Lobby

Reviews of Wyndham Garden Stillwater

2.5 out of 5
Wyndham Garden Stillwater
600 E Mcelroy Road, Stillwater, OK

Reviews

7.6

Good

Rating 10 - Excellent. 337 out of 1000 reviews" "
Rating 8 - Good. 305 out of 1000 reviews" "
Rating 6 - Okay. 181 out of 1000 reviews" "
Rating 4 - Poor. 107 out of 1000 reviews" "
Rating 2 - Terrible. 70 out of 1000 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Felix, san juan

Travelled with family
Disliked: Cleanliness
Did not clean the room any day
Stayed 5 nights in May 2024
Response from Hotel Manager on 19 May 2024
We have documentation in the room and at check in explaining that we would be service rooms on request.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite and friendly staff!
Stayed 1 night in May 2024
Response from Hotel Manager on 19 May 2024
We greatly appreciate your review of our staff!

10/10 Excellent

John

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The no questions pet policy. We have found our go to place to stay in Stillwater.
Stayed 1 night in May 2024
Response from Tranya ~ Manager on 8 May 2024
Many Thanks for the 5 out of 5, our staff really appreciates your input

4/10 Poor

Patrick Todd or Julie

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel is very old and run down. The pool is empty and looks like it’s been vacant for a long time. If you walk out your door on the inside balcony overlooking the empty pool it’s humid in there and just vacant. Eerie place to stay for the money.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 May 2024
Thanks for your review, our pool has been waiting on a repair from Hayward, and they only have one warranty rep based out of Austin TX. So that has been a challenge for us for sure. And yes we do have guest rooms that overlook or have balcony access to the pool, feel free next time to request a non-pool view room, we have over 80 rooms that are not located in the pool area. Some even have a great view of the lobby and even have lobby side balconies.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tranya ~ Manager on 29 Apr 2024
Thank you so much for your response. Our crew really appreciates when we make a guest's stay awesome!

6/10 Okay

Karina

Stayed 1 night in Apr 2024
Response from Tranya ~ Manager on 19 May 2024
Feel free to let us know how we can help you enjoy your stay next time

4/10 Poor

John

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty sock on my floor as soon as I walked in, mold in the bathroom every where, door card stopped working 5 times during my stay, breakfast was absolutely terrible, etc etc
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 26 Apr 2024
We are sorry your room was not fully inspected prior to your arrival. If you had notified our desk agent I am sure we could of relocated you. Magetic cards have a multitude of reason as to why they stop work, but they should never have been this unreasonable. We will make sure to check that room access lock. Please call us and let us know what time you had our breakfast, we have very few if any issues with breakfast ever. We always offer many hot and cold items, as well as many coffee and juice options.

4/10 Poor

Christine

Travelled with group
I reserved a room with a king bed and got two queen. The toilet made a loud noise when flushing. The heater was loud. The hair dryer didn’t work. Some of the staff were about as friendly as a rattlesnake. They shouldn’t be front desk employees for sure. I will not go back to this location again. And the pool was out of service.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
We will absolutely be addressing our staff, not sure who you spoke to or when as we never recieved any information at the desk, but our staff is typically on point with all our guest.We FINALLY recieved our much needed part for our pool equipment and hope to have that fully functional as soon as possible. We know that a hotel stay, also includes amenities, such as a pool to make your stay more pleasant.Our toilets are "flush assist" meaning they are pressurized, we did not see any notes concerning any rooms, but we will be sure to check our rooms to make sure they are all working properly

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 26 Apr 2024
We alway welcome pets. We so glad you enjoyed your stay at the Wyndham Garden Hotel

6/10 Okay

Alice

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
We are sorry that we did not exceed your expectations, we hope that during your next stay you will let us know how we can improve your stay with us.

8/10 Good

Teresa, Lewisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I remember when this hotel was built. I lived here as a kid. And we thought the shape of the building was awesome! Now it could use a few updates and maybe safety bats in the shower walls. Great continental breakfast!seems it could use some
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 26 Apr 2024
We appreciate your response, we try our best at breakfast, although its sometimes a challenge making every guest happy with our selections.

6/10 Okay

Trevor

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was a bed bug in my room and also saw a cockroach run being the bathroom mirror. This was number 100. It just was surprisingly bad. Staff was nice though.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 26 Apr 2024
We have notified our pest control company to investigate and service any issues that he finds with this room. Thank you for the information.We appreciate your review of our staff, they put forth alot of effort for our guest.

6/10 Okay

Emily

Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 May 2024
We appreciate your review. Thank you for staying at the Wyndham Garden

10/10 Excellent

DeMond

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Thank you for your review of the Wyndham Garden Hotel, we appreciate it!

6/10 Okay

Amy

Liked: Staff & service
Property was ok, not terrible and not great. The large atrium area is interesting. Seems like a waste of space. Carpet in our room was ripped in several spots. Walls are thin as we could hear our neighbors and people in the hallway easily. Elevator floor was dirty. Overall not impressed but the rate was better than other places I checked and it served our purpose for two nights.
Stayed 2 nights in Apr 2024
Response from Natalie ~ Manager on 27 Apr 2024
We will go over all the issues mentioned with our crew. thanks for your review and information.

10/10 Excellent

Robyn

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Natalie ~ Manager on 26 Apr 2024
Thank you so much for your review

4/10 Poor

dayenne

Disliked: Property conditions & facilities
Wifi connection was terrible
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 26 Apr 2024
We have contacted our IT team to investigate. We typically dont see many issues with our services.Please let me know what room, or area of the hotel you had issues.We also provide a "gamer" network for all our of guest that bring consoles, so that they will have a worry free connection.

8/10 Good

Larry

Stayed 4 nights in Mar 2024
Response from Hotel Manager on 26 Apr 2024
Thank you for your response. We appreciate your review.

8/10 Good

Vicki

I’ve stayed here before and it’s convenient and quiet. Good breakfasts too.
Stayed 1 night in Mar 2024
Response from Tranya ~ Manager on 26 Apr 2024
Thank you for the review, we try very hard to serve up a breakfast that everyone can enjoy

4/10 Poor

Taylor

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tranya ~ Manager on 26 Apr 2024
We are sorry we missed the mark to get a 5/5, please let us know next time during your stay so we can address anything that can make your stay more enjoyable

2/10 Terrible

Lucia

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 27 Apr 2024
Sorry we did not meet your expectations, please let us know next time during your stay how me can make it better.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff,breakfast,and clean ...no pool though 😔
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Apr 2024
We are working on getting our pool opened up very soon. We been waiting on a part for our equipment room.Sorry for the inconvience.

4/10 Poor

Jill

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Hotel Manager on 27 Apr 2024
Thanks

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was fantastic and very helpful!!!
Stayed 2 nights in Mar 2024
Response from Natalie ~ Manager on 27 Apr 2024
Many Thanks

10/10 Excellent

Lonnie

Stayed 1 night in Mar 2024
Response from Natalie ~ Manager on 26 Apr 2024
Thank you for your review.

4/10 Poor

Amberlyn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The smell of weed was so strong in the hallway that my head was spinning and i could barley manage to get my key card out and unlock the door. One of the rooms smelled like dog pee so strong it was extremely noticeable all down the hall OVER the weed. The breakfast was very limited but was decent.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 27 Apr 2024
Unfortunately, some things are now legal in Oklahoma, and while we request that no smoking of any kind is allowed, it is sometime a challenge.We will review our policies and address the issues your mentioned.

10/10 Excellent

Wesley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ample lighted parking. Clean and comfortable room.
Stayed 1 night in Mar 2024
Response from Tranya ~ Manager on 26 Apr 2024
Thank you for your review

4/10 Poor

betsy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 27 Apr 2024
We will work harder for our guest to make their stay better. Please stop by the front desk and let us know how we can help make your next stay the best.

2/10 Terrible

Ryan

Disliked: Staff & service
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 27 Apr 2024
We will try harder on your next stay with us. Please stop by the front desk if you ever have any concerns we need to address

10/10 Excellent

Carol

Stayed 1 night in Feb 2024
Response from Tranya ~ Manager on 26 Apr 2024
Thank you for your review

10/10 Excellent

peterson

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Tranya ~ Manager on 26 Apr 2024
Many thanks for the review of our wonderful Wyndham Garden

10/10 Excellent

Cody

Stayed 1 night in Feb 2024
Response from Tranya ~ Manager on 26 Apr 2024
Thank you for your review of our property!Our crew at the Wyndham Garden in Stillwater appreciate it very much!

8/10 Good

Dickie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place. Room was good. Older Property. Needs an upgrade. Internet not working. Paint missing around doorways. Breakfast was good. Staff friendly. Would stay again.
Stayed 1 night in Feb 2024
Response from Tranya ~ Manager on 27 Apr 2024
Thank you for your review

4/10 Poor

Brandi

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The hallways and room smelled horrible. Keys didn’t work most of the time. Side doors to the property were left propped open by rocks and other doors were not locked.
Stayed 3 nights in Feb 2024

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Natalie ~ Manager on 27 Apr 2024
Thank you for your review

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Hotel Manager on 27 Apr 2024
Thank you for your review

2/10 Terrible

Monica

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff needs more training, evidence of bugs needs to be contained, outside doors need to lock. Felt like a Motel 6!
Stayed 1 night in Feb 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice hotel for the money.
Stayed 1 night in Feb 2024
Response from Natalie ~ Manager on 27 Apr 2024
Thank you for your review

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

warren

Travelled with family
Good clean and economical.Staff is always courteous,
Stayed 1 night in Feb 2024
Response from Natalie ~ Manager on 27 Apr 2024
Thank you for your review

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay, the rooms were clean spacious and the beds were very comfortable. Great location restaurants nearby would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Natalie ~ Manager on 27 Apr 2024
Thank you for your review

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tranya ~ Manager on 27 Apr 2024
Thank you for your review

6/10 Okay

Verified traveller

Liked: Room comfort
Good breakfast, mediocre otherwise
The wifi did not work and the reception clerk seemed ok with it because it didn’t work for anyone. The bed was comfortable, the room ok, except there was no chair in the room to sit on. The hallway outside the room was being vacuumed from 8:00pm to after 9:00. Breakfast was very good!
Stayed 1 night in Jan 2024

4/10 Poor

Rocio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bugs in the bathroom. Strong dog pee smell. run down, dirty. The premise needs some major TLC. nice/comfy beds and good shower pressure.
Stayed 2 nights in Jan 2024

10/10 Excellent

warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tranya ~ Manager on 27 Apr 2024
Thank you for your review

4/10 Poor

Kelly I

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dark. Most of the staff were rude and unprofessional. Room was sparse.
Stayed 1 night in Jan 2024

8/10 Good

Jerlene, Arlington

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice decor, saw roaches in the bathroom.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Staff was really nice but there was a lot of mold in the shower and the shower drain was super slow.
Stayed 1 night in Jan 2024

6/10 Okay

Brian

Business traveller
Disliked: Cleanliness
Just ok
They need to get the breakfast out sooner, it was almost 7 before they got it out. Also, property needs cleaned better, small repairs and paint.
Stayed 1 night in Jan 2024