4/10 Poor
Debbie, Saint Johns
Travelled with partner
7 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms seem tired and worn. Could really use a freshening up. Limited amenities in the bathrooms. Rooms were dirty with many scuff marks on the walls. No coffee machine or coffee in the room. Only instant coffee and kettle. Mini fridge in the closet kept over heating so we had to keep the closet door open. Safety deposit batteries not checked so staff had to repair same in our first day. The staff at check in were rude and stand offish. The welcome drink was nice but we felt very rushed and unwelcome. We went to the roof bar one night and three times we asked for drink and snack menu from staff. No one ever did return to take our order. After 20 mins waiting we left as there was no service from any of the staff who were too busy on their phones. Hardly any other patrons on the roof bar but the staff couldn’t be bothered to serve us? Main plus for this tired hotel was the pool. Well maintained and good service at pool bar. For the money you spend here we expected much better service and quality and it sadly lacked all of it. Parking underground is limited and will cost 5euros per day but worth it if you can get one. Breakfast buffet was lovely but the coffee (espresso) etc is HORRID! Get better coffee please. Upon check out today not even a thank you or hoped you enjoyed your stay from the two men on the desk. Also a note, that as of Sept 2024 there is a major construction project happening right next door to this hotel & there is a lot is dust from same.Overall poor!
Debbie
Stayed 3 nights in Sep 2024