Sultana Malak Palace Tours and Activities

This was my second time in Egypt and I traveled Solo! It was PHENOMENAL , What made my trip 10X better was the service and genuine hospitality I received as soon as I left the Cairo Airport Doors ! Mohamad ! Greeted me with my name and drove me safely to the airport while telling about great interesting facts I haven’t learned , As Soon I arrived at the Door i received Great Service!!! The lobby smelled so good ! It was clean and welcoming! Ali greeted me with a Great Welcome , and my check in Fast and easy ! He also provided Great tour suggestions ! My room was clean !!! And it smelled so good as soon as i opened the door ! The Rooftop 700 /Akeim Restaurant took great Great Service to the next level everyone was welcoming and what I loved the most is how they all worked as a Real team to help all Guest ! Lisan always made my dinner experience great ! The food was so delicious and hot and fresh and the Fruit juices were always amazing with the added fresh fruit! During breakfast Ismael and Kamal helped me with great service ! Always brought me fresh juice and water and made sure to always check on me they would even speak even if I want eating ! It was amazing Time I can’t wait to Go back 12/10 Experience!!

From the moment I booked via Expedia, service was flawless. Gamal, the hotel manager, contacted me immediately and stayed in touch throughout, helping us plan every detail from Sharm El Sheikh to Cairo. He made us feel safe and cared for before we even met him. The hotel is quaint and cosy, and the view of the Pyramids is unreal! You couldn’t get closer unless you stood on them. Clean room, comfy bed, good shower, solid breakfast, great coffee. Everything we needed. Gamal organised all our excursions exactly how we wanted, with total transparency, no hidden costs. He also arranged a surprise birthday cake for me during our Nile cruise, which was incredibly thoughtful. A huge thank you to Mohammad, our driver, who picked us up at the airport and stayed with us throughout. He was warm, funny, and gave us local insights that made every drive feel like time spent with a friend. And Sherif, our guide, was amazing, so knowledgeable, honest, and helpful. He kept us from falling into tourist traps and took incredible photos of us throughout the trip. Every day felt like we were exploring with a friend, not just a guide. If you’re going to Cairo, book with Gamal and his team. I was anxious about scams, but they made us feel completely safe and welcome. Genuinely the best choice in Cairo.

One of the best hotels I stayed in.