Top Hotels Near St. Claire Square Mall in Fairview Heights from NZ$119

"Was assigned multiple dirty rooms, given unprogrammed key cards and long lines to wait in as we tried to get assistance with our dirty rooms. Trash cans full, power fan drying the floor, stains on the floor and bedding."

"Rude after hours valet, valet not available after certain hrs which was not told, even though we had to pay 50$ per night. The stay was expensive and did not meet the expectations "

"I have booked this property several times and stayed and never had any of the issues that I had during this stay. To begin there was six of us divided by three rooms. One of the rooms was paid for in advance and the other two chose to pay at the property which we had to pay extra money to do so. Around 6 o'clock the day of check-in, the property call saying that if we did not pay by 7 o'clock, they were going to cancel the room. I never had an issue with paying when I arrived at the property so I was confused. I called the property and was talking to a man who I later found out. His name was Chris even if that is his real name he was very rude and told me that if I did not pay by seven, they were canceling the room and I asked him about the refund for the amount we had to pay extra for choosing the option to pay at the property and he said there would be no refund and hung up on me. I then had to call the corporate number and I spoke with someone named Monica. She was great and made the process more tolerable she also stated that he was rude to her but she had informed him he couldn't cancel nd that we would be there before 2 AM which is what was told to me when I called earlier that day to ask when was the latest time that I could check in. he was still there When I check into my room, I opened the refrigerator and found someone else's pizza and red juice stains. The other room had dirty bed linen and he refused replace stating housekeeping had left for the day."

"Staff was great and very friendly. Only concern is bathroom had red stuff on floor right by sink that looked like blood."

"Pool was freezing for the kids. It was more like an ice bath which is disappointing. The room was small but it worked for the family of four. There were some other oddities that made it challenging. For example the parking garage height prevented any larger vehicles from self parking. "

"Room was clean and we had a great view. The food was great and the staff were very personable. Plan on staying again when we come back. "

"The gym was fantastic and so was the museum. Our room had a musty odor to it and we couldn’t connect the tv to the Google apps. Other than that it was great. I wouldn’t stay here with very young kids because of the art they’ll be tempted to touch and deep pool where people are trying to swim laps. "

"We had an amazing stay. The hotel was under construction, but staff were very understanding and helpful with all concerns. "

"Everything was great 👍 "