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Reviews of Luisita Central Park Hotel

3 out of 5
Luisita Central Park Hotel
Luisita Business Park, Hacienda Luisita, San Miguel, Tarlac

Reviews

6.6
Rating 10 - Excellent. 4 out of 34 reviews" "
Rating 8 - Good. 9 out of 34 reviews" "
Rating 6 - Okay. 13 out of 34 reviews" "
Rating 4 - Poor. 8 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Norhanah

Travelled with family
Disliked: Staff & service, property conditions & facilities
Receiving guest is okay but after office hour there’s only 1 guard in entire facility with so more than one building. Our AC was not working and couldn’t find the remote. When we found the guard he doesnt know what to do, so we have to figure it out our self and have to climb it to press it manually. There should be at least on call maintenance 24/7 for a luxurious hotel.
Stayed 1 night in Dec 2023
Response from Luisita Central Park Hotel Management on 19 Dec 2023
Thank you for taking the time to share your experience. We're sorry that your recent visit wasn't up to your expectations.We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. Please understand that we always strive to provide the best to our guests, but some circumstances are unpredictable and uncontrollable. We will take necessary actions to prevent the same issue from happening again.

8/10 Good

Rensie Chiara, Eugene

Stayed 1 night in Nov 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice get away, even in off season, friendly and attentive staff, very clean.
Stayed 1 night in Nov 2023
Response from LCPH MANAGEMENT on 16 Nov 2023
Hi, Dennis! Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and found our hotel to be a welcoming getaway. We are looking forward to your next visit!

8/10 Good

Marlyn

Travelled with family
Liked: Staff & service, amenities
Hallway carpet needs an updrade.
Stayed 2 nights in Aug 2023

8/10 Good

Vivian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was supposed to be a nice stay, but the moment we arrived we had some issues with the TV - it was unplugged, ( the lamp was also unplugged) - we could not put it in the socket, the housekeeping guy needed to get an extension cord. And then the AC ( most importantly) turned out it was not working well, it’s not cooling enough, we waited for several hours until we called the housekeeping ( again) he arranged for us the other room to sleep in for the night. Such an inconvenience. I hope you guys can sort this out before assigning rooms for the guests. The room though was big.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Rooms are a bit old but they're still kept clean. The pool was quite good and well maintained. Was just looking for an outdoors place to hangout but I think they were doing renovations on their other pool and garden area.
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
that they ample parking space, place looks neat. I understand that it is an old property but it lacks electrical plugs and the fridge has insects like cockroaches.
Stayed 1 night in Aug 2019
Response from Celphs on 6 Sept 2019
Dear Sir/Ma'am, Thank you for taking your time for the review. Your comments are very much valued.Our commitment to investing in our property will continue with renovations to our hotel rooms. We appreciate your comments regarding our parking space and we apologize for the experience that you have encountered. I will assure you that i will be looking into each point. Thank you for staying with us, and we look forward to another chance to serve you. Best regards Celpha Torres Marketing and Events Manager

6/10 Okay

mark

Liked: Staff & service
Disliked: Cleanliness
Overall not a bad stay.... Food wS tasty and good quality. This hotel has beautiful gardens but lacks maintenance and good housekeeping. There was often a bad smell in the drains that had to be attended to but worst was the cockroaches and lack of detailed cleaning. Housekeeping needs some serious training in cleaning detail and coming out of the hospitality industry it was very noticeable the lack of effort put into room cleaning. Would stay again for a short visit at a push but not a long stay.
Stayed 8 nights in Aug 2019

4/10 Poor

Verified traveller

Stayed 8 nights in Aug 2019

6/10 Okay

Patricia

Disliked: Cleanliness, property conditions & facilities, room comfort
Sounded good but disappointed
Sounded good on paper but was disappointing in reality. No wifi in rooms, only in lobby. Food very limited and not well prepared. Pool rather dirty. Rooms in very poor condition, not maintained at all. Really does not deserve 3 stars
Stayed 1 night in Jun 2019

10/10 Excellent

GeneS., Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities
No comment at this time. Overall I’m satisfied with my stay.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at the hotel. The staffs were very accommodating and friendly.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
worst stay in a hotel
the room itself is old but clean worst bathroom live adult cockroach which i killed and left in lavatory sink (i can send you picture if you want) shower area theres a lot of black molds around the corner, toilet bowl theres stains i dont know if cause of age or not cleaning
Stayed 1 night in May 2018

4/10 Poor

Jen

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Recommend you stay elsewhere but come here to eat!
The area right where the hotel is located is not well kept, overgrown weeds and neglected landscaping are all you see as you drive up to the hotel. The property clearly needs maintenance, and updates. While the staff was extremely friendly, unfortunately I would not recommend staying here. AC is from various AC units, a large plug-in unit in the restaurant only when they turn it on, and wall units in each of the rooms. Hallways are not air conditioned. They did do a great job of breaking up their wifi into separate groups based on room #. Signal was not that bad. The glass shower wall was covered in soap buildup, and we did not get hot showers in our room. There were little red ants found in our room, and even in our bed. There is an odor in the hotel, and it seems to be due to the carpet that clearly needs to be replaced at this point. The highlight of the property is the cook in their restaurant - every meal we had was delicious! I would come just to eat at the restaurant, it's that good. But I would recommend trying another hotel down the street which is part of a large, America-based company, instead of this hotel.
Stayed 2 nights in Feb 2018

6/10 Okay

Henry , Philippines

Liked: Staff & service, room comfort
Good location near sctex
Very old hotel. Feels nostalgic like the 1980s. The bed is very comfortable. Staffs are friendly.
Stayed 1 night in Mar 2018
Response from Nivea on 6 Apr 2018
Dear Henry: Thank you for choosing our hotel for your accommodation and for appreciating our service. Hotel is now undergoing a full refurbishment and all the issues are being resolved. We are looking forward to welcoming you again in the near future. Thanks for your understanding Nivea Lumibao Hotel General Manager

6/10 Okay

Greg, Washington State, USA

Disliked: Staff & service
Nice hotel but needs some updating.
This wasn't our first time staying at Central Park. This year we stayed for 6 days. Overall we liked the hotel and its location. The hotel needs some updating though. They need to retrain their front desk staff to be friendlier and more helpful. Also the pool could use some tlc.

4/10 Poor

Kenneth Dallas, Brunwick, GA

Liked: Cleanliness, staff & service, room comfort
They put me in a room without hot water...and did not come fix it or change my room, for 15 days! The linen is a bit stained. There were ants in the bathroom, and a mouse would come into the bathroom every now and then from a open panel under the sink. Buuuuut the pool is nice, the food is great, and the garden is lovely.(and will be better when the fountain is running) The fish pond is lovely as well. They have a small, but affective, gym. The attendants were nice...smiles and nice attitudes.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Ok
Water pressure not good and wifi was sporadic. I expected more for the price

6/10 Okay

Verified traveller

Disliked: Staff & service

4/10 Poor

TX, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only choice
This is really the only half descent hotel in town but falls really short. I think the best part of the hotel is the garden in the back. We stayed for 3 days which is the max I would recommend. They only provided 1 roll of toiled paper, comforters were not washed, towels were very old with some having holes, hotel decor is very old and I thought the refrigerator was broken but it turns out they unplug it unless you use it. I needed to write something down and they had no paper or pen in the room. I went down to get a pen from the front desk and totally forgot about the pen. Later when I called the front desk, the lady asked me to please bring her pen back. And as I was walking down the stairs she made sure to remind me again. I think it was the only pen in the whole country. Also they charge for everything. If you have company and invite them to swim you have to pay for each person. It really was not that much for US standard but really? If there were a better options I would go there but this is a small town and choices are limited unless you stay outside of town. It is actually considered a fancy hotel by the locals. Next time I am going to stay outside of the city and just rental a car.

6/10 Okay

Abigail

Liked: Cleanliness

6/10 Okay

Verified traveller

Liked: Staff & service
Good choice in Luisita, but room for improvement
Hotel staff were extremely friendly, from the front desk to the restaurant to the shuttle drivers. Room was a little dirty, including slightly stained bedding, and several mosquitos inside the room. Big improvement could be made with some brighter lights in the room, as it is very dark and musty feeling in the evening. Overall I would stay here again, because of the friendly staff and nice hospitality. Thank you!

8/10 Good

Stephen, Seattle WA

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel grounds are very nice, two swimming pools, gym and well maintained. The rooms are comfortable but could use a little more maintainence, had issues with lighting and a running toilet.

10/10 Excellent

KIM

Stayed 1 night in Mar 2023
Response from Nivea on 29 Mar 2023
Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again on your next stay!

8/10 Good

YUNG-TAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveller

Business traveller, Travelled with family
庭と閑静中澤雰囲気が好感持てる
環境良し。静かで庭がリフレッシュできる。ただし建物が古く清潔感に欠ける。
Stayed 1 night in Dec 2019

6/10 Okay

Hyuphee

Business traveller
Disliked: Cleanliness, property conditions & facilities
숙소 세면기의 물이 안빠져 욕조에서 세수했어요 같이간 일행은 방에 온수가 나오지않아 찬물에 샤워했네요 아침식사는 겨우 먹을정도로 빈약함 풀장도 물에 불순물이 있어 못들어감
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Good old days, but now it's not.
Hotel's facilities are old, and transportation from and to the hotel was not convenient. Transportation is available from hotel, but it was not available easily. Probably old days were good at this hotel, but right now I cannot say it's still that way.
Stayed 3 nights in Dec 2019

4/10 Poor

Arild

Liked: Staff & service
Disliked: Property conditions & facilities
Run down hotel
A rundown hotel that once must have been very nice. Simple breakfast but ok taste, no brewed coffee. Pool area is not well maintained and there are evidence of algae Location is a bit out of the main areas of Tarlac. The place is okay for a few days but nothing to shout hooray for..
Stayed 5 nights in Dec 2018

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luista centralpark hotel
wifi can not be connected. But it is always a lie that employees have already fixed it. smell in the room. It is the worst hotel.