Swansea Heads Hotels, Newcastle

"Location is good, pool is good, room is good size. Hard to fault "

"Yes "

"Room was okay, hotel is definitely dated. Only "lux" thing about it is the location/beach views. Bathroom is poorly designed, towels dingy, very little water pressure in shower, almost no amenities, very limited room service, tight covered parking, parking level foyer reeked of urine. Did not use laundry service - found a laundromat close by instead. "

"All clean neat tidy and comfortable "

"Clean room, staff friendly and efficient, restaurant staff need a bit more training on pouring correct drinks and serving training, food not as good as it used to be."

"Narrow, steep stairs. Two lifts - no one to help us. We took the wrong one. Kitchen shown as comprehensive in the photo; but no frying pan or spatula. Second garage door closed too quickly whilst we were still reading instructions. "

"When we first arrived in our room, we couldn't even open the sliding door to see the pool area (glimpses of it) and the flyscreen was ripped. I went downstairs to Reception and let them know about the damaged doors. The lady was polite and put us into another room. However, the glass door was again in need of repair. We couldn't be bothered going back to reception. The spa was out of action as it was getting repaired. We were looking forward to using that amenity. Lastly, we couldn't get to sleep on the Saturday night due to all of the noise by a group of young adults screaming and carrying on. As we had to leave by 4am the next day for a long travel home, we really were struggling to find anything good with our stay. We had stayed there a few times before but this is the last time we are going back. "

"Would have been nice to have a set of sheets and blanket for the sofa bed, otherwise it was an enjoyable stay"

"What a treat. All the elegance and style of a big brand name with the friendliness and personality of a boutique hotel. Comfiest bed and pillows ever. Throughly recommend. "