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Reviews of Hilton Garden Inn Tampa/Riverview/Brandon

3 out of 5
Hilton Garden Inn Tampa/Riverview/Brandon
4328 Garden Vista Drive, Riverview, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1001 reviews" "
Rating 8 - Good. 279 out of 1001 reviews" "
Rating 6 - Okay. 70 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Management on 20 May 2024
Thank you for taking the time to leave feedback about your recent stay with us. We value all our guest feedback and see it as an opportunity to improve our guest experience! It is always our sincere hope that all of guests have an exceptional stay. Thank you and have a great day!

4/10 Poor

Greg

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Management on 14 May 2024
Thank you for staying with us and reviewing our property. Without the help from guests like you we could not improve our overall guest service.

8/10 Good

ISABEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 11 May 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

10/10 Excellent

Ashley, Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and rooms Convenient location and ample parking
Stayed 1 night in May 2024
Response from Management on 9 May 2024
Thank you so much for taking the time to review our property. We were happy to see that you enjoyed your stay, our staff and our property. We all love what we do, and it makes it even more rewarding when we hear that we are doing it right! Have a great day!

10/10 Excellent

Da

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There're many places to eat around the hotel, which is very great. There's also a walkable supermarket.
Stayed 2 nights in Apr 2024
Response from Management on 7 May 2024
Thank you so much for taking the time to review our property. We were happy to see that you enjoyed your stay, our staff and our property. We all love what we do, and it makes it even more rewarding when we hear that we are doing it right! Have a great day!

8/10 Good

Da

Liked: Staff & service, amenities
My room's AC cannot be turned off, which is a little bit cold. Other services are great! In the room there is a microwave which is very useful!
Stayed 2 nights in Apr 2024
Response from Management on 7 May 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, great service , and beautiful property.
Stayed 2 nights in Mar 2024
Response from Management on 1 May 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Thank you and have a great day!

6/10 Okay

Monique

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
There was what appeared to be a blood stain on the inside of the shower curtain which honestly freaked me out...besides that room was clean amd comfortable
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Nice staff. Nice and clean
Stayed 2 nights in Apr 2024
Response from Management on 26 Apr 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

10/10 Excellent

dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tacanya at the front desk on the morning of check out was bright, bubbly and the most friendly and engaging of the front desk staff. Wahiba who took our breakfast order and waited on us was very attentive and a pleasure. My eggs over easy were a bit runny. She replaced them immediately and revised the check. Both women were outstanding representatives for the Hilton brand and should be recognized for their efforts.
Stayed 1 night in Apr 2024
Response from Management on 26 Apr 2024
Thank you so much for taking the time to review our property. We were happy to see that you enjoyed your stay, our staff and our property. We all love what we do, and it makes it even more rewarding when we hear that we are doing it right! Have a great day!

2/10 Terrible

Brett

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 26 Apr 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

8/10 Good

Sandra, Scarborough

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Apr 2024
Response from Management on 21 Apr 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

6/10 Okay

Robert

Stayed 1 night in Apr 2024
Response from Management on 11 May 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

10/10 Excellent

Madison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frankie was an excellent place to eat. Did wait for breakfast for bacon once and was told it was cooking but it never came.
Stayed 4 nights in Apr 2024
Response from Management on 19 Apr 2024
Thank you for staying with us. It seems you had a great stay! Without the help from guests like you we could not improve our overall guest service. Thank you again and have a great day!

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Ev charging was great. First room had issues with the key card, the battery in the reader looked to be dying but was reassigned and room was great.
Stayed 5 nights in Apr 2024
Response from Management on 19 Apr 2024
Thank you for staying with us. It seems you had a great stay! Without the help from guests like you we could not improve our overall guest service. Thank you again and have a great day!

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Lady at checkin not very friendly but everyone else was
Stayed 4 nights in Apr 2024
Response from Steeven on 17 Apr 2024
Good evening, I'm glad you had a wonderful stay and thank you for choosing us we hope to see you soon thank you.

8/10 Good

Anne Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Management on 19 Apr 2024
Thank you for staying with us. It seems you had a great stay! Without the help from guests like you we could not improve our overall guest service. Thank you again and have a great day!

10/10 Excellent

Victor

Liked: Amenities
Good location from I-4, I-75. Very clean and friendly
Stayed 1 night in Apr 2024
Response from Management on 14 Apr 2024
Thank you so much for taking the time to review our property. We were happy to see that you enjoyed your stay, our staff and our property. We all love what we do, and it makes it even more rewarding when we hear that we are doing it right! Have a great day!

2/10 Terrible

Kathleen

Stayed 1 night in Apr 2024
Response from Management on 7 May 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

10/10 Excellent

Cornel, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Management on 9 Apr 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

10/10 Excellent

Nanyelin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be staying here again. It was very clean and the staff was very nice
Stayed 1 night in Apr 2024
Response from Management on 8 Apr 2024
Thank you so much for taking the time to review our property. We were happy to see that you enjoyed your stay, our staff and our property. We all love what we do, and it makes it even more rewarding when we hear that we are doing it right! Have a great day!

8/10 Good

Lyndsei

Stayed 1 night in Apr 2024
Response from Management on 27 Apr 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

10/10 Excellent

Makaiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything it was very nice
Stayed 2 nights in Jan 2024
Response from Management on 27 Mar 2024
Thank you so much for taking the time to review our property. We were happy to see that you enjoyed your stay, our staff and our property. We all love what we do, and it makes it even more rewarding when we hear that we are doing it right! Have a great day!

10/10 Excellent

Christian, Homestead

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to all the reception staff, they were very nice and helpful.
Stayed 1 night in Mar 2024
Response from Management on 25 Mar 2024
Thank you so much for taking the time to review our property. We were happy to see that you enjoyed your stay, our staff and our property. We all love what we do, and it makes it even more rewarding when we hear that we are doing it right! Have a great day!

10/10 Excellent

Edith, Port Charlotte

Travelled with group
Liked: Amenities
All was great
Stayed 1 night in Mar 2024
Response from Management on 25 Mar 2024
Thank you so much for taking the time to review our property. We were happy to see that you enjoyed your stay, our staff and our property. We all love what we do, and it makes it even more rewarding when we hear that we are doing it right! Have a great day!

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 2 nights in Mar 2024
Response from Management on 30 Mar 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 25 Mar 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just came back from a four night stay at this hotel and it was a wonderful experience. My room and bathroom were very clean. I eat breakfast everyday and dinner twice and the staff was very friendly, attentive and helpful. The food was good and exactly what I asked for. Every time I walked by the front desk, they called out a greeting and wished me a good day or night. I will definitely come and stay here the next time I’m in town.
Stayed 4 nights in Mar 2024
Response from Management on 19 Mar 2024
Thank you so much for taking the time to review our property. We were happy to see that you enjoyed your stay, our staff and our property. We all love what we do, and it makes it even more rewarding when we hear that we are doing it right! Have a great day!

2/10 Terrible

patrick

Stayed 1 night in Mar 2024
Response from Management on 17 Mar 2024
Thank you for staying with us and sharing your experience. we apologize for your experience. We would appreciate if we could get more information about your stay. Without the help from guests like you we could not improve our overall guest service. Have a great day!

2/10 Terrible

Andrew

Stayed 2 nights in Mar 2024
Response from Management on 4 Apr 2024
Thank you for staying with us and reviewing our property. Without the help from guests like you we could not improve our overall guest service.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Management on 31 Mar 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
It wad nice
Stayed 1 night in Mar 2024
Response from Management on 12 Mar 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

8/10 Good

TASHIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Feb 2024
Response from Management on 8 Mar 2024
Thank you so much for taking the time to review our property. We were happy to see that you enjoyed your stay, our staff and our property. We all love what we do, and it makes it even more rewarding when we hear that we are doing it right! Have a great day!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 8 Mar 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

10/10 Excellent

Joey

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Management on 8 Mar 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

10/10 Excellent

randy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to bars & food, Corey’s cigar bar
Stayed 3 nights in Feb 2024
Response from Management on 15 Feb 2024
Thank you so much for taking the time to review our property. We were happy to see that you enjoyed your stay, our staff and our property. We all love what we do, and it makes it even more rewarding when we hear that we are doing it right! Have a great day!

4/10 Poor

Amanda

Travelled with partner
was not impressed
Stayed 1 night in Feb 2024
Response from Management on 15 Feb 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Property was nice and clean/employees very helpful and nice. I didn't like that I could hear people next to us. There was a gathering and I could hear the music in my room. My husband was brushing his teeth and black specks came out of the faucet
Stayed 3 nights in Feb 2024
Response from Management on 13 Feb 2024
I wanted to take a moment and personally apologize for your experience during your recent stay with us. I can completely understand how inconvenient and frustrating that can be, which is never acceptable for our guests. However, thank you for taking the time to respond to our survey. We value all of our guest’s feedback and see it as an opportunity to improve our guest experience! I will be sharing your comments with our entire team in an effort of continued training to ensure the best possible experience for our guests.

10/10 Excellent

robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on 11 Feb 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

10/10 Excellent

Syndee, southlake

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 3 nights in Feb 2024
Response from Management on 11 Feb 2024
Thank you so much for taking the time to review our property. We were happy to see that you enjoyed your stay, our staff and our property. We all love what we do, and it makes it even more rewarding when we hear that we are doing it right! Have a great day!

8/10 Good

roxanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk greeting was professional. Bar staff was courteous, pleasant, friendly and professional. I disliked and was Disappointed that there was no complimentary breakfast included. Usually all hotels I have stayed have complementary breakfast included.
Stayed 3 nights in Feb 2024
Response from Management on 6 Feb 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We value all our guest’s feedback and see it as an opportunity to improve our guest experience! It’s always our sincere hope that all of guests have an exceptional stay. Unfortunately, Hilton brand - Hilton Garden Inn hotels - do not offer complimentary breakfast to all guests and it has to be purchased or room has to be booked including breakfast to the room rate and we sincerely apologize that you felt disappointed. I will be sharing your comments with our entire team in an effort of continued training to ensure the best possible experience for our guests. Thank you again and have a great day!

10/10 Excellent

JIMMY, Oak Lawn

Stayed 1 night in Jan 2024
Response from Management on 25 Mar 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 3 Feb 2024
Thank you for taking the time to leave feedback about your recent stay with us. We value all our guest feedback and see it as an opportunity to improve our guest experience! It’s always our sincere hope that all of guests have an exceptional stay. Thank you and have a great day!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I thought the breakfast was very pricey.
Stayed 2 nights in Jan 2024
Response from Management on 3 Feb 2024
Thank you for taking the time to leave feedback about your recent stay with us. We value all our guest feedback and see it as an opportunity to improve our guest experience! It’s always our sincere hope that all of guests have an exceptional stay. Thank you and have a great day!

10/10 Excellent

Scott

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quite,clean with easy access
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
Thank you so much for taking the time to review our property. We were happy to see that you enjoyed your stay, our staff and our property. We all love what we do, and it makes it even more rewarding when we hear that we are doing it right! Have a great day!

8/10 Good

Nona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean - the two biggest needs of a traveler were well covered in our stay. A free breakfast would have been a good touch but there were food options nearby. We would stay here again.
Stayed 1 night in Jan 2024
Response from Management on 27 Jan 2024
Thank you so much for taking the time to review our property. We were happy to see that you enjoyed your stay, our staff and our property. We all love what we do, and it makes it even more rewarding when we hear that we are doing it right! Have a great weekend!

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 27 Jan 2024
Thank you so much for taking the time to review our property. We were happy to see that you enjoyed your stay, our staff and our property. We all love what we do, and it makes it even more rewarding when we hear that we are doing it right! Have a great weekend!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 20 Jan 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

8/10 Good

Vikki

Stayed 1 night in Jan 2024
Response from Management on 6 Feb 2024
Thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. Have a great day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This was my second time at this hotel. The first room I was in at my first visit was great. This last time, my only issue was the water pressure when showering. The water only runs normally if it is at very high heat. The renovations look amazing and I'm assuming they are working on getting to all rooms so it's understandable. The front desk staff are always so kind. I will definitely continue to stay here when in the area. Thank you.
Stayed 1 night in Jan 2024
Response from Management on 20 Jan 2024
Thank you so much for taking the time to review our property. We were happy to see that you enjoyed your stay, our staff and our property. We all love what we do, and it makes it even more rewarding when we hear that we are doing it right! Have a great day!