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"Location is great for the snow festival"

"The staff were nice and the place was great. Since we were there for a vacation, it would have been nice to have a concierge service. No one there knew anything about how the northern lights industry worked. We had to figure out what to do completely by searching the internet. It was a pain. It would be easy to know all that and help guests negotiate it."

"The room was clean and comfortable and the staff were very friendly."

"This was an amazing hotel, we stayed in an igloo and it was magical. We were lucky to see the Northern Lights from our room, I will never forget falling asleep to such a magical nature moment!! The staff was incredible, really kind, friendly, and helpful. This was a fun experience and would definitely stay here again!! "

"Would help if reception staff were closer to the desk and not sat a distance away."

"Good location. Nice evening buffet (reasonable charge) "

"El hotel es hermoso, hay mucho arte en la edificación nueva, la que se crea sólo la para la temporada. Igualmente las habitaciones 360 son hermosas y bien trabajadas, algunas tienen cuarto caliente contiguo, lo que es ideal si uno espera comodidad al pasar una noche de hielo (pero que las 360 no son auténticas). Nosotros optamos por la habitación de hielo de temporada, ya que consideramos que es mas auténtico, no sentimos frío, sólo al entrar y salir, te dan una bolsa de dormir que si eres claustrofóbico puede resultarte incómoda. Deberían poner mas vestidores considerando que no tienes el uso de la habitación para cambiarte, sólo hay uno! igualmente deberían ofrecer cuartos de baño con lavatorio para los que nos quedamos en las habitaciones de hielo, vi que las habitaciones 360 si lo tienen, debería ser lo mismo para las habitaciones de hielo"

"Absolutely stunning, everything about is amazing. The works are incredible kind and helpful, rooms confortable and delicious food. 10/10 the place is a peace of heaven."

"Cost cabin and great location. Both the kitchen and showers smelled like sewage or mold. Could be temporary and everything else was great. "