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Reviews of Holiday Inn Express Tegucigalpa, an IHG Hotel

3 out of 5
Holiday Inn Express Tegucigalpa, an IHG Hotel
Colonia Lomas Del Mayab, Frente a la Curacao, Tegucigalpa, Francisco Morazan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 412 out of 640 reviews" "
Rating 8 - Good. 178 out of 640 reviews" "
Rating 6 - Okay. 31 out of 640 reviews" "
Rating 4 - Poor. 8 out of 640 reviews" "
Rating 2 - Terrible. 11 out of 640 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sayra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 18 Apr 2024
Dear Sayra,We thank you for your review. We hope to have you back soon.Best regards,

6/10 Okay

Renata

Business traveller
Liked: Cleanliness
The room service food was terrible.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 5 Apr 2024
Estimada Renata,Muchas gracias por sus comentarios, siempre estamos atentos a nuevas oportunidades de mejora por lo que cada observación es fundamental para nuestro crecimiento. Esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

6/10 Okay

Carina

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, clean and tidy. Only downfall the lady up front was bit rude. We had to bring an extra person, which was not on reservation I booked 2 weeks ago. She was quick to tell me that person would not ba able to enjoy the breakfast. Never told me, I could pay extra or anything. Just pointed out I made a reservation for 2 adults only.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 2 Apr 2024
Estimada Carina,Muchas gracias por su retroalimentación, diariamente trabajamos para cumplir las expectativas de nuestros huéspedes por lo que agradecemos sus comentarios. Trabajaremos con cada departamento para atender oportunidades de mejora y brindar una mejor experiencia a nuestros huéspedes. Esperamos poder tenerle nuevamente muy pronto con nosotros.Saludos,

8/10 Good

Astrid

Travelled with partner
Liked: Cleanliness, staff & service
Not clean enough
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 2 Apr 2024
Estimada Astrid,Muchas gracias por su calificación, esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

10/10 Excellent

Elena Del Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice! Jason is a kind waiter!
Stayed 3 nights in Mar 2024
Response from Front Desk Manager on 26 Mar 2024
Estimada Elena del Carmen,Muchas gracias por su calificación, esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

10/10 Excellent

Carina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very nice. Staff was friendly...
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 19 Mar 2024
Dear Carina,We thank you for your review, we hope to have you back soon.Best regards,

10/10 Excellent

Nahum

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and friendly staff
Stayed 5 nights in Mar 2024
Response from Front Desk Manager on 17 Mar 2024
Dear Nahum,We thank you for your review, we hope to have you back soon.Best Regards,

10/10 Excellent

Layra Aguirre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención del staff, habitaciones cómodas y cuentan con lugares frente al hotel de muy fácil con acceso para lo que puedas necesitar en tu estadía.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 12 Mar 2024
Estimada Layra Aguirre,Muchas gracias por su calificación, agradecemos la retroalimentación recibida por nuestros huéspedes con respecto a la experiencia de hospedaje. Esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

10/10 Excellent

Alejandra

Stayed 1 night in Mar 2024
Response from Front Desk Manager on 31 Mar 2024
Estimada Alejandra,Muchas gracias por su calificación, esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast that is served from 6am to 10am.
Stayed 4 nights in Feb 2024
Response from Front Desk Manager on 24 Feb 2024
Dear Laurie,We thank you for your review. We hope to have you back soon.Best regards,

4/10 Poor

Craig

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I needed to change my reservation by one day because my work required it, and despite asking for the change a week before I arrived, they said it was impossible and I was forced to pay for an extra night. This was short sighted because I will be visiting tegucigalpa various times and will now choose another hotel.
Stayed 5 nights in Feb 2024
Response from Front Desk Manager on 23 Feb 2024
Dear Mr. Craig,We thank you for your response, we are sorry we could not accomodate your request about your reservation. We will work to improve and be better when we receive guest requirements. If there is anything you may need for any future reservation please let us know. Best regards,

10/10 Excellent

Erick

Awesome
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 13 Feb 2024
Estimado Erick,Muchas gracias por su calificación, agradecemos la retroalimentación recibida por nuestros huéspedes con respecto a la experiencia de hospedaje. Esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

8/10 Good

Robledo

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Poor internet connection
Excellent bed and pillows Poor internet on the 3rd floor; I had to move to the lobby to get signal. Reported it at front desk; they replied they would contact IT : No solution in 4 days
Stayed 4 nights in Feb 2024
Response from Front Desk Manager on 13 Feb 2024
Dear Robledo,We thank you for your review and comments about your stay at the hotel. We will work to improve any guest experience and promise your next stay will be memorable. We are sorry for any inconvenience.Best Regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I like it because its easy to go to the mall and they have a lot of restaurants there.
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on 13 Feb 2024
Good morning Michael,We thank you for your review and comments about your stay at the hotel. We hope to have you back soon.Best Regards,

10/10 Excellent

Cristimaria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always as comfy as expected!
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 13 Feb 2024
dear Cristimaria,,We thank you for your review and comments about your stay at the hotel. We hope to have you back soon.Best Regards,

8/10 Good

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on 13 Feb 2024
Estimado Ricardo,Muchas gracias por su calificación, agradecemos la retroalimentación recibida por nuestros huéspedes con respecto a la experiencia de hospedaje. Esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very clean, great breakfast
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 13 Feb 2024
Dear Lourdes,We thank you for your review and comments about your stay at the hotel. We will work to improve any guest experience and promise your next stay will be memorable.Best Regards,

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 13 Feb 2024
Estimado Luis,Muchas gracias por su calificación, agradecemos la retroalimentación recibida por nuestros huéspedes con respecto a la experiencia de hospedaje. Esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

8/10 Good

Nidia

Stayed 1 night in Jan 2024
Response from Front Desk Manager on 13 Feb 2024
Estimada Nidia,Muchas gracias por su calificación, agradecemos la retroalimentación recibida por nuestros huéspedes con respecto a la experiencia de hospedaje. Esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very clean, breakfast was great. Thank you!
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 13 Feb 2024
Estimada Lourdes,Muchas gracias por su calificación, agradecemos la retroalimentación recibida por nuestros huéspedes con respecto a la experiencia de hospedaje. Esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

10/10 Excellent

Josselyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 13 Feb 2024
Estimada Josselyn,Muchas gracias por su calificación, agradecemos la retroalimentación recibida por nuestros huéspedes con respecto a la experiencia de hospedaje. Esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

10/10 Excellent

Elvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 13 Feb 2024
Estimado Elvin,Muchas gracias por su calificación, agradecemos la retroalimentación recibida por nuestros huéspedes con respecto a la experiencia de hospedaje. Esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

8/10 Good

Omar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 13 Feb 2024
Estimado Omar, Muchas gracias por su calificación, agradecemos la retroalimentación recibida por nuestros huéspedes con respecto a la experiencia de hospedaje. Esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on 13 Feb 2024
Estimado Joseph, Muchas gracias por su calificación, agradecemos la retroalimentación recibida por nuestros huéspedes con respecto a la experiencia de hospedaje. Esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful, breakfast had several options, the room was not as clean as expected because of the materials used and the bathroom door was not functional at all.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 13 Feb 2024
Estimada Ana, Muchas gracias por su calificación, agradecemos la retroalimentación recibida por nuestros huéspedes con respecto a la experiencia de hospedaje. Esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

10/10 Excellent

Maximo

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2023
Response from Front Desk Manager on 13 Feb 2024
Estimado Maximo, Muchas gracias por su calificación, agradecemos la retroalimentación recibida por nuestros huéspedes con respecto a la experiencia de hospedaje. Esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

8/10 Good

Tania

Liked: Staff & service
Disliked: Cleanliness
Bed sheet has stain on it. I bring my own, so I didn’t tell the front desk. Location is fantastic
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 13 Feb 2024
Dear Tania,Good morning,We thank you for your review and comments about your stay at the hotel. We will work to improve any guest experience and promise your next stay will be memorable.Best Regards,

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Was good.
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 13 Feb 2024
Good morning Francis,We thank you for your review and comments about your stay at the hotel. We will work to improve any guest experience and promise your next stay will be memorable.Best Regards

10/10 Excellent

Marla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Desk Manager on 13 Feb 2024
Estimada Marla,Muchas gracias por su calificación, agradecemos la retroalimentación recibida por nuestros huéspedes con respecto a la experiencia de hospedaje. Esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 30 Nov 2023
Dear katherine,We thank you for your review; we hope to have you back soon.Best regards,

10/10 Excellent

Josias

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 13 Nov 2023
Estimado Josias,Muchas gracias por su calificación, esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

10/10 Excellent

Elmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and comfortable!
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 13 Nov 2023
Estimado Elmin,Muchas gracias por su calificación, esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

8/10 Good

Youngri, San Pedro Sula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 8 Nov 2023
Dear Youngri,We thank you for your review; we hope to have you back soon.Best regards,

2/10 Terrible

Andrew

Disliked: Cleanliness
First night had two roaches in the bed. Complained to maid, only to have another three the following night. Not sure how they made it into the bed but it was not pleasant. No discount or refund was offered.
Stayed 2 nights in Oct 2023
Response from Front Desk manager on 8 Nov 2023
Dear Andrew,We thank you for your review and apologize for any inconvenience in your stay. We work daily with a company dedicated to avoiding these incidents in our rooms. We will work very hard to inspect your room and we guarantee this type of incidents never occur. Once again thank you for contacting us and we hope to have you back soon.Best regards,

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on 30 Oct 2023
Estimada J,Muchas gracias por su calificación; esperamos tenerle muy pronto nuevamente con nosotros.

10/10 Excellent

Jorge Andres

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 24 Oct 2023
Estimado Jorge Andres,Muchas gracias por su comentario. Esperamos tenerle nuevamente con nosotros muy pronto.Saludos,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eco-friendly
Great initiative to choose not cleaning the room for IHG points.
Stayed 3 nights in Sep 2023
Response from Front Desk Manager on 3 Oct 2023
Dear Anonymous,Thank you for your review. We hope to have you back soon.Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk Manager on 18 Sept 2023
Estimado Anonymous,Muchas gracias por su calificación, esperamos tenerle muy pronto nuevamente con nostros.Saludos,

8/10 Good

Mariela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Experience Champion on 9 Sept 2023
Estimada Mariela,Muchas gracias por su calificación, agradecemos la retroalimentación recibida por nuestros huéspedes con respecto a la experiencia de hospedaje. Esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

10/10 Excellent

Missael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from Hotel Experience Champion on 5 Sept 2023
Good afternoon,We thank you for your review and comments about your stay at the hotel. We hope to have you back soonBest Regards,

10/10 Excellent

Gustavo Adolfo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Aug 2023
Response from Front Desk Manager on 25 Aug 2023
Dear Gustavo Adolfo,We thank you for your review, we hope you have a great day.Best regards,

10/10 Excellent

Lea, Gatineau

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff very friendly, clean and close to amenities such as restaurants, pharmacy, etc. Practical daily shuttle to Multiplaza.
Stayed 5 nights in Aug 2023
Response from Front Desk Manager on 25 Aug 2023
Dear Lea,We thank you for your review and comments about your stay at the hotel, we are always glad to hear about our guest experience. We hope to have an opportunity in the future to have you back with us. If there is anything you need regarding future reservations please dont hesitate to contact me directly since it will be a pleasure to be of assistance.Best Regards,

10/10 Excellent

Marlon

Liked: Amenities
I really recommend this Hotel for a short stay in Tegucigalpa
Stayed 1 night in Aug 2023
Response from Front Desk Manager on 25 Aug 2023
Dear Marlon,We thank you for your review and comments about your stay at the hotel, we are always glad to hear about our guest experience. We hope to have an opportunity in the future to have you back with us. If there is anything you need regarding future reservations please dont hesitate to contact me directly since it will be a pleasure to be of assistance.Best regards,

10/10 Excellent

Olga, HIALEAH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a very clean and confortable hotel, everyone was very nice .
Stayed 2 nights in Jul 2023
Response from Front Desk Manager on 7 Aug 2023
Dear Olga,Thank you for your review, we work relly hard to attend our guest and make them feel confortable. We hope to have you back soon.Best regards,

2/10 Terrible

Ritza

Disliked: Cleanliness, property conditions & facilities
Place was to expensive no good conditions was nasty very disappointed
Stayed 1 night in Aug 2023
Response from Front Desk Manager on 4 Aug 2023
Estimado Ritza,Muchas gracias por tomarse el tiempo en hacernos saber sobre su experiencia de hospedaje. Lamentamos cualquier inconveniente presentado y esperamos tener una oportunidad a futuro para poder atenderle de una mejor manera. Gracias por su retroalimentación.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in Tegucigalpa
Stayed 1 night in Jul 2023
Response from Front Desk Manager on 1 Aug 2023
Dear Jesus,Thank you for your review, we hope to have you back soon.best regards,

8/10 Good

Ricardo

Stayed 3 nights in Jul 2023
Response from Front desk Manager on 15 Aug 2023
Estimado Ricardo,Muchas gracias por su calificación, agradecemos la retroalimentación recibida por nuestros huéspedes con respecto a la experiencia de hospedaje. Esperamos tenerle muy pronto nuevamente con nosotros.Saludos,

6/10 Okay

Olimpia

Travelled with family
Disliked: Cleanliness
Tv didn’t work … housekeeping only made my bed for one day and I stayed 4 nights..I asked for a high floor and they put me on the third floor
Stayed 4 nights in Jul 2023
Response from Hotel Experience Champion on 27 Jul 2023
Estimas Srita Olimpia,Muchas gracias por su comentario, lamentamos los inconvenientes que surgieron en su estadía; nuestro objetivo siempre es ofrecer el mejor servicio a nuestros huéspedes y trabajaremos para cumplir con nuestra meta. Agradecemos la retroalimentación y comentaremos a los jefes de área encargados al respecto. Esperamos tenerle muy pronto nuevamente con nosotros muy pronto.Saludos,

4/10 Poor

PAOLA

Stayed 1 night in Jul 2023
Response from Front Desk Manager on 22 Jul 2023
Estimada Paola,Agradecemos su calificación y esperamos tener una nueva oportunidad a futuro de atenderle de una manera memorable.Saludos,