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Reviews of Tru By Hilton Staunton

2.5 out of 5
Tru By Hilton Staunton
120 Staunton Crossing, Staunton, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 298 out of 449 reviews" "
Rating 8 - Good. 96 out of 449 reviews" "
Rating 6 - Okay. 35 out of 449 reviews" "
Rating 4 - Poor. 12 out of 449 reviews" "
Rating 2 - Terrible. 8 out of 449 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Juanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best shower that I have had in a hotel. The water pressure was great!
Stayed 1 night in May 2024

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and up to date. Very modern. Extremely quiet. Staff was very helpful. Only thing which is minor, but woud like to have caffeine free tea bags. Even though we needed to leave before breakfast started, the staff allowed us to have toast, cereal coffee, tea and juice and went out if her way to get the milk for us.
Stayed 1 night in May 2024

2/10 Terrible

Martha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
By far the worst and loudest hotel I have had the displeasure of staying in. Since my room was by the 1st floor back door. The best is when I spoke to the front desk about the noise and dirty room. She said “ that is why we provide complementary ear plugs “ I want to my niece graduation with no sleep . Please beware !
Stayed 1 night in May 2024

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Love the rooms
Stayed 1 night in May 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility, plenty of parking and convenient to downtown. Would recommend it to others.
Stayed 1 night in May 2024

10/10 Excellent

Reena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with friendly staff who truly do make the stay there worthwhile. We loved it...can't say that about a lot of places these days. :)
Stayed 2 nights in Apr 2024

10/10 Excellent

Yujie

Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and confortable.
Stayed 1 night in Apr 2024

10/10 Excellent

M-M

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was food restaurant in walking distance
Stayed 1 night in Feb 2024

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to get to, staff pleasant, the room nice and clean with all the amenities you need
Stayed 1 night in Apr 2024

10/10 Excellent

Jason a

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean!!
Stayed 1 night in Apr 2024

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and very nice staff
Stayed 1 night in Mar 2024

6/10 Okay

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the soaps and shampoos were easy to squeeze and use. I didn’t like the bed. The bed was honestly pretty uncomfortable. It felt very hard and springy. It needed a plushy topper or something to make it more comfy. I had a hard time sleeping on time.
Stayed 1 night in Mar 2024

10/10 Excellent

Steven, Dayville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern hotel! Clean and friendly.
Stayed 1 night in Mar 2024
Response from Annette - Front Desk Supervisor on 19 Mar 2024
Hi Laura, friendly and cleanliness are two of our core values, so we're thrilled to hear that you experienced both during your stay. We can't wait to see you again. Annette - Front Desk Supervisor

10/10 Excellent

Janice, Troutville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quaint all you need for overnight travels for business
Stayed 1 night in Mar 2024
Response from Annette - Front Desk Supervisor on 19 Mar 2024
Thank you for providing this feedback, Janice. We work hard to provide outstanding service, and it makes us happy to hear that guests feel taken care of. We can't wait to see you again. Annette - Front Desk Supervisor -

10/10 Excellent

Reginald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms where very clean.Staff was polite.
Stayed 2 nights in Mar 2024
Response from Annette - Front Desk Supervisor on 19 Mar 2024
Thank you for the kind feedback, Reginald. We work hard to provide outstanding service, and it makes us happy to hear that your stay was good. Annette - Front Desk Supervisor

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice reception. Very clean and comfortable.
Stayed 1 night in Mar 2024

2/10 Terrible

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for all types of travel.
Stayed 1 night in Feb 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!! Just didn’t care for the pillows.
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Simply clean and neat. And the workers were very nice and the bed and the pillows were very comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted in a friendly fashion. Quick check in. Nice clean room near interstate.
Stayed 1 night in Feb 2024

10/10 Excellent

Duncan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that there are no carpets in the rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

Jared

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great place to stay. The beds are a bit uncomfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Lourdes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a pretty new location and it is all very clean . Breakfast was nice with a lady making sure it was all clean. The coffee is great- Lavazza so good flavor. The amenities were also good.. will return on our visit south again. Always looking for something like this.
Stayed 1 night in Jan 2024

10/10 Excellent

Marybeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Annie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belles installations neuves !! Super déjeuner et belle salle de jeux !!
Stayed 1 night in Dec 2023

10/10 Excellent

Kresta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Travelled with partner
The property was fine, area and location worked for us. We thought motel was set up nicely for a family travelling. The had a lot of activities for the kids.
Stayed 2 nights in Dec 2023

10/10 Excellent

JOSUE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place!!
The staff was super friendly, check in was fast and the place cleanness is superb. I recommend tru by Hilton.
Stayed 1 night in Nov 2023

10/10 Excellent

Denice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stop
The staff was attentive and friendly. Breakfast was excellent and the area was we,l stocked and spotless.
Stayed 1 night in Nov 2023

10/10 Excellent

SUSAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heading south
Great breakfast, clean, etc
Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Clean, new hotel with modern decor. Breakfast was ok, but disappointing for this class of hotel, and noise level from the nearby highway and thin walls was surprisingly high. Staff was not especially helpful. Won't be staying here again-- will choose the adjacent Marriott instead.
Stayed 1 night in Oct 2023

6/10 Okay

Timothy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This hotel is close to restaurants and downtown Staunton and is clean. The mattresses on both Queen beds were very lumpy and uncomfortable. There are no closets and two lights had burned out bulbs. A lot of noise from the floor above our room. A decent place but we found it too uncomfortable and a bit noisy. There were several good locations in the room to charge iPhone and laptops.
Stayed 1 night in Oct 2023

10/10 Excellent

MICHELLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for JMU family weekend 2023. Very clean, cheerful and easy drive from JMU. Highly recommend.
Stayed 2 nights in Sep 2023

10/10 Excellent

MJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really like this new brand!
I really love these new "Tru by Hilton" hotels - the brand is new, and the decor/room configuration is distinctive, so they're all recently renovated, with all-new fixtures. Very comfortable. They don't have a lot of extra frills, but they have everything you need for an overnight stay on a road trip. Staff were friendly, welcoming, and helpful.
Stayed 1 night in Sep 2023

8/10 Good

Randy

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harry Potter fun
It was a clean and well organized hotel would definitely recommend it I will be going there again next year for the Harry Potter festb
Stayed 1 night in Sep 2023

10/10 Excellent

cheryl, MOHNTON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness excellent
Stayed 1 night in Sep 2023

4/10 Poor

John

Travelled with family
Liked: Staff & service
Disliked: Room comfort
My back took a week to recover
The bed was like sleeping on a sheet of plywood
Stayed 1 night in Aug 2023

8/10 Good

JANICE

Business traveller
Liked: Cleanliness, staff & service, room comfort
Creepy night
Had trouble with my confirmation number took me a 1/2 to get checked in. The room was nice and clean but I was given an adjoining room couldn’t sleep was scary little creepy. I should have complained but I just left at the break of dawn.
Stayed 1 night in Sep 2023

8/10 Good

Dick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, super clean, fantastic staff, comfortable and new. Even the breakfast was good. The only negative was the lack of water pressure in the shower. And the fact that I booked on Expedia for $99 with the ‘pay at the property’ option and was billed $170 at the property.
Stayed 1 night in Sep 2023

10/10 Excellent

Karyn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough about the property. From the staff to the property, my family couldn't have asked for anything more. I've already told about 10 families that frequent the Staunton area that they must make this property their only destination. Leah at the front desk provided the best service, and I hope Hilton is paying her well. I don't give kudos lightly, as I have worked in the quality customer experience industry for over 16 years. Again, great service and experience, I'd give this property 10 stars, if it was an option.
Stayed 1 night in Sep 2023