Within one week, we stayed in two separate VRBOs. The first was the best; this was the worst. After checking in, we realized the door to the loft area was locked. On contacting the owner, he replied that I knew I paid for only part of the house and that for $450 he would have his co-host come unlock the door. Everything from VRBO indicated I had paid for six bedrooms and four bathrooms. I never would have reserved this house if I had known we would only get four bedrooms. The space was not adequate for our needs. I contacted VRBO immediately through the chat platform which was not helpful. On returning home, I reached out to the owner with screenshots of my receipts from VRBO and my account details page to request his acknowledgment that I believed I had paid for the whole house. Since the email trying to charge me more money, the owner has never communicated again. This was the most disappointing vacation rental experience!