Exterior

Reviews of Hampton Inn & Suites Stillwater West

2.5 out of 5
Hampton Inn & Suites Stillwater West
615 S. Country Club Road, Stillwater, OK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 327 out of 498 reviews" "
Rating 8 - Good. 116 out of 498 reviews" "
Rating 6 - Okay. 29 out of 498 reviews" "
Rating 4 - Poor. 14 out of 498 reviews" "
Rating 2 - Terrible. 12 out of 498 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight was delayed so we missed our connecting flight but they got us new flight the same night
Stayed 1 night in May 2024

10/10 Excellent

Chad

Stayed 1 night in May 2024

10/10 Excellent

Gregory, Paradise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Rickey, Jones

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel facilities are a little dated, it is clean and the staff are friendly. Check-in and check-out were very efficient and quick. Good location for us.
Stayed 1 night in Apr 2024
Response from Melissa on 17 Apr 2024
We sincerely appreciate your participation in our survey. Your feedback is invaluable as it enables us to enhance the quality of our products and services. We're delighted that you had a wonderful stay and that our staff contributed to making it memorable. We look forward to welcoming you back in the future!

2/10 Terrible

Malissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't book this through Expedia. I accidently booked Stillwater, OK rather than Stillwater, MN and I noticed within less than 2 minutes of booking. Both the hotel and Expedia would not refund or reduce the charges. The inflexibility isn't worth it.
Stayed 1 night in Apr 2024

6/10 Okay

Jill, Horseshoe Bay

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
hair on bathtub and loud walking above our room for hours late at night, no wifi
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
I sincerely apologize for the inconvenience you experienced. Please rest assured that ensuring guest satisfaction is our top priority, and we are actively addressing the issues you encountered.

10/10 Excellent

R

Stayed 2 nights in Mar 2024

4/10 Poor

Ana

Travelled with family
Disliked: Cleanliness
The breakfast options were good, but the cleaning staff was terrible. They didn’t change the bed sheets or covers… they never even looked in the bathroom to clean the showers. But the receptionists were good.
Stayed 3 nights in Mar 2024

6/10 Okay

Ben

Liked: Cleanliness, staff & service
Staff was excellent and friendly and professional. Wifi and the food were both pretty weak considering the $200 a night pricetag.
Stayed 3 nights in Mar 2024
Response from Melissa on 19 Mar 2024
Thank you for taking the time to provide feedback on your recent stay with us. We appreciate hearing about your experience, both the positive aspects and areas where we can improve.We are thrilled to hear that our staff exceeded your expectations with their excellent, friendly, and professional service. Providing exceptional customer service is a top priority for us, and we're delighted that our team made your stay memorable.However, we're disappointed to learn that the quality of our WiFi and food did not meet your expectations. We understand the importance of reliable WiFi for our guests, especially in today's digital age, and we apologize for any inconvenience you experienced. We will investigate this matter further to ensure that our WiFi service meets the high standards we strive for.Similarly, we regret to hear that you found our food offerings to be lacking. We take great pride in our breakfast offerings and aim to provide a diverse and high-quality dining experience for our guests. Your feedback is valuable to us, and we will review our menu options and standards to address any shortcomings.Please know that your feedback is taken seriously, and we are committed to making improvements based on your comments. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.If you have any further feedback or concerns, please do not hesitate to reach out to us directly.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Melissa on 13 Mar 2024
We appreciate you taking the time to complete our survey. Your feedback is invaluable as it helps us enhance the quality of our products and services. We're delighted that you had an exceptional experience during your stay, and that our staff contributed to making it memorable. We look forward to welcoming you again in the future.

10/10 Excellent

Dominique

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eating area needed to be bigger with more tables. A huge group was staying at the hotel and took over eating area just to socialize, so there was no spots for people who wanted to eat breakfast.
Stayed 2 nights in Feb 2024
Response from Melissa on 13 Mar 2024
We appreciate you taking the time to complete our survey. Your feedback is invaluable as it helps us enhance the quality of our products and services. We're delighted that you had an exceptional experience during your stay, and that our staff contributed to making it memorable. We look forward to welcoming you again in the future.

10/10 Excellent

Debora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pool is dirty
Stayed 1 night in Feb 2024
Response from Melissa on 13 Mar 2024
We appreciate you taking the time to complete our survey. Your feedback is invaluable as it helps us enhance the quality of our products and services. We're delighted that you had an exceptional experience during your stay, and that our staff contributed to making it memorable. We look forward to welcoming you again in the future.

2/10 Terrible

Zachary

Stayed 1 night in Feb 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Jan 2024
Response from Melissa on 13 Mar 2024
We appreciate you taking the time to complete our survey. Your feedback is invaluable as it helps us enhance the quality of our products and services. We're delighted that you had an exceptional experience during your stay, and that our staff contributed to making it memorable. We look forward to welcoming you again in the future.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Melissa on 13 Mar 2024
We appreciate you taking the time to complete our survey. Your feedback is invaluable as it helps us enhance the quality of our products and services. We're delighted that you had an exceptional experience during your stay, and that our staff contributed to making it memorable. We look forward to welcoming you again in the future.

10/10 Excellent

RANDY

Travelled with partner
Liked: Property conditions & facilities
Only negative is no restaurant in walking distance
Stayed 1 night in Nov 2023
Response from Hotel Manager on 22 Jan 2024
Thank you for your feedback. We appreciate your positive comments.We understand that the lack of a restaurant in walking distance is a concern. We'll take note of this, and while we may not have control over the local area, we'll explore options to provide information on nearby dining choices for our guests' convenience.We value your business and hope to welcome you back for another positive experience in the future.Best regards,

10/10 Excellent

Gale, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, quiet stay. Clean, comfortable. Great breakfast. Would highly recommend.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 22 Jan 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great, quiet stay, found the accommodations clean and comfortable, and enjoyed the breakfast. Your recommendation means a lot to us.We look forward to welcoming you back for another excellent stay. If there's anything specific you enjoyed or if there's anything we can do to make your future stays even better, please feel free to let us know.Best regards,Hampton Inn & Suites Stillwater West

8/10 Good

Cherokee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was absolutely delicious! The room was clean. The only thing we didn’t care for was we didn’t realize it was an adjoining room. Besides that the bed was comfortable, it was quiet, and clean. We would stay here again but we would be sure to ask for a non-adjoining room.
Stayed 1 night in Oct 2023

8/10 Good

Phillip

Liked: Cleanliness, amenities, property conditions & facilities
Nice motel and a friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Mason

Stayed 1 night in Sep 2023

4/10 Poor

Stuart

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff. Breakfast coffee okay. BUT yet another hotel that does not check plumbing as part of maintenance between guests. Toilet blocked on arrival and discovered after unpacking resulting in repacking and unpacking to another room. When will hotels conduct checks on toilet and shower after each guest. Ain’t that difficult!!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Sheila, IRVING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel only a short drive to OSU.
Stayed 2 nights in Sep 2023

10/10 Excellent

Keith, Deltona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent. Clean and quiet. Comfortable bed. Friendly and helpful staff and great breakfast. Would definitely stay again.
Stayed 3 nights in Sep 2023

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and super clean
Stayed 2 nights in Sep 2023
Response from Melissa on 7 Sept 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was nice and the beds were comfortable.
Stayed 1 night in Aug 2023
Response from Melissa on 7 Sept 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excellent

Judy

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice & clean
Stayed 1 night in Aug 2023
Response from Melissa on 7 Sept 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 Good

Nancy

Travelled with family
The room was spacious. Was accomodating for wheelchair, but asked for handicap. No bars by toilet and had only 1 bar in shower. Had hair in the soap dish in shower! Breakfast was great! Could use more fresh fruit!
Stayed 1 night in Aug 2023
Response from Melissa on 7 Sept 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 Good

Thayne

Stayed 2 nights in Aug 2023
Response from Melissa on 7 Sept 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excellent

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in Aug 2023
Response from Melissa on 7 Sept 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Melissa on 7 Sept 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 Good

M Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great until we didn’t get any room refresh after requesting it. I had to make my own bed with clean sheets. You had to request any service you wanted the night before and I did but it was put down for the wrong day and they didn’t come that day either. It all worked out but a little annoying at first.
Stayed 3 nights in Jul 2023
Response from Melissa on 3 Aug 2023
Thank you for providing us with your feedback. I apologize you had a negative experience. I have addressed these issues to ensure they do not happen again. Guest satisfaction is of the utmost importance, and we are always looking for ways to improve. We hope you give a chance to make things right and try the Hampton Inn and Suites Stillwater-West again next time you find yourself in the area.

10/10 Excellent

Peter

Stayed 1 night in Jul 2023
Response from Melissa on 7 Sept 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Melissa on 3 Aug 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area of town. Staff was friendly and helpfu.
Stayed 1 night in Jul 2023
Response from Melissa on 3 Aug 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 Good

Kelly

Travelled with family
It was overall an average hotel. Nothing special, especially with the customer service.
Stayed 1 night in Jul 2023
Response from Melissa on 3 Aug 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointed
The staff was very friendly. The breakfast was average. Unfortunately the room’s AC was VERY noisy. The noise in general was horrible. We did not sleep well. It made for an exhausting vacation. We had a very long drive home! I was expecting a nicer experience instead got Motel 6.
Stayed 3 nights in Jul 2023
Response from Melissa on 3 Aug 2023
Thank you for providing us with your feedback. I apologize you had a negative experience. I have addressed these issues to ensure they do not happen again. Guest satisfaction is of the utmost importance, and we are always looking for ways to improve. We hope you give a chance to make things right and try the Hampton Inn and Suites Stillwater-West again next time you find yourself in the area.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Melissa on 15 Jul 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excellent

dianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service - 5 stars.
When my granddaughter and I arrived we were given a room which was located near a loud barking dog. A call to the front desk and we were given a room on a different floor, far away from the dog. Our stay was peaceful, room was clean and cozy.
Stayed 2 nights in Jul 2023
Response from Melissa on 15 Jul 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excellent

Renae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice stay. Comfy beds. The room was clean and the hotel was quiet. I would like to see some gluten free breakfast items.
Stayed 1 night in Jun 2023
Response from Melissa on 7 Jul 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

6/10 Okay

Vanessa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
People were great. Beds were not comfortable and the pillows were horrible. Breakfast was great
Stayed 1 night in Jun 2023
Response from Melissa on 7 Jul 2023
Thank you for providing us with your feedback. I apologize you had a negative experience. I have addressed these issues to ensure they do not happen again. Guest satisfaction is of the utmost importance and we are always looking for ways to improve. We hope you give a chance to make things right and try the Hampton Inn and Suites Stillwater-West again next time you find yourself in the area.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very clean
Stayed 1 night in Jun 2023
Response from Melissa on 7 Jul 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 Good

Kandis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, friendly staff. Slept well.
Stayed 1 night in Jun 2023
Response from Melissa on 7 Jul 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

8/10 Good

Keli

Stayed 1 night in Jun 2023
Response from Melissa on 15 Jul 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

6/10 Okay

Karyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Melissa on 7 Jul 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Melissa on 16 Jun 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excellent

JDavid

Stayed 2 nights in Jun 2023
Response from Melissa on 16 Jun 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excellent

Melody

Stayed 2 nights in Jun 2023
Response from Melissa on 7 Jul 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

10/10 Excellent

Jesse

Stayed 3 nights in Jun 2023
Response from Melissa on 7 Jul 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.

6/10 Okay

Deah

Travelled with group
Liked: Room comfort
Disliked: Staff & service
Very unfriendly staff. Not accommodating to diamond plus members and the rooms were ready super late even though rooms were clean and available.
Stayed 2 nights in Jun 2023
Response from Melissa on 16 Jun 2023
Thank you for providing us with your feedback. I apologize you had a negative experience. I have addressed these issues to ensure they do not happen again. Guest satisfaction is of the utmost importance and we are always looking for ways to improve. We hope you give a chance to make things right and try the Hampton Inn and Suites Stillwater-West again next time you find yourself in the area.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Melissa on 16 Jun 2023
Thank you for taking the time to fill out a survey. Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services.We are glad that you had an excellent stay and that our staff was successful in making your stay a memorable one. Hope to see you again in the future.