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"The rock royalty receptionist on the 13th floor was amazing. She explained everything and couldnt do enough. She made us very welcome. The suite was beautful, hotel amazing."

"Friendly have returned several times for this reason "

"Great hotel for families! Lots to do including kids club, entertainment and live music at night. The shows were phenomenal and all the staff we encountered were fantastic. The food including the a la carte restaurants were good and catered well for our family despite there being a vegetarian and a gluten free member."

"Absolutely brilliant place. 4th visit and will be again next year "

"Great stay, lovely spacious and clean apartment. Two pool areas which were great, and helpful staff. Lots to do in the area, and short taxi ride from las americas "

"We arrived late and had already decided to upgrade to Royal Level, which late at night proved a little troublesome. We tried again in the morning and after a small discussion with reception decided to stay in Deluxe Room (which was great) and just upgraded to the RL service which we thought was well worth it. The hotel did not feel overcrowded as there is plenty of space around the 5 pools. The food in the buffet was very good with a very large selection however we did feel the Al a carte in the RL could have been a bit more special as some of the food was very dry from being left under the heat lamps. The sushi was great and the Breeze bar menu very good. Included as part of RL. Loved the B Lounge for a night cap. Entertainment was OK. Holiday rep standard."

"We had a great stay. The room was nice, the pools were lovely and not too crowded, and the staff were very friendly. The food at the restaurant was pretty good too. It was a great place to stay with a toddler, with the kids pool and spacious rooms. The bed was comfy and we were able to take the mattress off the sofa bed and put it on the floor for our toddler. Downsides were that it's a bit of a trek down to the beach, but taxis were quick and not too expensive. And in the evening there's a bit of noise from the water park nearby but not if you close the balcony doors."

"Nice location, quite, fantastic view from our 8th floor (counting from reception) or -2 level (counting from upper car park). Water temperature in main swimming pool to high. "

"Had an amazing experience and stay at the hotel. "