Sunset Heights Hotels, Orem

"Super minimalistic. I have never stayed at an “extended stay” place before with NOTHING in the drawers or cupboards of the kitchen. They have 2 burners but no dishes, pans, or kitchen towels. Only 2 bath towels and one washcloth in the bathroom. No hand towels. No Kleenex or even an extra roll of toilet paper. No grab bars on the shower even low for kids to use the tub. No iron or ironing board and no hair dryer. Called the dean for one and they said it was “rented out” and not back yet. 1 hair dryer for the entire hotel? Never staying there again. 1 bright spot is that it is clean because it is new. "

"Friendly and helpful staff. You feel at home walking in and they didn't seem bothered to help out at all. Very clean. Great breakfast. We will definitley stay again!"

"The bathtub faucet was leaking, so much wasted water. Our room did not get attended to we used the bag for the ice bucket the first night and it was not replaced. We did get new towels but that was all as far as the room. The air conditioner did not keep the room cool. Food ran out at breakfast and was not replenished."

"Wonderful property with staff who seem to be care about their guests experience-Colton and Walter went the extra mile to help resolve a car issue that we had . "

"Clean room. Nice pool. "

"Excellent stay"

"The hotel was super clean and well stocked. Kitchen was equipped with plates and silverware. The self check in kiosk didn’t work and we had to wait for a front desk staff but he was polite and friendly. "

"We always enjoy our stay here, great staff, great amenities, very comfortable, clean pool, nice hot tub, etc. The only problem we had this time was no bathtub in the room. We needed to bathe a child prior to surgery and there was only a shower in our room, our child does not tolerate showers. "

"Expedia sent the wrong address to this property. Of course the property had no help for me when I called to try to find the right place to check in. The property itself was new and clean with a comfortable bed.The road noise in my 2nd floor room was extraordinarily loud and woke me several times despite my noise machine. The white slat blinds only served to amplify the outside lights and glow throughout the room.If you don’t want to sleep in a room with enough light to read by at midnight, bring a sleep mask. Also, the automatic light in the bathroom could not be turned off for more than a few seconds which wouldn’t have been so obnoxious if it didn’t turn on two sets of the brightest lights I have ever encountered in a hotel.i saw spots after a sleepy trip to the bathroom. No cookware despite having a dishwasher, cooktop, and full sized fridge in he room. No coffee. No coffee maker. No toiletries. No Kleenex. No luggage stand. The coffee machine in the lobby offered cappuccino and mocha as well as coffee. It was out of both milk powder and chocolate powder. When I pointed this out to the gal behind the desk, she said, “hm” and turned back to chatting with her coworker. Never did refill them so settled for the instant coffee and ended up throwing it away due to the bitter and tar taste. I will pay a little more and stay somewhere else in the future. It is not worth the savings when I hit the road tired and have to stop first thing and buy coffee. "