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Reviews of Country Inn & Suites by Radisson, Summerville, SC

2.5 out of 5
Country Inn & Suites by Radisson, Summerville, SC
220 Holiday Drive, Summerville, SC

Reviews

7.0

Good

Rating 10 - Excellent. 325 out of 1003 reviews" "
Rating 8 - Good. 232 out of 1003 reviews" "
Rating 6 - Okay. 173 out of 1003 reviews" "
Rating 4 - Poor. 140 out of 1003 reviews" "
Rating 2 - Terrible. 133 out of 1003 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
Room is comfortable. AC works well. Staff friendly. Pool ok. Towels could be outside. I like the need to use room card to enter hotel from non main entry doors. Suggestion: mgr should look at rooms monthly. Our room has dirty soiled carpet; furniture that is chipped. Front entrance which everyone sees first could use paint. Elevator floor dirty. The hotel is fine for price and quick stay
Stayed 1 night in May 2024
Response from Saloni Patel on 23 May 2024
Thank you for your feedback Robert. We are glad to know that you ad a comfortable stay. However, we extremely apologetic for any inconvenience caused. We will have these issues forwarded to the management for immediate action. We strive to perform better and we hope you would give us another chance the next time you are in town.

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Saloni Patel on 22 May 2024
Thank you for the review, Lisa. We are so glad that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the freeway and local shopping and dining. Very nice stay and would definitely recommend to others
Stayed 2 nights in May 2024
Response from Saloni Patel on 20 May 2024
Thank you for the review, Stephen. We are so glad that you enjoyed your stay with us. We hope to see you again soon!

2/10 Terrible

Florida, Hilton Head Island

None
Stayed 3 nights in May 2024
Response from Saloni Patel on 13 May 2024
Thank you for the review Florida. Please let us know how we can make your stay more comfortable and memorable. We hope to see you again next time you are town.

4/10 Poor

TJ, SAVANNAH

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The sheet had pee stains. The pool water was not clean. I got a rash after swimming in the water.
Stayed 2 nights in Apr 2024
Response from Saloni Patel on 13 May 2024
Thank you for the review. We are extremely apologetic for any inconvenience caused. We will have these issues forwarded to the housekeeping and maintenance department for immediate action. We strive to perform better and we hope you would give us another chance the next time you are in town.

6/10 Okay

Christina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is pretty dated. The pool is in shambles. All of the patio furniture is either cracked, and broken or severely faded. The pool was dirty. They have hand towels on the rack for the pool. The shower curtain rod was broken and leaning. The mattresses are AWFUL! I was not aware they changed the pet fee to PER night. Most properties do per stay. I had to pay 75.00 for a pet stay. Location is convenient to the highway and other retail establishments.
Stayed 3 nights in May 2024
Response from Saloni Patel on 13 May 2024
Thank you for the feedback Christina. We are extremely apologetic for any inconvenience caused. We will have these issues forwarded to the maintenance and housekeeping department for immediate action. We strive to perform better and we hope you would give us another chance the next time you are in town.

10/10 Excellent

ROSETTA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was surround with eating and shopping, we walk to go eat and Walmart was about 2 block really right across the street, just had to cross interstate. Breakfast was good, all hosts were friendly. Only issue there was 2 dog that early in the morning was right outside our room on patio at 8am continue barking.
Stayed 2 nights in Apr 2024
Response from Saloni Patel on 13 May 2024
Thank you for the review, Rosetta. We are so glad that you enjoyed your stay with us. We would also like to apologize for any inconvenience caused due to our guests' dogs. We hope to see you again soon when you are looking for another get away!

10/10 Excellent

Taimar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice
Stayed 1 night in May 2024
Response from Saloni Patel on 13 May 2024
Thank you for the review, Taimar. We are so glad that you enjoyed your stay with us. We hope to see you again soon when you are looking for another get away!

6/10 Okay

David

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Overall it wasnt terrible but wasnt the best. Bathroom smelled like mildew, and tbere was hair all over the tub and door. Rooms needed to be fixed in some areas from damage.
Stayed 2 nights in Apr 2024
Response from Saloni Patel on 23 Apr 2024
Thank you for the feedback David. We are extremely apologetic for any inconvenience caused. We will have these issues forwarded to the housekeeping department for immediate action. We strive to perform better and we hope you would give us another chance the next time you are in town.

6/10 Okay

Connie

Carpet was very dirty and roaches in the room
Stayed 1 night in Apr 2024
Response from Saloni Patel on 22 Apr 2024
Thank you for the feedback Connie. We are extremely apologetic for any inconvenience caused. We will have these issues forwarded to the housekeeping department for immediate action. We strive to perform better and we hope you would give us another chance the next time you are in town.

10/10 Excellent

Luisa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Saloni Patel on 22 Apr 2024
Thank you for the review, Luisa. We are so glad that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Clair

Liked: Cleanliness, staff & service
Problems with reservations, but were resolved
Stayed 2 nights in Apr 2024
Response from Saloni Patel on 22 Apr 2024
Thank you for the review, Clair. We strive to perform better and we are so glad that you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Lezza

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Saloni Patel on 11 Apr 2024
Thank you for the review Lezza. Please let us know how we can make your stay more comfortable and memorable. We hope to see you again next time you are town.

2/10 Terrible

Ruth E

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
In all my years of traveling both personally and professionally, this is by far the worst hotel I have ever stayed with. Typically Country Inn and Suites is consistently reliable for its price point. There was no ability to fully cover the window behind the shears. Typically there is always something like a “blackout” shade that can be pulled so that the lights from the surrounding hotels are not shining through your window all night. And I had the extra special treat of being startled awake by flashing lights from several emergency vehicles at the hotel behind this one. I could never cool the room down well enough to be comfortable. The bathroom had cracked tile and a dirty toilet. The carpet in the hallways almost appeared to have some spots that I assume in an attempt to clean a stain just appeared as a bleach spill. In my two nights there, I only saw one employee. The area is nice and convenient but, never again! I will not even trust other Country Inn and Suites locations due to this experience.
Stayed 1 night in Apr 2024
Response from Saloni Patel on 10 Apr 2024
Thank you for your feedback Ruth. We are extremely apologetic for any inconvenience caused. We will have these issues forwarded to the management to immediate actions. We strive to perform better and we hope that you would give us another chance the next time you are in town.

10/10 Excellent

Viktoriya

Stayed 3 nights in Mar 2024
Response from Branden on 25 Mar 2024
Thank you for the review, Victoriya. We are so glad that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Victoria

Stayed 2 nights in Mar 2024
Response from Saloni Patel on 9 Apr 2024
Thank you for the review, Victoria. We are so glad that you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Marcus

Travelled with family
Disliked: Staff & service, property conditions & facilities
When we entered our room there was roaches everywhere and wasn’t very clean! We showed the front desk assistant pictures of the roaches and he says he will talk to his manager and give us a refund but now the manager is not cooperating so we can’t get our money back!!! We will never book another stay at country inn and suites!!!
Stayed 1 night in Mar 2024
Response from Branden on 25 Mar 2024
Thank you for your review. Please continue to let us know how we can improve to provide a better customer experience.

6/10 Okay

Björn

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was very clean but the whole hotel is kind of old and you can see and smell it everywhere. The gym is not really a gym , it’s a room with three equipment but shouldn’t be called “gym”.
Stayed 5 nights in Mar 2024
Response from Branden on 25 Mar 2024
Thank you for your review. We are glad that you enjoyed your stay with us. Please continue to let us know how we can improve to make your future stays more comfortable.

10/10 Excellent

albert

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Branden on 25 Mar 2024
Thank you for the review Albert. We are so glad that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Sian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Saloni Patel on 28 Feb 2024
Thank you for the review Sian. We are glad to know that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great people working there & guess what ???? They have breakfast from 7@m until 10@m.so that mean you save money for gas,or whatever.thanks
Stayed 3 nights in Feb 2024
Response from Saloni Patel on 28 Feb 2024
Thank you for the review Keith. We are glad to know that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Saloni Patel on 28 Feb 2024
Thank you for the review Barbara. We are glad to know that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Saloni Patel on 28 Feb 2024
Thank you for the review Laurie. We are glad to know that you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Robert

Stayed 1 night in Feb 2024
Response from Saloni Patel on 25 Feb 2024
Thank you for your review. We are glad that you enjoyed your stay with us. Please let us know how we can improve to make your stay more comfortable.

2/10 Terrible

Brianna

Disliked: Cleanliness, property conditions & facilities
My room had bed bugs. Enough said.
Stayed 2 nights in Feb 2024
Response from Saloni Patel on 25 Feb 2024
Thank you for your feedback Brianna. We are extremely apologetic for any inconvenience caused. We strive to perform better and we hope you would give us another chance the next time you are in town.

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Saloni Patel on 25 Feb 2024
Thank you for the review Ashley. Please let us know how we can improve to provide better and comfortable stay.

10/10 Excellent

justin

Stayed 3 nights in Jan 2024
Response from Saloni Patel on 12 Feb 2024
Thank you for the review Justin. We are glad to know that you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Matthew

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival we checked in and immediately left for dinner and returned later in the evening to enjoy the room. We were greeted out tye elevator with wet paint signs everywhere, bleached stained carpeting and damaged walls. Our first room had a roach infestation and our second room on a separate floor did as well. It was nearly 11 pm in the evening with 3 kids, leaving the hotel was not an option. Upon check out we requested a manager, whom was not in yet for the day. We called 3 times following check out for a week and never received a return call. We even text their text line requesting a call, crickets!
Stayed 1 night in Feb 2024
Response from Saloni Patel on 12 Feb 2024
Thank you for your feedback Matthew. We are saddened to hear that your stay was less than satisfying. We apologize for any inconvenience caused. We would have these issues fixed at the earliest. We strive to perform better and we hope you would give us another chance the next time you are in town.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Saloni Patel on 12 Feb 2024
Thank you for the review Mary. We are glad to know that you enjoyed your stay with us. We hope to see you next time you are in town.

10/10 Excellent

Alice

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
The young man that was at the front desk when we checked in was great! He was courteous, got us checked in quickly, smiled the whole time and answered all of our questions . The hotel was clean and room was nice, breakfast was yummy and staff was kind.
Stayed 1 night in Feb 2024
Response from Saloni Patel on 9 Feb 2024
Thank you Alice for your review. We are glad that you enjoyed your stay with us. We hope to see you again the next time you are in town.

6/10 Okay

William

Travelled with family
Liked: Staff & service
Came up for a funeral. The clerk would not change payment methods that was used to hold the reservation which seemed to be a very simple process. My room was so musty the carpet was damp. I had to run the heat on high all night just to dry it out. Gym was okay however the water cooler was empty and no towels. The staff was nice and it was good to see that they were painting. All in all it was average.
Stayed 2 nights in Feb 2024
Response from Saloni patel on 5 Feb 2024
Thank you for your feedback William. Firstly, we would like to offer you condolences. Secondly, we would like to apologize for any inconvenience caused. We will have our front desk staff retrained and the maintenance issue will be taken care of immediately. We hope to see you again next time under better circumstances.

10/10 Excellent

Carmela

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 3 nights in Jan 2024
Response from Saloni Patel on 2 Feb 2024
Thank you for your feedback Carmela. We are so glad that you enjoyed your stay with us. We hope to see you again the next time you are in town.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location. Very clean. Staff was very friendly and helpful. Breakfast was good.
Stayed 1 night in Jan 2024
Response from Saloni Patel on 29 Jan 2024
Thank you so much for your feedback. We are so glad that you enjoyed your stay with us. We hope to see you again soon the next time you are in town.

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
At check in, staff charged a $50 fee to my card for “incidentals”. When I asked for an explanation they told me it was refundable after we checked out and they verified there was no damage. I’ve never been charged this fee at any other Country Inn and Suites. When we entered the room, the couch was ripped, there was ground in food in the carpet, the bathroom obviously had not been cleaned, mold around the rim of the sink, makeup on the counter. The AC was noisy, and shuts off when you sleep, because of a motion sensor. So the room would get hot, we’d wake up, wave at the sensor, and it would restart. Breakfast was very good, and staff were polite, but totally uncaring. The room was terrible. Expedia shouldn’t even list this hotel. At checkout, they explained the $50 fee would take 5 business days to be refunded. There is a construction crew staying here, and there is mud tracked everywhere. The same muddy foot prints were in the hallway the whole time we were there.
Stayed 2 nights in Jan 2024
Response from Saloni Patel on 26 Jan 2024
Thank you for your feedback David. We are saddened to hear that your stay was anything less than satisfying. We will have your issues forwarded to respective departments and necessary actions will be taken. Please know that we strive to perform better and we hope you would give us another chance the next time you are in town.

6/10 Okay

Tina

Travelled with family
Liked: Property conditions & facilities
The heat inside the room did not work.
Stayed 1 night in Jan 2024
Response from Saloni Patel on 24 Jan 2024
Thank you for your feedback. We apologize for any inconvenience caused by the issue. We will have our maintenance department notified about this issue and have it fixed immediately. We hope you give us another chance the next time you are in town.

10/10 Excellent

corey

Stayed 4 nights in Jan 2024
Response from Saloni Patel on 24 Jan 2024
Thank you for the review Corey. We are glad that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Saloni Patel on 19 Jan 2024
Thank you for the review Robert. We are glad that you enjoyed your stay with us. We hope to see you again the next time you are in town.

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay.
From the front desk to maintenance, everyone was amazing. I would recommend this location for sure. The desk attendance Monica made us feel so welcome.
Stayed 3 nights in Jan 2024
Response from Saloni Patel on 9 Jan 2024
Thank you for your review Ernest. We are glad that you enjoyed your stay with us. We strive to provide an enjoyable stay to our guests and we hope to see you again next time you are in town.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The heater didn’t really work and wouldn’t get above 69
Stayed 1 night in Jan 2024
Response from Saloni Patel on 9 Jan 2024
Thank you for your feedback Robert. We are glad that you enjoyed your stay with us. However, we are saddened to hear that you had problems with the heater in your room. We will have this issue forwarded to the maintenance department to have it fixed. We strive to provide a comfortable stay to our guests and we hope that you give us another chance the next time you are in town.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
After checking in went to my room. When i got in room i found the refrigerator was not working and smelled bad, also thers was a lamp missing from beside bed,the desk light was broken. The TV did not work and desk chair was broken. Called front desk and they sent the maintence man. He did a great job getting everything changed and he made sure everything was working properly. The staff were all very good.
Stayed 2 nights in Jan 2024
Response from Saloni Patel on 9 Jan 2024
Thank you for your feedback Robert. We are glad to hear that you enjoyed your overall stay. However, we would like to apologize for any inconvenience caused due to the other maintenance issues. We will have these issues forwarded to maintenance department for immediate action. We strive to provide comfortable stay to our guests and we hope that you would give us another chance the next time you are in town.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Saloni Patel on 9 Jan 2024
Thank you for your review Michael. We are so glad that you enjoyed your stay with us. We hope to see you again the next time you are in town.

10/10 Excellent

Kerry

Stayed 2 nights in Dec 2023
Response from Saloni Patel on 9 Jan 2024
Thank you for your review Kerry. We are so glad that you enjoyed your stay with us. We hope to see you again the next time you are in town.

2/10 Terrible

Francisco

Stayed 1 night in Dec 2023
Response from Saloni Patel on 9 Jan 2024
Thank you for your review Francisco. Please let us know how and in which areas we can improve to provide you with a more comfortable stay.

2/10 Terrible

Tara

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Saloni Patel on 9 Jan 2024
Thank you for your review Tara. Please let us know how and in which areas we can improve to provide you with a more comfortable stay.

10/10 Excellent

Julianne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Saloni Patel on 7 Jan 2024
Thank you for your review Julianne. We are glad that you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
One night stay
Clean, basic hotel room. The towel rack in the bathroom kept falling off of the wall and the shower curtain rod was also on its way down. The AC/ heat unit worked when it wanted to, but none of the lights lit up, so there was no way to tell what the actual temp was set at.
Stayed 1 night in Dec 2023
Response from Saloni Patel on 7 Jan 2024
Thank you for your feedback. We strive to provide comfortable stays to our guests and we are saddened to hear your stay was anything less than satisfying. We apologize for any inconvenience caused. These issues will be forwarded to the maintenance department. We hope you give us another chance the next time you are in town.

6/10 Okay

Chris

Travelled with family
Disliked: Cleanliness
Family trip
We arrived to our hotel and had to wait on towels for the bathroom. Later at night we realized we had no bath towels so I had to go to the lobby and request towels. This morning I killed 2 roaches in the room. One of which was in the bathroom. The breakfast was good. The hotel itself was nice but the rooms were a bit outdated and dirty.
Stayed 1 night in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you for your feedback. We are glad to hear that you enjoyed our breakfast. However, we would like to apologize for any inconvenience caused due to the other issues. We will have these issues forwarded to housekeeping department for immediate action. We strive to provide comfortable stay to our guests and we hope that you would give us another chance the next time you are in town.

2/10 Terrible

Robert

Disliked: Cleanliness
$121 for a handicap room. That was not a handicap for AMPUTATED leg to get a shower. The room was nasty the flooring was dirty. I would not recommend this hotel and nor Would I stay in it again? And the only reason I stay in. It is because nowhere else to stay that night.
Stayed 7 nights in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you for sharing your feedback Robert. We are extremely apologetic for the inconvenience cause to you. Unfortunately we do not have any roll-in showers at the property so according to the ADA, our handicap showers have bars and handles for the support.

8/10 Good

John & Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again next time you are in town.

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dated - Needs work
room nice size etc..... but badly in need of refresh!
Stayed 4 nights in Dec 2023
Response from Saloni Patel on 4 Jan 2024
Thank you James for your feedback. We will have this message passed on to management, but we are glad that you enjoyed our room. We strive to perform better and we hope to see you again next time you are in town.