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Reviews of Sugarloaf Key Hotel at KOA Resort

2 out of 5
Sugarloaf Key Hotel at KOA Resort
251 Co Rd 939, Summerland Key, FL

Reviews

9.8

Exceptional

Rating 10 - Excellent. 137 out of 159 reviews" "
Rating 8 - Good. 20 out of 159 reviews" "
Rating 6 - Okay. 1 out of 159 reviews" "
Rating 4 - Poor. 0 out of 159 reviews" "
Rating 2 - Terrible. 1 out of 159 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Junning

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in May 2024

10/10 Excellent

Raziff, Pointe - a - Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, spacious and very comfortable. The staff were very friendly and accommodating.
Stayed 3 nights in May 2024

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a holiday weekend with my wife. Everything was clean, safe and quiet. Would recommend!
Stayed 2 nights in May 2024

10/10 Excellent

Yadira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 3 nights in May 2024

10/10 Excellent

Omar

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a business trip and it was clean, comfortable, the staff is very friendly, a beautiful unit with a big balcony to relax and have a nice breakfast, lunch, or dinner, with comfy chairs and spacious table. The bathroom was updated as well as the whole unit. Very big and clean! We took our fur babies and there is a cute park for them to just roam around, or do some obstacle courses. Very clean and convenient. There is also a big heated pool with a jacuzzi, live music and a bar/restaurant that is also very clean and the staff is always friendly and helpful. There are hammocks and access to a nice beach area. Overall, this was a great experience. Not only for me, but my employees. The crew loved the comfort and space. Many thanks to the staff at KOA, you made our work days better just knowing we were coming back to a place that felt “homey. After a long day, we truly were able to re-charge our body batteries and keep going! Will definitely be coming back!!!
Stayed 4 nights in Apr 2024
Response from Wendy on 24 May 2024
Good morning Omar, Thank you for the great review. I am happy you enjoyed all the amenities we have to offer guests. Sounds like we exceeded your expectations for business trip and you were able to give your staff an opportunity to relax and enjoy our resort amenities. Please consider staying with us again on your next business trip to the Lower Keys.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything! It was wonderful and we will stay there again!
Stayed 3 nights in May 2024
Response from Wendy on 22 May 2024
That's great Stacy! I'm happy we met your expectations for a great stay.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated, clean, and would definitely recommend
Stayed 3 nights in May 2024
Response from Wendy on 20 May 2024
Thank you for staying at the Sugarloaf Key Hotel. We are happy you enjoyed our accommodation and hope you will stay with us again on your next visit to the Lower Keys.

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Wendy on 20 May 2024
Kim, Thank you for being our guest at Sugarloaf Key Hotel. We appreciate the high rating and glad you enjoyed your stay.

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our week stay. Suites are clean and everything is in good condition. Great for an extended stay. They don't supply a regular coffee maker so we brought our own. They have a Keurig type. Otherwise all that we needed was there.
Stayed 6 nights in May 2024
Response from Wendy on 19 May 2024
Thank you for the positive feedback Wayne. I appreciate the feedback about the coffee amenity.

10/10 Excellent

Sedarrius

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was super cool experience for me and my friends… had a great time!!!
Stayed 3 nights in May 2024
Response from Wendy on 17 May 2024
Thank you for the feedback. It means a lot knowing your and your friends enjoyed your stay at our beautiful resort.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The visit was excellent and i give this place 5 stars. The hotels are new and hopefully they are maintained well as the time passes. Of course i have my gripes that I will share. The elevator is a hot box. So recommend taking stairs as much as possible. The beds, couch, pillows were so-so on a comfort level but were all new and in pristine condition. The campground is well maintained. I didnt spend a whole lot of money on the property so cant provide feedback on everything. The bar and food seemed reasonably priced compared to what you will spend offsite. Make sure you get ice offsite as we paid 7.50/ 10lb bag and had just gotten back from getting live bait. If i would have known i would have purchased the ice offsite as well. Overall i would absolutely stay here again and highly recommended.
Stayed 3 nights in May 2024
Response from Wendy on 14 May 2024
Stephen, I appreciate the feedback and am happy you recommend the Sugarloaf Key Hotel. We all work hard to be the best in the market and are proud of our beautiful resort. You bought the ice from our Marina store where we sell the large 16 Lb. bags of ice. Our General Store sells smaller 7 Lb. bags for under 4 each. We try to accommodate the needs of all guests. Hope to see you again soon.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
What I liked was the suite it was nice and clean. Did not care for the narrowness of the parking space.
Stayed 2 nights in May 2024
Response from Wendy on 8 May 2024
We appreciate your feedback Samantha. Thank you for staying at Sugarloaf Key Hotel.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Beautiful place
Stayed 2 nights in May 2024
Response from Wendy on 6 May 2024
Chris, Thank you for the feedback. I am happy you enjoyed your stay and appreciated the beautiful landscaping. Come back and see us again.

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility and grounds are beautiful. It was an enjoyable stay and will definitely come here again.
Stayed 5 nights in Apr 2024
Response from Wendy on 4 May 2024
Beverly, Thank you for the compliment on our beautiful grounds. We are happy you enjoyed your stay at Sugarloaf Key Hotel.

10/10 Excellent

Viktoriia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Highly recommend
Stayed 2 nights in May 2024
Response from Wendy on 3 May 2024
Hello ViktoriiaI appreciate you recommending our Sugarloaf Key Hotel to your friends. We are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was 4 of us, the place was very clean. The amenities provided in the room was very good, we even managed to cook breakfast & dinner. Great recommendation by Sarah at front desk reception on the recommended place to have dinner. We asked for extra pillows & they were very promptly delivered. The only downside is that the reception closed at 5pm. So, make sure you get everything you need while the office is open.
Stayed 2 nights in Apr 2024
Response from Wendy on 4 May 2024
Hello Joseph,Thank you for your feedback. I am happy your group enjoyed the amenities we provide. Our office actually closes at 8:00 pm but we do have a night host on duty until 11:00pm. If you called for pillows, perhaps the front desk receptionist was helping another guest so your call rolled over to the answering machine. We always do our best to accommodate our guests' needs.

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, spacious layout, comfortable rooms and beds. Located close to Key West and has its own private beach as well as nice pool bar and restaurant.
Stayed 3 nights in Apr 2024
Response from Wendy on 2 May 2024
Richard, we are happy you enjoyed your recent stay. Thank you for the feedback.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay..... Great Place
Stayed 3 nights in Apr 2024
Response from Wendy on 2 May 2024
Ryan, Thank you for the positive feedback. Hope to see you again soon.

10/10 Excellent

Aurora

Stayed 5 nights in Apr 2024
Response from Wendy on 17 May 2024
Thank you for staying at our new Sugarloaf Key Hotel.

10/10 Excellent

Alfonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Apr 2024
Response from Wendy on 25 Apr 2024
We appreciate your feedback Alfonso. Thank you for staying at Sugarloaf Key Hotel.

8/10 Good

Vanessa

Stayed 2 nights in Apr 2024
Response from Wendy on 14 May 2024
Thank you for being our guest at Sugarloaf Key Hotel.

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!! Wonderful for families!
Stayed 3 nights in Apr 2024
Response from Wendy on 23 Apr 2024
Michelle, Thank you for the feedback. Our resort is a wonderful opportunity for families to enjoy time together. Hope to see you again soon.

10/10 Excellent

Srinath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay! Everything was perfect
Stayed 2 nights in Apr 2024
Response from Wendy on 22 Apr 2024
Srinath,Thank you for the great feedback. All the staff work extremely hard to ensure our guests have a memorable stay. We are glad we met your expectations.

10/10 Excellent

Janet

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to enjoy ♥️
Stayed 2 nights in Apr 2024
Response from Wendy on 22 Apr 2024
Janet, I appreciate your feedback and glad you enjoyed your stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Wendy on 22 Apr 2024
Thank you for the great rating on your recent stay at Sugarloaf Key Hotel. Hope you stay with us again next time you visit the Keys.

10/10 Excellent

April Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that there was a washer and dryer and full kitchen the the new North building rooms, our room overlooked the dock. The beach was large enough for the guest and fun for the kids. the Pool area was the best, fire pits, chairs all around, games in the pool area, hammocks also, very pleasant stay, I only wish I was there longer.
Stayed 3 nights in Apr 2024
Response from Wendy on 19 Apr 2024
Good morning April, I appreciate the feedback on your stay at our new Sugarloaf Key Hotel. We are happy you and your family experienced all that we have to offer. Sounds like your kids had a blast. Come back soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean & felt very safe. Only wished there was late night swimming & as well as able to use Hot Tub at night. Would stay there again
Stayed 4 nights in Apr 2024
Response from Wendy on 15 Apr 2024
Hello Mary, Glad you enjoyed your stay in our new Sugarloaf Key Hotel. Late night swimming requires different lighting and is not allowed by our permit. Hope you understand.

10/10 Excellent

Ashley

Stayed 2 nights in Mar 2024
Response from Wendy on 6 May 2024
Thank you for the high rating. We appreciate the feedback and will share with our staff.

10/10 Excellent

Charles

Stayed 2 nights in Apr 2024
Response from Wendy on 4 May 2024
Thank you for being our guest and please consider us again on your next trip to the Lower Keys.

10/10 Excellent

Debra

Travelled with group
I would like to offer a comment regarding the lack of hot water coming out of the restroom sink faucet temperature wise. As well there is no plug to cover the drain in said sink to assist during shaving. Other than that we were totally satisfied and would highly recommend your facility. All the best. Please reply. Mike Doiron.
Stayed 3 nights in Apr 2024
Response from Wendy on 14 Apr 2024
Hello Mike and Debra, Thank you for the feedback. I will have the bathroom sink faucet checked for hot water. It is strange only the bathroom sink water was not heated so it could be in the mixing valve. Without feedback like this we would know of a problem. Feedback is appreciated.

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch! A to Z amazing!!
Stayed 2 nights in Apr 2024
Response from Wendy on 14 Apr 2024
Glad you enjoyed your stay.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 4 nights in Apr 2024
Response from Wendy on 14 Apr 2024
Gary, I appreciate the review.

10/10 Excellent

Jiayi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and nicely maintained. The staffs were very helpful and friendly.
Stayed 3 nights in Apr 2024
Response from Wendy on 14 Apr 2024
JiayiI appreciate the nice review and will share your rating with our staff. Hope to see you again.

10/10 Excellent

Kennan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only improvement they need to spray for mosquitoes everything else was spot on
Stayed 6 nights in Mar 2024
Response from Wendy on 14 Apr 2024
Kennan, We are happy you found your room comfortable and complete with everything you needed. Mosquitoes are treated with pellets drops by the country Mosquito Controlhelicopter. Maybe one day there will be something that works on noseeums!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and stay! Would definitely recommend and love to stay here again. Staff was super friendly and helpful! My only complaint is there was no hot water the second and last night, then the next morning. Other than that it was a very great experience!
Response from Wendy on 10 Apr 2024
Thomas, Thank you for the feedback and the nice complement on our accommodations. Sorry you were one of our guests that experienced no hot water. Our propane tank ran out and as soon as we found out the service provider was contacted and apologized the tank was skipped on the route schedule. Hope you understand.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about Sugarloaf Key Hotel n KOA Resort.Highly recommend 💕😊
Stayed 3 nights in Apr 2024
Response from Wendy on 10 Apr 2024
Thank you for the compliment and we are happy your stay exceeded expectations.

2/10 Terrible

Ronald

Stayed 2 nights in Apr 2024
Response from Wendy on 2 May 2024
Feedback is important to us. If we didn't meet your expectations, I welcome your thoughts.

10/10 Excellent

Danyelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this accommodation!
Stayed 2 nights in Apr 2024
Response from Wendy on 7 Apr 2024
Danyelle, Thank you for staying with us and glad your loved our new accommodations.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was immaculate. Great amenities with a marina, cafe & bar on property. Great fishing within a 15 minute drive. Staff were very friendly & knowledgeable.
Stayed 3 nights in Apr 2024
Response from Wendy on 5 Apr 2024
Richard, I appreciate your feedback and we are all happy you had the opportunity to enjoy all the amenities we offer. Hope to see you again soon.

10/10 Excellent

Brittney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is top notch.. what a beautiful facility with thee most outstanding staff and crew.. hands down what an awesome family vacation with so many great amenities and so many great things to do. Five star ⭐️
Stayed 8 nights in Mar 2024
Response from Wendy on 4 Apr 2024
Brittney, I appreciate the shout out for our awesome staff. We are happy you and your family enjoyed the stay. Love to see families enjoying the great outdoors and thanks for spending your vacation with us.

10/10 Excellent

Myla

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms, brand new, friendly staff, tranquil, well maintained beautiful landscape of tropical trees and plants, delicious food at the cafe, pool is also very clean and well maintained, Worth the price as compared to Key west accommodations.
Stayed 2 nights in Apr 2024
Response from Wendy on 3 Apr 2024
Myla, Thank you for the nice compliments on our hotel rooms and resort. I appreciate the feedback and hope you will consider staying with us again soon.

10/10 Excellent

Christine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time back since the remodel. We were blown away at how beautiful everything is. My only complaints are there is no place for using a grill if staying in the suites portion. This is something that should be available as it would had made our vacation so much nicer. The old Koa haf a play area for kids which was nice for non pool times. We really loved the place and cannot wait to return. Hopefully we could enjoy a grilled dinnerthen ad a play area forkity
Stayed 4 nights in Mar 2024
Response from Wendy on 2 Apr 2024
Hello Christine, I appreciate your feedback and I agree the addition of a grilling area would be terrific for our hotel guests. We are looking into it but have to stay within the county Fire Marshall's guidelines on location since the parking area has sprinkler's in stalled for safety.

10/10 Excellent

Stephanie c

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible, the pool area was beautiful, and we liked that it was not too far from all of the things we wanted to do. We extended our stay because of how amazing our stay was!
Stayed 2 nights in Mar 2024
Response from Thanks Shannon on 31 Mar 2024
Thank you for the nice compliments on our staff and new Sugarloaf Key Hotel. We hope to see you again soon.

10/10 Excellent

kiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Only 20 minutes to Key West. Super clean and spacious.
Stayed 2 nights in Mar 2024
Response from Thanks Shannon on 31 Mar 2024
Thank you for the nice compliments on our new Sugarloaf Key Hotel. We hope to see you again soon.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms. Modern and spacious. 5 stars. Pool, whirlpool and bar were awesome. Very friendly staff. Kid and dog friendly.
Stayed 2 nights in Mar 2024
Response from Wendy on 30 Mar 2024
Thank you for the great review. We are happy you found our resort welcoming and friendly for your whole family.

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn't sure what to expect as we've never stayed at a KOA before. It exceeded our expectations in every way. The staff was exceptionally kind and helpful, the grounds were exquisite, and the room was very new and met our needs perfectly. Wonderful experience!
Stayed 2 nights in Mar 2024
Response from Wendy on 30 Mar 2024
Good morning Jackie, We appreciate your kind comments and are excited your first stay at a KOA exceeded your expectations. Hope to see you again in the future.

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Hotel was updated and comfortable. Pool area was absolutely beautiful-felt like a tropical paradise
Stayed 5 nights in Mar 2024
Response from Wendy on 30 Mar 2024
Hello Chad, Thank you for the great review of your recent stay at our new Sugarloaf Key Hotel. Glad you enjoyed a relaxing experience.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The site is super beautiful, very well maintained and has friendly, professional and friendly staff. There is no problem with parking. I took my boat and left it in the trailer at night and I never had a problem. The use of the ramp is free, if you want to leave it in the water there is a charge. Everything very comfortable
Stayed 2 nights in Mar 2024
Response from Wendy on 28 Mar 2024
Raymond, Thank you for the very nice review. Our team works very hard to meet our guests' expectations and it looks like we succeeded with your stay. Hope to see you again soon.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was absolutely beautiful and the staff was amazing! We loved our stay!
Stayed 7 nights in Mar 2024
Response from Wendy on 28 Mar 2024
Carol, I really appreciate your feedback. We pride ourselves in customer service. Come back again soon.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing facility! Great rooms, pool, hot tub, everything was above expectations! Will be returning soon!!!
Stayed 3 nights in Mar 2024
Response from Wendy on 28 Mar 2024
Hello Heather, Thank you for the 5-star review and we are happy our new hotel exceeded your expectations.