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Reviews of AmeriStay Inn

2.5 out of 5
AmeriStay Inn
4502 SE US HWY 169, St. Joseph, MO

Reviews

5.4
Rating 10 - Excellent. 48 out of 581 reviews" "
Rating 8 - Good. 136 out of 581 reviews" "
Rating 6 - Okay. 119 out of 581 reviews" "
Rating 4 - Poor. 120 out of 581 reviews" "
Rating 2 - Terrible. 158 out of 581 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

4.2/10

Amenities

5.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

4/10 Poor

Jerry

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our bed sheet had a hole in it and one of the towels provided had a yellow stain in it. And it was a bit confusing to find the property. The sign has not been changed over from HG Guest House to AmeriStay Inn.
Stayed 1 night in Mar 2024
Response from MP on 28 Mar 2024
Dear JerryThank you for your feedback and patronage We will address your concern.

8/10 Good

Dean

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from MP on 6 May 2024
Thank you for your stay.

2/10 Terrible

Kyle

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were dirty clothes left in our bathroom, management was untimely and non-communicative. Will never stay here again
Stayed 1 night in Mar 2024
Response from MP on 11 Mar 2024
Thank you for your concerns. We will address these issues. Thank you for your stay.

2/10 Terrible

Kayte

Was gross
Stayed 1 night in Feb 2024
Response from MP on 23 Feb 2024
Thank you for your stay.

4/10 Poor

Karoline

Disliked: Room comfort
Transferring
Moving from Billings MT to Pensacola FL for my job.
Stayed 1 night in Feb 2024
Response from MP on 23 Feb 2024
Thank you for your stay. So glad we could help get your stairs for your travel trailer unstuck for you. Hope to see you again.

2/10 Terrible

Korie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude staffing
Stayed 1 night in Feb 2024
Response from MP on 22 Feb 2024
Sorry you had this experience. We will address this issue.

2/10 Terrible

Angelina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even after booking online we had to put a 100 deposit down the sheets smelt like they weren’t changed the shower wouldn’t drain we stood at the front desk for 20 minutes before anyone came to check us in the toilet wobbled the tv didn’t work and the room wasn’t clean
Stayed 1 night in Feb 2024
Response from MP on 5 Feb 2024
Thank you for your stay. We was helping another guest. Sorry you had to wait about 5 minutes. We will address your concerns.

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ZERO Stars for HOTELS.COM and GUESTHOUSE
Do not patronize this establishment. I booked a room for my girlfriend to stay for a night. When she tried to check in the staff told her that there was $100 CASH ONLY deposit and would not let her check in. Hotel.com has horrible service too... Hotels.com stood before their shady business partner and refused to offer a refund. Now I have to dispute the charge on my credit card. What a disaster. Thanks @Hotels.com and @GuestHouse.... you both receive ZERO STARS... do NOT recommend.
Stayed 1 night in Jan 2024
Response from MP on 5 Feb 2024
When bookings are made thru a 3rd party like this reservation we have no control on what hotels.com can do. I'm sorry this happened to you.

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St, Joseph MO
I have no complaints about the hotel itself. But the breakfast was not available and the lobby was locked at 9:00 a.m. There were no lights on in the eating area and they did not answer the buzzer or the phone.
Stayed 1 night in Jan 2024
Response from MP on 1 Feb 2024
Thank you for your stay. We're sorry this happened. We will check into this.

2/10 Terrible

Becky

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The motel was very noisy due to traffic , the beds were hard and never a had a mattress protector on the bed. I was bitten multiple times by bed bugs and there was no breakfast as advertised. I stayed in room 124 .
Response from MP on 25 Jan 2024
Thank you for your stay. Sorry we didn't meet your expectations.

8/10 Good

roger

Business traveller
Stayed 1 night in Jan 2024
Response from MP on 25 Jan 2024
Thank you for your stay. See you again.

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities
I was unable to get a refund for the room I didn’t stay in. The desk clerk was unfriendly and not helpful. The room stunk to high heaven. Latch lock was broke from the wall. Unsafe feeling.
Stayed 1 night in Jan 2024
Response from MP on 17 Jan 2024
Sorry we didn't meet your expectations.

6/10 Okay

jason

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I appreciated the courtesy of the staff very much. The room was very pleasant, clean. Nice decor. Shelf for the towels coming out of the wall. Dusting needed around vents. Bathroom door too swollen to close. Holes in the shower need patching - afraid of cameras. Fridge a little noisy at night. The lounge chair faded and worn. Biggest complaint is the quality of the bed. Very uncomfortable.
Stayed 1 night in Oct 2023
Response from MP on 31 Oct 2023
Thank you for your feedback. Thank you for your stay.

6/10 Okay

Lori

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean but a little rough. We checked in late (dark out) and it was hard to find a light that would turn on when we came in. The switch by the door didn’t work. One lamp wasn’t plugged in and we had to unplug the refrigerator to be able to use it. The toilet paper holder seemed like it might fall out of the wall. The door had a deadbolt and we felt safe but the safety lock at the top of the door was broken/couldn’t work. We were too tired to ask to change rooms but ours could have used some attention.
Stayed 1 night in Oct 2023
Response from MP on 16 Oct 2023
Thank you for your feedback. Thank you for your stay.

6/10 Okay

Joe R De

Liked: Staff & service
Breakfast area was clean. Breakfast was good. Lighting was poor inside the rooms and outside.
Stayed 2 nights in Oct 2023
Response from NP on 12 Oct 2023
Thank you for your feedback.

2/10 Terrible

Glennis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The condition of the room was very below standard and we were unable to stay there. The furniture was dirty and in disrepair. The TV didn't work. It felt unsafe to be there in the day so we felt like we would not be able to stay the night.
Stayed 1 night in Oct 2023
Response from MP on 9 Oct 2023
Thank you for your feedback.

2/10 Terrible

Trenton

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst
I booked online. Was told at counter that i had to pay an additional $120.00 cash deposit, and i wouldnt recieve a receipt for it.i only had 113, i am a single father of a 2 yr old and 5yrold. We slept my our pick up.
Stayed 1 night in Oct 2023
Response from MP on 9 Oct 2023
Thank you for your feedback.

10/10 Excellent

Rae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from NP on 28 Sept 2023
Thank you for your feedback

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely felt afraid to stay. Expedia should not endorse this place. People hanging around carrying cases of beer. Doors wouldn’t shut.
Stayed 1 night in Sep 2023
Response from MP on 19 Sept 2023
Thank you for your feedback.

2/10 Terrible

Jeremy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The photos of the property are inaccurate, and they staff were very unhelpful or communicative.
Stayed 1 night in Aug 2023
Response from MP on 28 Aug 2023
Thank you for your feedback.

2/10 Terrible

Randall

Disliked: Cleanliness, property conditions & facilities
Response from MP on 14 Aug 2023
Thank you for your feedback.

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities
It is close to the I-29 exit, affordable and clean.
Stayed 1 night in Aug 2023
Response from MP on 14 Aug 2023
Thank you for your stay.

4/10 Poor

Keely

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I overlooked the bad reviews about the cleanliness and broken locks (which were correct) because of the location convenience for us and the fact that it had a pool for our kids...the pool was closed down. We are really frustrated that they advertised a pool and didn't actually have it in working order. Definitely not worth the $120 for the night and not fair to advertise and have people pay for it and not be able to provide, bad business in my opinion.
Stayed 1 night in Aug 2023
Response from MP on 7 Aug 2023
Sorry we didn't meet your expectations. Unfortunately we are waiting for the pump to arrive as it went out. I's sorry for inconvenience on that part. Thank you for your feedback and stay.

4/10 Poor

Gary

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Bedding was not clean and lumpy. Towels and wash cloths were stained and dirty. The rooms entry door lock was broken. - - K.C. Chiefs summer camp had little choices.
Stayed 2 nights in Jul 2023
Response from MP on 31 Jul 2023
Sorry we didn't meet your expectations.

2/10 Terrible

Angelina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ms. Disgusted
Room was very uncomfortable due to front door barely closed at the bottom allowing bugs to come in. Bathroom faucet was a struggle to turn on and off. Refrigerator didn't work so I wasn't able to store bottled water or drinks in the fridge or my leftover food to stay cool and fresh. And you could hear traffic coming and going all night at the location of the Hotel. I regret booking to stay at this Hotel. It was a Hotel from Hell for me. Thank God I survived the night.
Stayed 1 night in Jul 2023
Response from MP on 31 Jul 2023
Sorry we didn't meet your expectations. Thank you for your feedback.

6/10 Okay

James

Stayed 2 nights in Jul 2023
Response from MP on 17 Aug 2023
Thank you for your feedback. We thank you for your stay.

6/10 Okay

DAWN

Travelled with group
Liked: Staff & service
Need more of a variety for breakfast and update hotel.
Stayed 3 nights in Jul 2023
Response from MP on 19 Jul 2023
Thank you for your feedback and stay.

2/10 Terrible

Vicki

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Air didn’t work, dirty, stinky. Front desk staff was rude. Furniture was broke. We ended up not staying in that hotel, didn’t get a refund!
Stayed 1 night in Jul 2023
Response from MP on 12 Jul 2023
Thank you for your feedback. Upon further inspection of the a/c it was working fine. When the air is off it will take more than 5 minutes to cool the . We did remove the footstool.

2/10 Terrible

Shannon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from MP on 5 Jul 2023
Thank you for your feedback.

4/10 Poor

JANE

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The chairs in the room were in awful shape, dirty and ripped. The towels and wash rags were gray instead of white. There were 3 different nail holes where the chain was on the door from it being ripped off and put back on. How they made this place look nice on the website is beyond me!
Stayed 1 night in Jun 2023
Response from MP on 29 Jun 2023
Sorry we didn't meet your expectations. Thank you for feedback. We will address your concerns.

2/10 Terrible

JoAnn M

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is a dump plain & simple. We are just average people, not expecting a palace. Chair is so filthy you can see the grease. Deadbolt broken. Furniture broken & damaged. Any metal surface rusted. Sink dirty. Carpet dirty. Outside upper floor stairwell & walkway rusted. Bkfst was awful. Something floating in the oj.
Stayed 1 night in Jun 2023
Response from MP on 28 Jun 2023
sorry we didn't meet your expectations. We will address these issues. Thank you for your feedback.

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly.
Stayed 1 night in Jun 2023
Response from MP on 26 Jun 2023
Thank you I will pass this along.Thank you for your stay.

2/10 Terrible

Donald

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from MP on 15 Jun 2023
Thank you for your feedback.

8/10 Good

Barbara, Herington

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Said they had breakfast. Was disappointed only
Stayed 3 nights in Jun 2023
Response from MP on 14 Jun 2023
Thank you for your stay and feedback.

2/10 Terrible

Seth

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room smelled,chairs were torn ,floors dirty,refridgerator dirty and smelled,toilet seat loose,carpet torn away from wall.If you.zPrice was good but you get what you pay for.
Stayed 1 night in Jun 2023
Response from MP on 9 Jun 2023
Thank you for your feedback. We are sorry we didn't meet your expectations. We strive on our housekeeping. We will look into these issues.

6/10 Okay

Patricia

Stayed 1 night in May 2023
Response from MP on 22 Jun 2023
Thank you for your stay and feedback.

4/10 Poor

Vanity

Disliked: Property conditions & facilities
Pool wasn't open and the breakfast was cereal and a loaf of bread. Juice was out both mornings. Bathtub had black hairs of the wall and there was not a knob on the inside of door. Beds were comfortable and rest of room was clean.
Stayed 2 nights in May 2023
Response from MP on 30 May 2023
Thank you for your 2 night stay.

2/10 Terrible

Mona

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stay in a lot of places for my work,this was the dirtiest one I stayed in I would not let my dog in there.the lady at the front desk was nice
Stayed 1 night in May 2023
Response from MP on 27 May 2023
Thank you for your feedback. We strive on our housekeeping. We will look into your concerns.

6/10 Okay

Loretta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Needs updated.
It was outdated, the chair in my room was filthy.
Stayed 1 night in May 2023
Response from MP on 22 May 2023
Thank you for your stay. We will look into this issue.

4/10 Poor

Norma

Disliked: Cleanliness, amenities, property conditions & facilities
I do not recommend. Supposed to be non smoking and reeked of tobacco. My allergies were kicked into high gear.
Stayed 1 night in Apr 2023
Response from MP on 26 Apr 2023
Thank you for your feedback. Our nonsmoking rooms are nonsmoking but have outside corridors. We apologize for any problems you had. Please give us another try in the future. Thank you

2/10 Terrible

Billy

Disliked: Amenities
The door wasn’t secure. There were screws missing. I feel someone could have easily kicked it open. If I would have got bit by bed bugs i would definitely request a refund but all I did was itch rather it was bed bug parinoia. This property shouldn’t be on Expedia I would only pay $30 for this I couldn’t believe the listed price.
Response from MP on 22 Apr 2023
We are sorry this happened. We will look into this further. Thank you for your patronage.

2/10 Terrible

Courtney

Response from MP on 8 May 2023
We are sorry we didn't meet your expectations. We strive to give the best service . Thank you for your feedback.

4/10 Poor

Benjamin

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Loves truck stop nearby was handy. Sink faucet, toilet handle, bathroom door handle all loose. Free breakfast was banana and pastries. Expedia room charge as promised - then $25 added "for incidentals. All room items: toilet paper, tissue, soap, coffee creamer - cheapest value items. Bed bugs!
Stayed 2 nights in Apr 2023
Response from MP on 17 Apr 2023
Thank you for your 2 night stay. We will address these issues. Our breakfast is continental. We do offer coffee, juice, toast, and 2 kinds of cereal with this.

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service
It was easy to get to, lady at the desk was very friendly
Stayed 1 night in Mar 2023
Response from Manish on 6 Apr 2023
Thank you for staying with us. We hope to see you again in the future.

2/10 Terrible

Jacob

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting Filth
Upon arrival, we noticed several unacceptable conditions of the room. First being how the front door would not close, allowing the below freezing temperatures into the room. So much so the heating in the room did nothing to combat. Second being the numerous human bodily fluid stains covering the sheets and furniture. It was a disgusting and hazardous environment and we requested a refund, to which the property denied. We paid for a livable space for the night and we were not given that nor were we reimbursed. We stayed at the motel 6 down the road. We will be contacting the property higher management and will look into legal action if we cannot get the almost $70 we spent on this pig pen they call a hotel.
Stayed 1 night in Mar 2023
Response from mp on 22 Mar 2023
Sorry you had this experience. We strive on our housekeeping . When booked with 3rd party sites we don't collect the money they do. We will address these issues.

8/10 Good

Edward

Stayed 1 night in Mar 2023
Response from mp on 3 Apr 2023
Thank you for staying with us.

4/10 Poor

Monica

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We chose this location because it advertised a gym on site. Evidently there has not been one there for about 5 years! Please update the listing. Breakfasts was also very disappointing, everything was stale.
Stayed 1 night in Mar 2023
Response from mp on 6 Mar 2023
Thank you for your feedback. Our breakfast is cold breakfast . Sorry to hear this.

2/10 Terrible

Dennis

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from mp on 22 Mar 2023
Thank You for your stay.

4/10 Poor

Tonya

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from mp on 20 Feb 2023
Thank you for your feedback.

8/10 Good

William

Travelled with partner
Liked: Staff & service
Property not as pictured, or very old picture. Shared parking with smoke shop, massage business, and mexican restaurant. As there had been snow just a day before, ice hazards in parking lots. Coffee pot in room, but no coffee. No TV guide in room, to know what was local channels. Room was sufficient, but did notice that the headboard attached to wall, was very dusty. Unfortunately, there was a problem with a backed up sewer the next morning, so coffee only in lobby.
Stayed 1 night in Feb 2023
Response from mp on 20 Feb 2023
Thank you for your feedback. We strive to give patrons the best housekeeping. We will check your concerns. The remote for t.v. has a guide on them. Front Desk is always available to get the needs for your stay.