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"Friendly and helpful staff. Room was clean and pleasant, and beds were comfortable. Great for a one night stay, slept very well. The free meal provided was delicious too."

"Amazing hospitality, comfort and cleanliness. Beautiful stay. Food and snacks provided. 10/10 highly recommend!"

"Great Service, delicious food, I enjoy the stay very much."

"This was a jumping off point for us as we visited Nikko National Forest. The property was clean and the staff very helpful. Would stay here again."

"The staff was friendly and very helpful"

"清潔な客室でとても快適に過ごせました。屋外ドックランは、ウッドチップ敷きで足が汚れにくく、楽しく走っていました◎玄関の足拭きタオルやうんちBOX等の備品も充実しており、飼い主目線の配慮が有り難かったです(^^)温泉や室内ドックランの利用時間が長く自分たちのペースで過ごせました。駐車場から茶臼岳や朝日岳?も見えて景色もいいです。車で10分弱の展望台から見た朝日もとても綺麗で清々しい気持ちになれました。"

"It's very cheep also dinner was fine."

"It was easy to find and the entire stay was effortless."

"とても綺麗でした。"

"We've spent Christmas holidays 🎄 eve with my family we've stayed for 2 nights and 3 days, we are so happy to stay in Rakuten Villa, we wish to stay again next vacation. "

"良かった点 ・食事(野菜)おいしい ・各所清潔 ・子供向け対応多い(喜ぶ) ・スタッフ親切 ・アメニティ品揃え多 ？？？な点 ・客室(トイレ)の音漏れ(遮音壁無い？) ・受付渋滞"

"The Staff were very friendly. But the room smelled like cigarettes I had to open the window when I first arrived to air out the room. "

"We had a really nice stay at this hotel. The food was excellent. Chef Oohira is very skilled-the food was surprisingly delicious and the presentation was beautiful. Really high quality ingredients. Also, the rooms were clean as they had just opened a few months ago (Oct 2018). Further, their shuttle service was a bit inconvenient since they only offer 2 times per day to the station but other than that it was an overall great stay here!"

"Nice and clean hotel. Great breakfast service. Offers regular shuttle service to nearby company campus. Perfect for business trips. One can relax in the public hot tub too!"

"Excellent Serene child friendly "

"とても感じの良いホテルでお料理も地元食材でお料理しており美味しくいただきました。"

"Spacious, bright, well designed room equipped with premium amenities. I stayed with my husband and my 2 years old and we all enjoyed our stay. Especially their activities for kids are amazing . It was memorable trip and will definitely come back "

"The room was clean and comfortable. The buffet was delicious."

"部屋とても綺麗でした。設備も良く、フロントの対応がとても解りやすく親切でありがたかったです。"

"Easy to park. Clean room. Looks small from outside but it’s actually spacious in the inside. The best part is the affordable price. Hotel R9 is the best!"