"The hotel was lovely, clean, comfortable rooms and a really welcoming atmosphere. The staff were always friendly and ready to assist. Its location was perfect for exploring Poprad and accessing the High Tatras. Breakfast was great, and I especially appreciated the sausages. Highly recommend this place for anyone visiting Poprad!"
"The hotel was lovely, clean, comfortable rooms and a really welcoming atmosphere. The staff were always friendly and ready to assist. Its location was perfect for exploring Poprad and accessing the High Tatras. Breakfast was great, and I especially appreciated the sausages. Highly recommend this place for anyone visiting Poprad!"
"Die Willa ist hervorragend, frisch renoviert mit kostenlosen Parkplätzen und gutem Frühstück. Das einzige negative ist der Service. Es war jeden Tag jemand anders an der Rezeption, wenn sie mal besetzt war und abends war niemand mehr zu erreichen. Leider fehlte auf Expedia auch die Information, dass man bei der Ankunft 500 PLN als Kaution Bar hinterlegen muss. Man sollte also genug Bargeld haben."
"Die Willa ist hervorragend, frisch renoviert mit kostenlosen Parkplätzen und gutem Frühstück. Das einzige negative ist der Service. Es war jeden Tag jemand anders an der Rezeption, wenn sie mal besetzt war und abends war niemand mehr zu erreichen. Leider fehlte auf Expedia auch die Information, dass man bei der Ankunft 500 PLN als Kaution Bar hinterlegen muss. Man sollte also genug Bargeld haben."
"The information about the hotel said onsite parking options include a garage. This was NOT true. We had to park 200+ meters away in a public garage and pay to park. Very expensive garage!
Handheld shower head was broken."
"The information about the hotel said onsite parking options include a garage. This was NOT true. We had to park 200+ meters away in a public garage and pay to park. Very expensive garage!
Handheld shower head was broken."
"Great place, especially if you have a car when it snows. It is around 1km away from all main sites by foot. The inclusion of unlimited access to Termy Zakopanskie is definitely a plus. We were in a triple room which was very large. Pool and kids area are in the adjacent hotel. House keeping lady was able to communicate in English more than most persons in Zakopane. Breakfast was superb, wide variety and good quality. The lady responsible for the breakfast was friendly (a rare trait in other...
"Great place, especially if you have a car when it snows. It is around 1km away from all main sites by foot. The inclusion of unlimited access to Termy Zakopanskie is definitely a plus. We were in a triple room which was very large. Pool and kids area are in the adjacent hotel. House keeping lady was able to communicate in English more than most persons in Zakopane. Breakfast was superb, wide variety and good quality. The lady responsible for the breakfast was friendly (a rare trait in other...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"The hotel is wonderfully located on the lake with beautiful views of Tatra mountains and the valley. The dinner menu and ambiance were exceptional. Staff was very professional and helpful"
"We stayed at the hotel for two nights and had a wonderful experience overall. The hotel looks amazing both inside and out, and we absolutely loved the design and atmosphere.
The reception staff were very professional, friendly, and helpful throughout our stay. Check-in was quick and easy, and our bags were taken to our room before we had even completed the check-in process, which was a lovely touch.
Breakfast was excellent, with a huge variety of choices available each morning.
However, we were a little disappointed with one young male staff member at breakfast. He seemed quite miserable and not very professional. When we asked about the toaster, he mumbled a response, which made us feel a little uncomfortable.
We were also disappointed that, although we mentioned we were celebrating our wedding anniversary and had travelled from the UK for the occasion, there was no acknowledgement from the hotel staff. Even a simple “Happy Anniversary” would have been appreciated. At other hotels, we have often received a card or a small complimentary drink, so this felt like a missed opportunity to make our stay feel more special.
Other than that, we thoroughly enjoyed ourselves. The late spa opening hours were extremely convenient, as we spent our days exploring Zakopane and were still able to relax in the jacuzzi in the evenings.
Overall, this is an amazing hotel with a relaxing atmosphere, and we would certainly recommend it."
"Our loft room had two huge pillars which really got in the way, if you get this type of room ask to change. Amenities were very good, nice pool, hot tub, saunas, gym etc. breakfast was very good, had dinner at the restaurant which has lots of awards but our dishes were hit and miss. Fish was terribly overcooked and for top dollar I expected much better. Staff were ok but not overly helpful. Linens are ok but not great. Location is very central and convenient."
"The hotel is in a nice location, making it convenient for exploring the area. The breakfast was great, with a good selection and quality food. The staff at the reception were friendly, welcoming, and helpful throughout our stay.
However, the building itself could use some improvements. There were visible maintenance issues, such as missing tiles around the elevator frame, which affected the overall appearance. Additionally, the lack of air conditioning made the room less comfortable, especially during warmer weather.
Overall, the stay was pleasant thanks to the location, breakfast, and staff, but some updates to the facilities would significantly improve the guest experience."