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"Great stay"

"Courteous and warm welcome. Clean room as always "

"We arrived at 1.50pm. The hotel seemed empty but we were told we could not check in until 2pm. We went and sat in our car until 2pm after no early check in was offered. The man on reception, he felt like he was our boss and offered a poor service. The room was warm and the bed not comfortable. We had a drink at the bar and the same member of staff served us but it appeared as if it was an inconvience to serve us. No one else was around, it was not as if he was busy dealing with other people. Not a pleasant stay"

"We checked in at 0030 so reception was closed which was expected. The message from the hotel gave me a code to use to gain entry. At the hotel I was faced with a check in computer asking for my name and reservation number . After 20 minutes I could not find a reservation number it would accept We used the intercom to speak to someone and got the reservation number. Using this we ‘eventually ‘ got the door to open after about 5 attempts. The code sent by the hotel was infact the reservation number . A simple change in language could have assisted here . Without my message to the hotel prior to travelling this code would not have been sent or available - so despite not knowing this code was the reservation number - how are you supposed to find that out if you don’t know you need it till 0030 when you are tired and trying to check in. It was a poor check in process which even asked for around 2€ in payment and if we wanted breakfast etc . Can you imagine at 0030 if I want this - we just wanted to get to bed not be questioned A very poor system "

"This place is truly extraordinary. A MUST!!!"

"Lovely modern comfortable hotel in the centre of Béthune, my only criticism would be the automatic light by the toilet door that goes on in the night is quite annoying. "

"Room was small and tired, missing many basic features. Average cleanliness. Had numerous issues with both cold and hot water. Restaurant is expensive. Location is outstanding however. "

"Propre, lumineux et personnel très gentil!"

"No nearby restaurants, but friendly welcome and good breakfast "