Apartments in Surmowka

"The hotel is ok. I don’t understand the four star rating. Rooms and bathrooms are small, equipment is very average. The spa needs to be reserved in advance so if you stay for two nights you will not be able to use it. That was my case. "

"Super miejsce, świetna lokalizacja, bardzo dobry serwis, szczególne dzięki dla pana Dariusza. Jedna gwiazdka mniej za dwa problemy. Wi-Fi przez pierwsze dwa dni był praktycznie niedostępny. Drugi problem to parking, żeby wjechać trzeba zadzwonić pod specjalny numer. Niestety numer nie łączy jak się dzwoni nie z polskiego numeru telefonu, więc praktycznie dla osoby tylko z zagranicznym numerem wjazd na parking jest albo niemożliwy albo bardzo trudny."

"Overall a decent hotel stay . We had a great evening meal with good service and good breakfast. All was good until we checked out ! Again slow service at reception. There were 2 of us on 2 motorbikes and we had parked out of the way of car parking spaces to allow those with cars to use them … we had managed to park in an area where no car could park . I had requested a space when booking our stay and the literature accompanying the hotel detailed that parking was free if a prior request was made . So given that we didn’t take up a car parking space and I requested a space ….. the male receptionist insisted we paid to park despite my objections. He successfully managed to ensure we left with a bad experience from this hotel by this ridiculous action of insisting we paid to park ….. some training in customer service and decision making required. Would not recommend this hotel as a result "

"Great place, great service szczególnie pani Iwona i pani Beata z Spa. Śniadanie królewskie, wybór niesamowity! "

"This property was very quiet. The room was large and clean and the bathroom was spotless. It was easy to park. If you are visiting the nearby parkrun it is literally opposite that."

"We had a great stay at Hotel Zamek Ryn - it is a huge castle and an impressive place to stay. There are two spa areas/pools - both were great."

"Very nice hotel. Great service and food. I will recommend this hotel to anyone who wants to visit beautiful Mikolajki."