Sunset Bay Hotels, Hot Springs

"Older property. Smoke free rooms still smell heavily of cigarette smoke. Walls of rooms are super thin. You will definitely hear your neighbor coughing all night. Breakfast options are more grab and go style. Felt like a safe space. Rooms were clean. "

"Yes "

"Clean room"

"Parking was not good. When we arrived, especially as we had a passenger who was in a wheelchair, we got originally go find parking. They finally helped but it was not expected to have to demand help with parking. Then we paid in advance in full. When leaving, they added resort fee of $15 a night and because we used our credit card, we had a convenience fee added without notification. Mostly likely not stay again. Dining room was excellent. "

"Very good overall "

"The guest room was very clean as was the laundry. Breakfast service was great. The front entrance of the hotel was cluttered with packages of lawn furniture. "

"Had booked our stay via hotels.com to pay on arrival. When we got there the site had already charged the card. We discovered there were no elevators. Traveling with my 88 year old mom who can’t easily climb stairs. Our room the staff told us was only offered on the 2nd floor due to using hotels.com as well as they would not refund the hotel cost . The only offer made was a main floor smoking room which smelled vile. We opted for the stairs. Luckily no falls or other trouble from that. I will also say the breakfast room has stairs as well so for the bathroom and some tables so we had to wait for a table to open. I am usually careful about looking for stairs. My mistake for assuming a hotel room that cost almost $150 did not have elevators . I will say the breakfast staff yelling at each other and complaining about the customers seemed on brand for this location. "

"Location is great and staff super friendly. "

"Clean well kept up. Friendly helpful staff. Nicely situated to restaurants "