2 outdoor pools, open 8:00 AM to 8:00 PM, pool loungers
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Reviews of RIHGA Royal Laguna Guam Resort

4.5 out of 5
RIHGA Royal Laguna Guam Resort
470 Farenholt Ave, Tamuning

Reviews

8.4

Very good

Rating 10 - Excellent. 142 out of 286 reviews" "
Rating 8 - Good. 78 out of 286 reviews" "
Rating 6 - Okay. 40 out of 286 reviews" "
Rating 4 - Poor. 16 out of 286 reviews" "
Rating 2 - Terrible. 10 out of 286 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jeanne

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff
Stayed 1 night in Apr 2024
Response from sales and marketing department on 30 Apr 2024
Dear Valued GuestWe appreciate you taking the time to write this review.All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and look forward to welcoming you back to RIGHA Royal Laguna Guam Resort. Thank you.

10/10 Excellent

Marquisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from sales and marketing department on 30 Apr 2024
Dear Valued Guest,Thank you for spending your precious time with us.We will continue to strive to provide the best service in the future.Thank you once again for your stay and look forward to welcoming you back to RIGHA Royal Laguna Guam Resort. Thank you.

10/10 Excellent

Cam

Stayed 1 night in Apr 2024
Response from sales and marketing department on 30 Apr 2024
Dear Valued Guest,Thank you for spending your precious time with us.We will continue to strive to provide the best service in the future.Thank you once again for your stay and look forward to welcoming you back to RIGHA Royal Laguna Guam Resort. Thank you.

8/10 Good

Heinrichson

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Perhaps add more recreational activity areas on premises. Have more visible security guards....
Stayed 2 nights in Apr 2024
Response from K on 23 Apr 2024
Dear Valued Guest, We appreciate you taking the time to write this review. We are very sorry to hear that your stay did not meet your expectations.We will address the issue to the relevant department and ensure that it is resolved.We will consistently endeavor to deliver an enhanced level of service to guest.Once again, we apologies for the dissatisfaction you experienced during your visit.

4/10 Poor

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities
I paid full price for my hot tub not working and they couldn't give me discounts because i made onlin reservations very disappointed room still had still had party favors in the room and balloons
Stayed 3 nights in Mar 2024
Response from K on 23 Apr 2024
Dear Valued Guest, We appreciate you taking the time to write this review. We are very sorry to hear that your stay did not meet your expectations.We will address the issue to the relevant department and ensure that it is resolved.We will consistently endeavor to deliver an enhanced level of service to guest.Once again, we apologies for the dissatisfaction you experienced during your visit.

6/10 Okay

HENRY, MANDALUYONG

Travelled with family
Liked: Staff & service
The hotel is okay. Should have been upgraded some when new owners took over. The surroundings is dirty and unapealing. Staffing is minimum. No bell boy or anyone out front when you drive up. Very boring atmosphere at entrance. We enjoyed the buffet and bake shop. Could be 5 stars if upgraded.
Stayed 3 nights in Mar 2024
Response from K on 2 Apr 2024
Dear Valued Guest, We appreciate you taking the time to write this review. We are very sorry to hear that your stay did not meet your expectations.We will address the issue to the relevant department and ensure that it is resolved.Upon your next visit, we will endeavor to provide an even more enhanced level of service.Once again, we apologies for the dissatisfaction you experienced during your visit, and we eagerly anticipate the opportunity to welcome you back to RIGHA Royal Laguna Guam Resort. Thank you.

6/10 Okay

DEBRAKA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I decided to book a staycation overnight because of its facilities. I am a local and prefer to book weekend getaways at places that aren’t too busy/packed and open to the public. The facilities looked updated and modern on websites so I decided to give it a try and it was a complete scam. My instinct was right, the food, rooms, service, and facilities are less and mediocre. Save your money for a hotel by the beach in tumon. I am a platinum member on expedia and this is my first review ever.
Response from K on 2 Apr 2024
Dear Valued Guest, We appreciate you taking the time to write this review. We are very sorry to hear that your stay did not meet your expectations.We will address the issue to the relevant department and ensure that it is resolved.We will consistently endeavor to deliver an enhanced level of service to guest.Once again, we apologies for the dissatisfaction you experienced during your visit.

10/10 Excellent

Codyanne

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from sales and marketing department on 16 Apr 2024
Dear Valued GuestWe appreciate you taking the time to write this review.All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and look forward to welcoming you back to RIGHA Royal Laguna Guam Resort. Thank you.

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from sales and marketing department on 30 Apr 2024
Dear Valued Guest,Thank you for spending your precious time with us.We will continue to strive to provide the best service in the future.Thank you once again for your stay and look forward to welcoming you back to RIGHA Royal Laguna Guam Resort. Thank you.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that every room has an ocean view. The hotel is away from the crowded tourist areas which makes it feel more exclusive and private. Love the bidet in the bathroom. The gorgeous views are breathtaking. I especially enjoyed the decks by the pool area that overlook the ocean and are literally steps away from the water.
Stayed 3 nights in Mar 2024
Response from sales and marketing department on 19 Mar 2024
Dear Valued GuestWe appreciate you taking the time to write this review.All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and look forward to welcoming you back to RIGHA Royal Laguna Guam Resort. Thank you.

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service
All staff were amazing! We absolutely felt the warm and welcoming Hafa Adai spirit during our stay. It is an older hotel however there are renovated rooms I would suggest to book. The bakery offers fresh baked goods and coffee. There are several restaurants on the property but only had lunch at La Cascada. It was fine for what it was but Guam offers amazing food selections all around the island. The views of the ocean from our balcony were breathtaking and will be returning again in the future.
Stayed 6 nights in Feb 2024
Response from Sales and Marketing Department on 14 Mar 2024
Dear Valued GuestWe appreciate you taking the time to write this review.All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and look forward to welcoming you back to RIGHA Royal Laguna Guam Resort. Thank you.

10/10 Excellent

Aron

Liked: Cleanliness, staff & service, property conditions & facilities
Alll around loved every bit
Stayed 2 nights in Feb 2024
Response from sales and marketing department on 15 Mar 2024
Dear Valued GuestWe appreciate you taking the time to write this review.All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and look forward to welcoming you back to RIGHA Royal Laguna Guam Resort. Thank you.

8/10 Good

Colleen

Good place
Stayed 2 nights in Feb 2024
Response from sales and marketing department on 15 Mar 2024
Dear Valued Guest,Thank you for spending your precious time with us.We will continue to strive to provide the best service in the future.Thank you once again for your stay and look forward to welcoming you back to RIGHA Royal Laguna Guam Resort. Thank you.

10/10 Excellent

SEOK CHAE

Stayed 5 nights in Feb 2024

10/10 Excellent

Jasmine

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Jan 2024
Response from Sales and Marketing Department on 14 Mar 2024
Dear Valued GuestWe appreciate you taking the time to write this review.All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and look forward to welcoming you back to RIGHA Royal Laguna Guam Resort. Thank you.

10/10 Excellent

Latoriya

Stayed 1 night in Feb 2024
Response from sales and marketing department on 16 Apr 2024
Dear Valued Guest,Thank you for spending your precious time with us.We will continue to strive to provide the best service in the future.Thank you once again for your stay and look forward to welcoming you back to RIGHA Royal Laguna Guam Resort. Thank you.

4/10 Poor

ji soo yeon

Stayed 1 night in Jan 2024

10/10 Excellent

jeong c

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Eric

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is dated. No improvements made from taking over the Sheraton. Also its location isn't the best.
Stayed 9 nights in Jan 2024

10/10 Excellent

Nikko

Stayed 2 nights in Jan 2024
Response from sales and marketing department on 16 Apr 2024
Dear Valued GuestWe appreciate you taking the time to write this review.All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and look forward to welcoming you back to RIGHA Royal Laguna Guam Resort. Thank you.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RIHGA ROYAL LAGUNA RESORT GUAM
Amazing experience the staff was friendly and the rooms were clean. The hostess at the club room for breakfast was really friendly and helpful. Guaranteed to book another stay there again
Stayed 2 nights in Jan 2024
Response from sales and marketing department on 15 Mar 2024
Dear Valued GuestWe appreciate you taking the time to write this review.All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and look forward to welcoming you back to RIGHA Royal Laguna Guam Resort.Thank you.

8/10 Good

Janelle

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Alan

Will stay again. The pool and views are worth it
Response from Sales and Marketing Department on 14 Mar 2024
Dear Valued Guest,Thank you for spending your precious time with us.We will continue to strive to provide the best service in the future.Thank you once again for your stay and look forward to welcoming you back to RIGHA Royal Laguna Guam Resort. Thank you.

8/10 Good

Patricia

Stayed 1 night in Dec 2023

4/10 Poor

Jonathan

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disappointed Overall
Everything was closed most of the day. The restaurants food quality was very poor. Not a place if you want to stay and relax. My room was very good, and clean, but other than that I was not impressed with this hotel in any facet.
Stayed 9 nights in Dec 2023

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight
Quick one night stay. Hotel is older, but perfectly fine.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing view.
Stayed 4 nights in Dec 2023

10/10 Excellent

joelisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful. Quiet. Spacious. Kind. Enjoyed my stay!
Stayed 2 nights in Dec 2023

2/10 Terrible

Glenn

Business traveller
Disliked: Amenities
The house keeper stole my belongings. The hallway to the rooms stink. The outside surrounding is not clean and presentable. I will never stay there again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Heather Pauline

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2023

10/10 Excellent

TOSHIHARU

Stayed 4 nights in Dec 2023

6/10 Okay

lizza

Travelled with family
Could be better
Hotel was a bit run down. I didn’t feel relaxed. The shower kept expelling water onto the floor inside bathrooms out to hallway. I requested for additional towels to wipe it down and was told by front desk, per manager… I was only allowed the 2 in my room.
Stayed 1 night in Dec 2023

10/10 Excellent

Kristopher, Hagatna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best reasonably priced hotels in Guam.
Even well known brand hotels in Guam tend to be a bit run down. This hotel is no exception. However, the service was great and all the staff were friendly and helpful. Visiting on business it was handy to have a desk in the room but it needed a light and a desk chair.
Stayed 4 nights in Nov 2023

4/10 Poor

Ambroisse

Stayed 3 nights in Nov 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

YANGSUN

Stayed 2 nights in Nov 2023

10/10 Excellent

Nia lee nededog

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Julie Ann

Travelled with family
Liked: Staff & service, amenities
Love the outdoor spa.
Stayed 1 night in Nov 2023

10/10 Excellent

VIDYA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 14 nights in Oct 2023

8/10 Good

Gerald

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sales and Marketing Department on 23 Oct 2023
Dear Valued Guest,Thank you for spending your precious time with us.We will continue to strive to provide the best service in the future. Thank You.

8/10 Good

Aly

Stayed 1 night in Sep 2023
Response from Sales and Marketing Department on 23 Oct 2023
Dear Valued GuestThank you for spending your precious time with us.We will consistently endeavor to deliver an enhanced level of service to guest. Thank you.

8/10 Good

Lourdes

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful friendly staff easy to find parking.
Stayed 6 nights in Sep 2023
Response from Sales and Marketing Department on 18 Oct 2023
Dear Valued Guest,We appreciate you taking the time to write this review.All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your stay and look forward to welcoming you back to RIGHA Royal Laguna Guam Resort.Thank you.

8/10 Good

Arwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

MINJUNG

Stayed 6 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

YONG HUN

Stayed 3 nights in Aug 2023

6/10 Okay

Kentaro, Fairlawn

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
The front desk accepted a reservation of dinner in a restaurant in the hotel but it was closed.. unbelievable. Family pool was under renovation and fountains in front of the restaurant was also empty of water. Price was reasonable considering the conditions though.
Stayed 1 night in Sep 2023
Response from Sales and Marketing Department on 18 Oct 2023
Dear Valued Guest,We are very sorry to hear that your stay did not meet your expectations.We will address the issue to the relevant department and ensure that it is resolved.We will consistently endeavor to deliver an enhanced level of service to guest.Once again, we apologies for the dissatisfaction you experienced during your visit.Thank you.

8/10 Good

Wooseok

Stayed 3 nights in Aug 2023