Tera Kora Hotels, Kralendijk

"We enjoyed our stay here, easy access to everything, we enjoyed the beachfront location. The property condition was excellent, the kitchenette was well appointed and had everything we needed, our balcony was great, we used it often, we would come back in the future. "

"I rarely leave reviews, but this was by far the most disappointing hotel experience I’ve ever had. The room itself was extremely outdated and poorly maintained. From the moment we checked in, it was clear the property is not being kept to any reasonable standard. Fixtures were worn, the space felt neglected, and overall it did not reflect what you would expect from an all inclusive property. The situation with reservations made things significantly worse. We contacted the hotel immediately after realizing that one guest would not be able to arrive and therefore would not be using any of the all inclusive benefits. Despite reaching out right away, the reservations team was rude, dismissive, and completely unwilling to adjust the total or offer even a partial refund for five days of unused services. This level of inflexibility is unacceptable, especially when every other 4 to 5 star all inclusive hotel we have stayed at has been able to handle similar situations with basic customer care and professionalism. The property overall felt very poorly managed. There was ongoing construction without proper safety measures in place, creating both constant disturbance and real safety concerns. On top of that, we experienced a serious issue where there was a sharp piece of glass in a salad, which is completely unacceptable and dangerous. Between the outdated conditions, unprofessional management, lack of customer support from reservations, and safety issues, this stay was poor. "

"Great location with a kind and efficient staff. There is a variety of food and drink options once the restaurant opens. The specials are always worth trying. For breakfast, the baskets that you take back to your room are convenient for those that wake early. You can also go to a local store and stock up depending on the length of your stay. "

"Our room was not clean upon arrival and not cleaned well during the week. There were ants everywhere and spider webs under cabinet and gum Stuck on cabinet between beds. Also, the bathroom faucet needs repairing. It moves. Room 304"

"Parking space is limited "

"Not only that the place is unique and amazing but they demonstrated that they really care about our experience and did all in their power to make our stay enjoyable. Thank you!!!"

"We loved our stay! The Villas are great for a family, with 3 bathrooms and a kitchen. The pool and beach are beautiful and were not super busy during our stay. The staff are very helpful and friendly. We did have an issue with our fridge, it stopped working and we lost about $200 in food that we had bought. We had to spend more time and money at the store replacing it all. The staff came and fixed it right away but we were not compensated in any way for the food that we lost. "

"The room was clean, new and comfy"

"Great location "