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Reviews of The Residences at Tewksbury

2.5 out of 5
The Residences at Tewksbury
20 International Place, Tewksbury, MA

Reviews

8.0

Very good

Rating 10 - Excellent. 265 out of 558 reviews" "
Rating 8 - Good. 135 out of 558 reviews" "
Rating 6 - Okay. 67 out of 558 reviews" "
Rating 4 - Poor. 38 out of 558 reviews" "
Rating 2 - Terrible. 53 out of 558 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues, quiet and clean.
Stayed 1 night in May 2024

8/10 Good

Anaeli

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Ty
Stayed 1 night in May 2024

10/10 Excellent

Anthony

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff nice rooms
Stayed 1 night in Apr 2024

2/10 Terrible

Amy

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Spent all day trying to get a lockbox code /instructions. Finally got them at 7pm by making a 3rd call. Arrived to a smoke-stinky room. No tv cables and no way to repair it at 9 pm. Note on key envelope warns about safety..deadbolt is broken, though, so we had to mivee furniture in front of th e door.
Stayed 1 night in Apr 2024

8/10 Good

Sandy

Stayed 1 night in Mar 2024

8/10 Good

Emanoelly, Shelton

Stayed 1 night in Mar 2024

10/10 Excellent

Margaret

Liked: Cleanliness
Everything was fine!
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was terrific for the second time in 2 weeks. Went last weekend and the room was clean and comfortable and the staff was friendly and curdious
Stayed 2 nights in Feb 2024

4/10 Poor

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Jean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Feb 2024

8/10 Good

Jeneen

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to highway, dining and shopping.
Stayed 7 nights in Jan 2024

6/10 Okay

Dalys

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

karla

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Mitch on 2 Jan 2024
Thank you for bringing your concerns to our attention. Although this is the first we have heard about an issue like this, we are looking to ensure it is not an issue for any other guest staying in the unit. Thank you from the whole team here at the Residences

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

2/10 Terrible

Chauntel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mitch on 2 Jan 2024
Thank you for bringing your concerns to our attention. Although this is the first we have heard about an issue like this, we are looking to ensure it is not an issue for any other guest staying in the unit. Thank you from the whole team here at the Residences

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Evening staff , very personable. No delays in checking in. Quiet area.
Stayed 1 night in Dec 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

10/10 Excellent

Ronnie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

10/10 Excellent

LESLIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful
Absolutely gorgeous! Very spacious and immaculate. The room is so pretty and bed was comfy. Kichen area is beautiful. Shower was hot and powerful. Business desk was a great size. Great sitting area for comfort of home. Great for short or long term stays. Would definitely stay again.
Stayed 1 night in Dec 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

2/10 Terrible

Ronzie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not happy
I couldn't check in You guys didn't update the hotel through third party So when I got there, they didn't know who I was. And the confirmation number didn't match
Stayed 1 night in Nov 2023
Response from Mitch on 2 Jan 2024
Thank you for bringing your concerns to our attention. Although this is the first we have heard about an issue like this, we are looking to ensure it is not an issue for any other guest staying in the unit. Thank you from the whole team here at the Residences

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept and clean. The bed was extremely comfortable and with the linen being white, you could see how clean it was. The bottom of the tub was slippery, but overall the entire room/suite was very well taken care of. AWESOME customer service! Thanks to Christy & Nana for their help with finding my keys; so pleasant, polite, and patient. I highly recommend this property.
Stayed 1 night in Nov 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing upfront in ad about having to be there before 8 PM.
Stayed 1 night in Nov 2023
Response from Mitch on 2 Jan 2024
Thank you for bringing your concerns to our attention. Although this is the first we have heard about an issue like this, we are looking to ensure it is not an issue for any other guest staying in the unit. Thank you from the whole team here at the Residences

10/10 Excellent

Bartley, Matawan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here while sightseeing around the area on a long weekend, since the location is highway-adjacent. The kitchenette came in handy for morning coffee and late night snacks. We also enjoyed having a sitting area, not having to watch tv from the bed. It had all three essentials: Clean, Comfortable and Quiet. Would definitely stay here again.
Stayed 3 nights in Oct 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

10/10 Excellent

Cornelis

Stayed 1 night in Nov 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. The staff from the front desk to maintenance are amazing! Love it here💕
Stayed 1 night in Nov 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thee only ting that I didn't like was the fact that the tv had no WiFi and we couldn't use our apps to watch movies. Overall it has been amazing.
Stayed 3 nights in Nov 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

2/10 Terrible

andrew

Response from Mitch on 2 Jan 2024
Thank you for bringing your concerns to our attention. Although this is the first we have heard about an issue like this, we are looking to ensure it is not an issue for any other guest staying in the unit. Thank you from the whole team here at the Residences

6/10 Okay

Ivette

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel room was not clean and in poor condition.
Stayed 4 nights in Oct 2023
Response from Mitch on 2 Jan 2024
Thank you for bringing your concerns to our attention. Although this is the first we have heard about an issue like this, we are looking to ensure it is not an issue for any other guest staying in the unit. Thank you from the whole team here at the Residences

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

10/10 Excellent

peter

Travelled with partner
Ol
Stayed 1 night in Oct 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel bed I've ever slept in.
I traveled to the area to attend a concert in the Boston area. This Residences room looked recently renovated and I was pleased with the comfort and cleanliness, I slept very well which is not my norm considering most hotel beds, but this time I can honestly say, " it was the best hotel bed I've slept in the last 10 years."
Stayed 1 night in Oct 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

8/10 Good

Ellen

Stayed 1 night in Oct 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

2/10 Terrible

Maria De Jesús

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Overall room was satisfactory but there was a cockroach in the kitchenette! Made it really uncomfortable to use area and sleep at night as well.
Stayed 1 night in Oct 2023
Response from Mitch on 2 Jan 2024
Thank you for bringing your concerns to our attention. Although this is the first we have heard about an issue like this, we are looking to ensure it is not an issue for any other guest staying in the unit. Thank you from the whole team here at the Residences

8/10 Good

BESSIE

Business traveller
Liked: Property conditions & facilities
It was hard to find the property because the signage was so small. A bigger sign at the entrance wouls be excellent. Also a bigger sign to point out the check-in area for a smoother check in process. Housekeeping came in to replace towels & throw out trash but did not make the bed. I thought that was odd. Other than that I would DEFINITELY come again.
Stayed 2 nights in Oct 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Suite was great. Fast check-in. Easy to find the hotel. Good eating options in the area. Lots of parking spots nd esily accessible. Would recommend for sure.
Stayed 1 night in Oct 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

8/10 Good

Bennett

Stayed 1 night in Oct 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smoothly. No real issues so far👍
Stayed 1 night in Oct 2023

8/10 Good

jodi-rae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homelike and very impressed with the amount of supplies in the room, pots & pans, silverware etc
Stayed 1 night in Oct 2023
Response from Mitch on 2 Jan 2024
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

6/10 Okay

Judie

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mitch on 5 Oct 2023
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

10/10 Excellent

amira

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice
Response from Mitch on 5 Oct 2023
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

8/10 Good

Bennett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 1 night in Oct 2023
Response from Mitch on 5 Oct 2023
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

4/10 Poor

Kristina

Travelled with group
Liked: Cleanliness, room comfort
My nightmare at Resistance of Tewksbury
I was not on the check in manifest. Too much walking for a disabled person. Nay Nay was wonderful she checked the room to make sure it was ready. Nay Nay carried my bags for me that would not fit on the delapitated poor excuse for a cart. She made me a card for my room and the second night it didn’t work so I had to hunt her down to let me back in the room. Renovations made the stay very difficult at best and parking was a nightmare. I have a handicapped placerd but I had to park much further away than I should’ve been. If it weren’t for Nay Nay being so wonderful I would have to rate my visit a 3 out of 10 she made it a 5 out of ten. This place is a maze without clear directions and if it weren’t for other guests helping me to get ahold of Nay Nay on my second night I would have just left.
Stayed 2 nights in Sep 2023
Response from Mitch on 5 Oct 2023
Hi Kristina, The team was happy to help you and go above and beyond by carrying your bags to your room. We re not sure how the lobby made your stay difficult as it does not affect our guest rooms. We have clear marking at each entrance showing which direction each room number is. Thank you for your time Kristina

10/10 Excellent

Uthdom, Shakopee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provide you with all the necessary supplies that you need. For example, kitchen appliances to cook and to eat
Stayed 4 nights in Sep 2023
Response from Mitch on 5 Oct 2023
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

10/10 Excellent

Sheyla

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Aug 2023
Response from Mitch on 5 Oct 2023
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

4/10 Poor

Anne

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A Slippery Experience
My room was okay, but the shower was an ice rink. I fell and had to hold onto the accessibility bar to stand. I asked the front desk if they had shower mats. They said no. Another patron mentioned that they purchased their own for the same reason. Also, the pullout sofa bed was paper thin. No one could sleep on that. The property is old and tired. I don't know how they receive any positive reviews. Avoid this property.
Stayed 1 night in Sep 2023
Response from Mitch on 5 Oct 2023
Thank you for bringing your concerns to our attention. Although this is the first we have heard about an issue like this, we are looking to ensure it is not an issue for any other guest staying in the unit. Thank you from the whole team here at the Residences

10/10 Excellent

Yom

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this property very clean and everyone was very polite and kind. The only thing didn’t like was that when I came back to the room Saturday afternoon no one became to take the garbage out or to fix the bed the sofa bed also didn’t have sheets. But overall me and my family really had a good time and like the experience.
Stayed 2 nights in Sep 2023
Response from Mitch on 5 Oct 2023
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

4/10 Poor

Kathy

Liked: Property conditions & facilities
Disliked: Staff & service
Morning Beverage
If you enjoy tea in the morning, there were no tea bags in room. Front desk did not have any.
Stayed 1 night in Sep 2023
Response from Mitch on 5 Oct 2023
Thank you for your feedback Kathy Gilchrist. We are sorry we did not have tea available at the time of your inquiry. We have plenty of tea. Sorry for any trouble while you were looking for a morning beverage.

6/10 Okay

Marlene

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mitch on 5 Oct 2023
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Mitch on 5 Oct 2023
We are glad you enjoyed your stay with us and we greatly appreciate your feedback. If you happen to be back in the area again, we would love to have you!