Poolside Family suite-1001 | View from room
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Reviews of Mandela Court Grenada

4 out of 5
Mandela Court Grenada
Gramillion's Way, Lance Aux Epines, St. George's

Reviews

8.0

Very good

Rating 10 - Excellent. 11 out of 27 reviews" "
Rating 8 - Good. 9 out of 27 reviews" "
Rating 6 - Okay. 4 out of 27 reviews" "
Rating 4 - Poor. 1 out of 27 reviews" "
Rating 2 - Terrible. 2 out of 27 reviews" "

8.2/10

Cleanliness

6.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Orlando, Grand Turk

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Management on 5 Apr 2024
Thank you Orlando for your favorable review! We enjoyed having you and your wife stay with us and we are happy to hear you enjoyed your stay! We look forward to having you both back in the future.

10/10 Excellent

Jude

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Rooms and grounds immaculately kept and fabulous and friendly staff, Janelle and Keisha, who responded immediately to any concern, such as the wireless. Perhaps provide clear directions to the location. Had to ask around and found it by luck.
Stayed 7 nights in Mar 2024
Response from Management on 20 Mar 2024
Thank you so much for your glowing review, Jude! We're thrilled to hear that you found our rooms and grounds immaculately kept, and that our staff provided you with fabulous and friendly service. We truly appreciate your feedback regarding the wireless concern, and we're glad that Johnelle and Kitisha were able to address it promptly for you.We understand the importance of ensuring a seamless experience for our guests, and we will take steps to improve our directions to make it easier for future guests to find us.We hope to welcome you back to our hotel soon for another wonderful stay! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Safe travels!

10/10 Excellent

David

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Management on 16 Jan 2024
Hello David,Thank you for taking the time to make this favorable review. It's always a pleasure to know that our efforts to provide exceptional service and a memorable stay have resonated with our guests. Thank you for choosing Mandela Court, and we genuinely appreciate your positive review. Wishing you wonderful travels ahead!

10/10 Excellent

Djimmer

Travelled with family
Liked: Cleanliness, room comfort
From the moment we arrived to our last day, the staff went above and beyond to make us feel at home. The hotel is great, with everything needed for a fantastic stay. We look forward to visiting again!
Stayed 6 nights in Aug 2023
Response from Johnelle on 17 Aug 2023
Hi Djimmer, Thank you for your favourable review! We are thrilled to hear you enjoyed your stay with us as much as we enjoyed having you and your family and we look forward to your next visit! :)

6/10 Okay

Izet

Travelled with family
Liked: Cleanliness, property conditions & facilities
Place is nice and clean. Our fridge was not working properly and tv had no cable.
Stayed 3 nights in Aug 2023
Response from Management on 30 Aug 2023
Hi Izet, thank you for your review. It was nice having you and your son stay with us. We were advised the fridge was working when we sent someone to check on it. And all of our tvs are upgraded from cable to fire stick, which allows you to watch millions of tv shows and movies, livestream sports, listen to music and more.

10/10 Excellent

Krishna

Liked: Amenities, property conditions & facilities
Beautiful property! The staff are amazing and the rooms are clean and well maintained. I cannot recommended this place enough!
Response from Johnelle on 11 Mar 2023
Thank you for your review!

10/10 Excellent

Becky

Stayed 1 night in Mar 2023
Response from Management on 25 Mar 2023
Hi Becky, Thank you for your favorable review. We enjoyed having you stay with us and we look forward to welcoming you and your friends again.

4/10 Poor

Tessimy

Stayed 1 night in Feb 2023
Response from Management on 22 Mar 2023
Hello Tessimy, Thank you for staying with us. We are sorry you didn't enjoy your stay. We appreciate the feedback. This will help us improve our service.Regards, Management.

6/10 Okay

Tom

Liked: Cleanliness
Beautiful site, nice rooms with vaulted ceilings. But there was no free breakfast, living room windows had no outside view, and there was pool side construction everyday. The first morning there was no running water - none!. This was fixed, but no hot water for 3 days. The on site kitchen cafeteria area was closed. So the place needs major work and focus before I would stay there again.
Stayed 7 nights in Jan 2023
Response from Mandela Court on 31 Jan 2023
Hi Tom, Thank you for your feedback. I am so sorry you did not enjoy your stay with us. We offer different room categories. Your chosen room is our most cost effective with outdoor views from the bedroom and bath. According to the information we received from Expedia breakfast was not included. We will liaise with Expedia to have that fixed. If you had spoken with our reception we would have been happy to upgrade you. We will keep your comments in mind so we can improve our service. Thank you. Regards,Management.

10/10 Excellent

Ganiyu

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The location has a unique landscape like a penthouse on the hill.;the staffs are friendly and accommodating. I love it!
Stayed 3 nights in Aug 2022
Response from Shanna Douglas on 10 Aug 2022
Thank you Mr. Ganiyu, the Management and staff at Mandela Court were very happy to have you all, and made your stay one to remember. Thanks again, looking forward to having you again soon. Blessings.

10/10 Excellent

Lewanda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Nov 2021

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Mandela Court on 26 Aug 2019
Thank you for your review! We are looking forward to your next stay with us!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in Aug 2019
Response from Mandela Court on 26 Aug 2019
Thank you for your review!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a quiet area
It's a great place to stay and they will have more amenities to make it even better. The hostess is very nice and answered all my questions. I will look forward to staying there the next time I get into Grenada.
Stayed 5 nights in Aug 2019
Response from Mandela Court. on 20 Aug 2019
Thank you for your review! We are looking forward to your next stay with us!

8/10 Good

Regina, New jersey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a small, privately-owned property so it will not have all the amenities of a large hotel chain, although they are in the process of adding a small restaurant and an exercise room. It was a lovely one of a kind hotel with spacious suites. Parking was tight due to construction but doable and the hotel was in a good location. The owner Christopher and Johnelle (concierge?) were very friendly and helpful, although it was Johnelle's first day when we arrived. My only complaint was that water pressure was low.
Stayed 6 nights in Mar 2019
Response from Mandela Court on 29 Mar 2019
Hey Regina, Thanks for the feedback! We enjoyed having you stay with us and hope to see you guys again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2019
Response from Christopher on 5 Apr 2019
Thank you!

8/10 Good

Verified traveller

Stayed 6 nights in Mar 2019
Response from Christopher on 5 Apr 2019
Thank You!

8/10 Good

Verified traveller

Stayed 6 nights in Mar 2019
Response from Christopher on 5 Apr 2019
Thank you!

8/10 Good

Verified traveller

Stayed 6 nights in Mar 2019
Response from Christopher on 5 Apr 2019
Thank you!

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
It's a bit misleading to have this kind of a place on hotels.com. It was ok, but hardly a place that I would compare to a real hotel. Not even drinking water available... Not really their fault, I suppose, but probably is the fault of hotels.com for listing it. I will be more careful with your website in the future.
Stayed 1 night in May 2018
Response from Chris on 24 Jun 2018
We are sorry our guest was not delighted by our accommodation. We go to great lengths to make sure everyone who stays with us is comfortable. Ours is an apartment hotel which comes with some differences but same great hospitality. We wish you had told us about your dissatisfaction so we could have done more, specific to your needs

2/10 Terrible

kathy, plantation, fl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
this is not a legitimate place to stay
We were not picked up--they did not answer the phone-we took a cab and the place was dark-- we were held up in customs because they never heard of them

8/10 Good

Ava

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, comfortable Hotel. Great location
Staff was attentive to our needs. Always willing to help.

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Melissa, Lanham, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine Lodging on the Spice Isle
My husband and I are both extremely pleased with the staff, the hotel and the community. Everyone made us feel not only welcomed, but like we were very special guests. Whatever we asked for was immediately addressed. The hotel is a lovely 3 story structure with an enclosed courtyard. The one bedroom suite included a full kitchen and living room/dining room area that was very attractive and comfortable. The separate bedroom (and bathroom) was very neat and inviting. The suite also included a washing machine and dryer. I cannot think of anything wrong with the Mandela Courts Grenada. It will be our place to stay whenever we return. I would recommend it to anyone who is seeking top rate lodging while visiting Grenada.

8/10 Good

Christine, Philadelphia, PA

Liked: Cleanliness
Disliked: Staff & service
Good stay and location, but not an expected hotel
The location of the Mandela is close to the Prikley Bay Marina, a place with really great food, a fun bar, and a lot of different activities. The hotel itself is set up as a condo, which was unexpected from the descriptions and pictures. There is no front desk, the general manager is only in during certain times of the day (the cleaning staff let us is and we didn't speak with anyone for hours), and the room itself is structured as a live-in condo; complete with a full kitchen, dining area and living room. The room was spacious, clean, but not as comfortable or welcoming as anticipated. Would not recommend as a hotel option, as we stayed for only 1 night, but rather as a place to live for several weeks!