see you again !!! Thanks & Regards Daljeet Singh

8/10 Good

Anne, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very centrally situated in the town
We were welcomed by the manager who showed us personally to our room on the 2nd floor of this very old hotel, which these days is quite unusual. He also pointed out off street parking at the rear of the building. He was happy to provide ice for us to keep our provisions cold as we didn't have a fridge in our room and made our 3 day stay very enjoyable while we were there.
Stayed 3 nights in Mar 2018
Response from Daljeet Singh on 2 Apr 2018
Dear Anne Thanks for staying with us and your valuable feedback Regards Daljeet Singh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A little pit stop
Good basic room. Nice staff. Cleab
Response from Daljeet Singh on 24 Mar 2018
thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Friendly receptionist showing us around and discussing options. As (very clean and nice) communal bathrooms were quite far away from our room we upgraded to a room with ensuite. Surprisingly quiet place.
Stayed 1 night in Mar 2018
Response from Daljeet Singh on 20 Mar 2018
Dear Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.. We look forward to seeing you on your next trip to Thames!!! Best Regards, Daljeet Singh

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel
I booked a single room for two nights. The room was fine, although I did have to move some furniture around to get access to the plug closest to the bed, the bed comfortable enough. Not ensuite and the bathroom was down the hall and around a couple of corners. The showers were good and the bathroom was very clean. The kitchen doesn’t open in the mornings for breakfast, but there are plenty of cafes nearby. There is a restaurant, which was okay for a dinner, but a little pricey for what it was, I thought. WiFi was okay. The owner/manager was very friendly and frequently asking if everything was okay, whenever he saw you.
Stayed 2 nights in Feb 2018
Response from Daljeet Singh on 7 Mar 2018
Dear Mark, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.. We look forward to seeing you on your next trip to Thames!!! Best Regards, Daljeet Singh

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel needing more work for guest comfort.
T V not working properly in our room, asked to watch Sky T V in bar but turned off at 8.00 pm half way through cricket game. Needs more attention to dusting of hotel.
Stayed 2 nights in Feb 2018
Response from Daljeet Singh on 26 Feb 2018
Thanks for your comments Regards Daljeet Singh

8/10 Good

Jordan, DND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very affordable and tidy
The room was very affordable. It was a shared bathroom situation, but the bathrooms were kept clean and the room itself was tidy and looked recently renovated. The hotel is a refurbished art deco building that looks out on the main street of Thames. Ideal as a launching pad to explore other parts of the Coromandel and much cheaper than some other parts.
Stayed 2 nights in Feb 2018
Response from Daljeet Singh on 25 Feb 2018
Dear Jordan !!! Thanks for your valuable comments. Our entire team makes all possible efforts to provide a memorable stay to all our guests Hope to see you Again Regards Daljeet Singh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in the middle of town
We enjoyed our stay as it was close to everything, right downtown, had a restaurant and a very comfy bed.
Stayed 1 night in Feb 2018
Response from Daljeet Singh on 23 Feb 2018
Dear Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.. We look forward to seeing you on your next trip to Thames!!! Best Regards, Daljeet Singh

6/10 Okay

Kev, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, old place with lots of character
Nice hotel in central town..Old place with lots of character, good staff , help and friendly. They have been doing the rooms up . Place old but very clean and tidy.
Stayed 1 night in Feb 2018
Response from Daljeet Singh on 20 Feb 2018
Dear Kev, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.. We look forward to seeing you on your next trip to Thames!!! Best Regards, Daljeet Singh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ir was handy
Had a great afternnon .....................all good
Stayed 1 night in Feb 2018
Response from Daljeet Singh on 19 Feb 2018
Dear Guest Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.. We look forward to seeing you on your next trip to Thames!!! Best Regards, Daljeet Singh

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
February overnight stay
I mentioned to the owner that the room was very nice but could be improved by having a hair dryer, tissues and a small bar fridge. He thanked us for our suggestions and said that he would attend to those things. The lack of air conditioning may or may not be an issue.
Stayed 1 night in Feb 2018
Response from Daljeet Singh on 18 Feb 2018
Dear Roger, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.. We look forward to seeing you on your next trip to Thames!!! Best Regards, Daljeet Singh

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great greeting and information exactly as outlined in advertising good pub stay with OS visitors who enjoyed the stay
Stayed 1 night in Feb 2018
Response from Daljeet Singh on 11 Feb 2018
Dear Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.. We look forward to seeing you on your next trip to Thames!!! Best Regards, Daljeet Singh

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very nice stay at the hotel. The room was very clean and quiet. I would definately stay here again!
Stayed 1 night in Feb 2018
Response from Daljeet Singh on 11 Feb 2018
Dear Guest Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.. We look forward to seeing you on your next trip to Thames!!! Best Regards, Daljeet Singh

8/10 Good

Joce & Andrea, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice staff !
Nice hotel with excellent service, they offered us everything we needed. The food was also fresh and cheap.
Stayed 2 nights in Jan 2018
Response from Daljeet Singh on 3 Feb 2018
Dear Joce & Andrea, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.. We look forward to seeing you on your next trip to Thames!!! Best Regards, Daljeet Singh

8/10 Good

Gise, Nueva Zelanda

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel and nice staff
Nice hotel and nice staff. Everything was good! Clean room, toilet.
Stayed 2 nights in Jan 2018
Response from Daljeet Singh on 2 Feb 2018
Dear Gise, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.. We look forward to seeing you on your next trip to Thames!!! Best Regards, Daljeet Singh

6/10 Okay

Neil

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Details make all the difference
It was the details that disappointed us at the Imperial Hotel, things like the bedspread was ripped, there was no teaspoons to make a drink and both the fan and jug did not work. The bed was comfortable, the room was clean and all the staff were very pleasant but we still left feeling we would not stay there again or recommend it to friends.
Stayed 1 night in Jan 2018
Response from Daljeet Singh on 30 Jan 2018
Dear Neil, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, upgrading our services is an on going process and we are pleased that you found value and hospitality during your stay.. We look forward to seeing you on your next trip to Thames!!! Best Regards, Daljeet Singh

6/10 Okay

amy, florida

Liked: Cleanliness
Disliked: Room comfort
Nice furnishings but room was hot.
Bar and restraunt onsite. Cold beer! Not much to do in this town. We had a fan but too hot upstairs room.
Stayed 1 night in Jan 2018
Response from Daljeet Singh on 28 Jan 2018
Dear Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.. We look forward to seeing you on your next trip to Thames!!! Best Regards, Daljeet Singh