Suzaka Holidays from NZ$2,151

Our room did not have any hot water.

Reception staff were friendly and attentive. Location is OK. Beds were very soft and pillows quite old compared to other hotels we stayed at in Japan. We found the apartment clearly wasn’t vacuumed well with hairs in the bathroom and down the side of the bed.

This place provided way more than I ever expected to receive from a hotel. From the moment we arrived the strive for 5 star service was evident. And they achieved it during our entire stay. The staff was always more than accommodating. The onsite dining options were some of the best meals we had in Japan. The garden was stunning and full of history. It was an amazing experience overall. Our sincerest thanks to the entire staff of this establishment, and a special thanks to Murakami San for his consistent personal efforts and time spent with us. This was a very special trip. We will certainly stay here again when we return.

Asuka was amazing help with her recommendations and kind attitude, all other staff was amazing as well

The hotel itself is beautiful and the service of the staff was superb. Clean and spacious room (which is rare for Tokyo), the layout and furnishings was amazing. They even have a spa/bathhouse within the hotel that is free for guests. The train station is very close to the hotel, but otherwise there isn't much around the hotel in walkable distance. They do have a family mart within the hotel for convenience though which we highly appreciated.