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Reviews of Holiday Inn Express Hotel & Suites Texarkana East, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Texarkana East, an IHG Hotel
5210 Crossroads Pkwy, Texarkana, AR

Reviews

7.8

Good

Rating 10 - Excellent. 384 out of 885 reviews" "
Rating 8 - Good. 232 out of 885 reviews" "
Rating 6 - Okay. 106 out of 885 reviews" "
Rating 4 - Poor. 86 out of 885 reviews" "
Rating 2 - Terrible. 77 out of 885 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Glen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We book a room and one an a half hour later we find out the hotel does not even have a room. Michael Yinglng was pretty rude about it when he called me to let me know and told me I needed to deal with Expedia and it's not his problem. Tell Michael I have been putting his rudeness all over the inter net. Hope he likes it
Stayed 1 night in May 2024

4/10 Poor

Lavar

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The elevator was out of order ..the room had a foul smell..purex stain on carpet ...room was somewhat hot...air wasnt working properly...also no air conditioning in hallway so that was not pleasant at all..very stuffy...breakfast was decent...breakfast staff not friendly at all..!!!
Stayed 1 night in May 2024

10/10 Excellent

Michael, Blacklick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent communications from staff. Highly recommend due to customer service above all else.
Stayed 1 night in May 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good,
Stayed 1 night in Apr 2024

6/10 Okay

Amy

Travelled with family
It gave us a place to sleep but nothing wow worthy. Five of us checked in but we only had 2 towels in bathroom (trip 1 to front desk), no bedding for the pull out (trip 2). Toilet didn’t flush initially so husband fixed the float in the tank, we had no remote for 2nd TV and luggage rack stand was broken. Breakfast was then a bummer too- no cinnamon rolls, no milk, no pancake mix, and only OJ in juice machine was working
Stayed 1 night in Apr 2024

10/10 Excellent

Charity, gilmer

Stayed 1 night in Apr 2024

10/10 Excellent

LaCandace

Stayed 1 night in Apr 2024

4/10 Poor

Vickie

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room extremely dark. Phone did not work. Neither did the plugs in night stand. TV too small.
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet. The room was very spacious and nice view out of the window. Wasn't any traffic noise.
Stayed 1 night in Apr 2024

8/10 Good

Sunmer

Stayed 1 night in Apr 2024

4/10 Poor

Samuel

Stayed 1 night in Apr 2024

2/10 Terrible

Lee

They room was really hot the air was not working like it supposed
Stayed 1 night in Apr 2024

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean and people are friendly. Bed is comfortable. The hot tub water circulation control didn't work so we didn't use it. An entrance door wouldn't open on the side of the building. Might stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, decent price. Breakfast was subpar.
Stayed 1 night in Apr 2024

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Gilberto, North Richland Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff
Stayed 2 nights in Apr 2024

6/10 Okay

Natalie

Travelled with family
Disliked: Amenities, property conditions & facilities
I thanked the lady putting out breakfast. She was so rude! Our bed had a huge dip in the middle of the bed. The shower curtain hangers were torn and raggedy. The hotel is not worth the cost of the room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Hayley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean, the staff were very nice!
Stayed 1 night in Apr 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful
Stayed 1 night in Apr 2024

6/10 Okay

Sabrina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled of mold and mildew. There was a giant water damage stain on the ceiling and mold in the shower. The room had 2 total towels and the shower curtain was disgusting. This was a king suite and though the bed was comfortable the room definitely was not as expected.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Pre registered and walked to counter staff friendly and all paper work was ready
Stayed 1 night in Mar 2024

8/10 Good

Juan, morrilton

Stayed 2 nights in Mar 2024

6/10 Okay

Alejo

Travelled with partner
Liked: Staff & service
Bathroom door wouldn’t close and the sink not enough water comes out of the faucet and the air conditioner was to loud and coffee maker very dusty needs to be cleaned
Stayed 1 night in Mar 2024

4/10 Poor

Leslie

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
After i booked room and appeared at front desk, i was told it c would be 30 mins for a room and they would call. I left for 70 mins never got call and when i returned was told it would be another 5 mins. The pool was freezing, hot tub did not work and looked filthy
Stayed 1 night in Mar 2024

6/10 Okay

Norvita

Bed was hard
Stayed 1 night in Mar 2024

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Property conditions & facilities
The staff is doing the best they can due to lack of updating and fixing the motel up. Our exhaust fan in the bathroom didn’t work and the bathroom door wouldn’t close and the elevator’s were getting stuck. This is the first holiday inn express we have had a bad experience at.
Stayed 1 night in Mar 2024

6/10 Okay

Katy

Travelled with partner
Liked: Staff & service
It was ok for one night, but I would not want to stay there for multiple. There were questionable stains on furniture and the bathroom curtain didn’t smell clean. There was breakfast, but questionable options and most of the stuff was gone before we could even get to it.
Stayed 1 night in Mar 2024

10/10 Excellent

Kristopher, Houston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While we had a wait for our room, staff was nice and courteous as the hotel went through a power outage and they were trying to get things in order and many obscticles were in their way. Nothing bad to say as they took care of me as soon as they could. Other guests were petty and disrespectful to the staff.
Stayed 1 night in Mar 2024

4/10 Poor

Dale

Travelled with family
Disliked: Cleanliness, property conditions & facilities
when we arrived on elevator was down we did that day what we had to do then got stuck in the second elevator and it was down being on the second floor was a blessing that meant only one flight of stairs also the bed was as hard as a park bench 150.00$ later terrible
Stayed 1 night in Mar 2024

6/10 Okay

David, Russellville

Travelled with family and small children
Lumpy bed. The breakfast was lacking. No fruit, no yogurt, one brand cereal, no gravy for biscuits.
Stayed 1 night in Mar 2024

4/10 Poor

Juan

Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good price for the night
Stayed 1 night in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop for the night. The staff was amazing
Stayed 1 night in Mar 2024

10/10 Excellent

LaShanda

Stayed 1 night in Mar 2024

4/10 Poor

Chris

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Disappointed in quality of this property. I have to say that the young lady at the front desk did everything she could to accomadate all the guest! She earned 4 stars for her effort. While I waites to check in a guest was changing rooms for a second time due to cleanliness. My room was ok, but didn't gave towels and AC wasn't working. I didn't switch because from what I heard, other rooms could have been worse. Its obvious how IHG is a multi million dollar corporation... focus on profit over quality. The name Holiday Inn once meant more. Over the last 3 weeks I have stayed at 3 other properties in the Texarkana area and this hotel would be the 4th rated of the 4. Best Western, Comfort Suites, and Country Inn and Suites all were better properties. An inconvenience was also an over filled parking lot of trucks with trailer or long box trucks. Multiple parking places were taking by a handful of vehicles. I guess its a nice truck stop?
Stayed 1 night in Mar 2024

4/10 Poor

Amber

Liked: Staff & service
Disliked: Property conditions & facilities
The AC did not work. The phone didn’t work. The front desk assisted the best they could and the breakfast was out of everything. We only paid $75 for the night so you get what you pay for and I didn’t want to complain too much, but AC would have been very nice.
Stayed 1 night in Mar 2024

4/10 Poor

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Booked specifically for the "indoor pool". Needless to say, my kids were extremely disappointed when the glass from two windows was permanently removed making it roughly 50 degrees in the pool room. The water was frigid. We put our feet in the hot tub for a few minutes before going back to the room. Don't list as an indoor pool if it is unable to be used in the winter or on cold days.
Stayed 1 night in Feb 2024

10/10 Excellent

Francois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good location, walking distance to Broadway action
Stayed 1 night in Feb 2024

10/10 Excellent

Rosalind

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Davia

Travelled with family
Liked: Amenities
Staff were very friendly. Room clean. No problems.
Stayed 1 night in Feb 2024

4/10 Poor

Christopher

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tiles in bathroom floor coming up. Rust in the toilet paper holder. Indoor pool was so clos we was not able to swim. There was window completely busted out in pool room. I was expecting a lot better from a place like this.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Teresa

Stayed 1 night in Feb 2024

2/10 Terrible

Raven

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
SWIMMING POOL DOWN THAT WHY WE STAYED THERE
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I have stayed before at Holiday Inn, and I do like holiday Inn, however this stay was terrible, the faucet from the restroom was leaking, a/c heater was not working, bed was dirty and not comfortable, not coffee pot in the room, I told to make our room and they didn’t
Stayed 3 nights in Jan 2024