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Reviews of Village Inn Springfield

3 out of 5
Village Inn Springfield
1875 Mohawk Blvd, Springfield, OR

Reviews

8.0

Very good

Rating 10 - Excellent. 354 out of 1004 reviews" "
Rating 8 - Good. 402 out of 1004 reviews" "
Rating 6 - Okay. 150 out of 1004 reviews" "
Rating 4 - Poor. 63 out of 1004 reviews" "
Rating 2 - Terrible. 35 out of 1004 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all the front desk guy was amazing! So friendly and energetic. Loved his great attitude. Room was clean and smelled clean! Only thing to improve in the mattress. Of course it’s subjective but it wasn’t very comfortable. Over all the stay was great and would return.
Stayed 1 night in May 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Anna on 14 May 2024
Thank you for the review!

10/10 Excellent

VERONIQUE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Anna on 14 May 2024
We're so glad you enjoyed your stay! We hope you'll visit again!

4/10 Poor

James

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024
Response from Anna on 14 May 2024
We would love to hear your feedback so we can improve the guest experience!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet and very clean and tidy. Friendly check in. Keep up the good work!
Stayed 1 night in May 2024
Response from Anna on 14 May 2024
Thank you for the review! We're glad you enjoyed your stay!

4/10 Poor

Pali Ke Kua Mahina Ke Alo

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Anna on 6 May 2024
We'd be very interested in any feedback you could provide about your experience!

8/10 Good

Ray

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Anna on 6 May 2024
Thank you for the review!

8/10 Good

Baylee

Travelled with partner
Liked: Cleanliness, staff & service
The lady who checked us in was amazing! I forget her name but she was super thorough and welcoming and made sure everything was going to go well during our stay.
Stayed 1 night in Apr 2024
Response from Anna on 2 May 2024
We're glad you enjoyed your visit with us! We hope you'll stay again soon!

10/10 Excellent

Lisa

Travelled with family
Very clean and comfortable. Great location. Great service.
Stayed 2 nights in Apr 2024
Response from Anna on 2 May 2024
We're glad you enjoyed your stay!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check-in to check-out this was a great place to stay. Conveniently located, easy to get in and out, close to shopping and restaurants... Staff was extremely friendly and helpful... Room was very clean and comfortable... We will definitely stay again when in the area and would recommend to others for certain.
Stayed 1 night in Apr 2024
Response from Anna on 29 Apr 2024
Thank you so much for the review! We're glad you enjoyed your stay and hope you'll visit with us again soon!

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast accurate, friendly staff. Frank answered all of our questions and explained everything.
Stayed 2 nights in Apr 2024
Response from Anna on 29 Apr 2024
Thank you for the review! We're glad you had a good visit with Frank and hope you'll stay with us again!

6/10 Okay

Jan, Coos Bay

Business traveller, Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Employee quite confusing. Had “NO VACANCY “ sign up but nobody around. Lots of Rooms with no bed linens on beds.stated she couldn’t answer any questions.
Stayed 1 night in Apr 2024
Response from Anna on 24 Apr 2024
Thank you for the review! A motel can be at no vacancy for any number of reasons! There may not be enough staff available to clean rooms if someone was sick during or after a busy weekend. It's also important to consider that not every guest has a vehicle, since theirs are in the shop or they're visiting family, so empty parking lots are not a reflection of occupancy.

10/10 Excellent

Rechelle

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Anna on 24 Apr 2024
We're glad you enjoyed your visit with us!

2/10 Terrible

Stephanie, Lake Forest

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is extremely run down. Pictures show laminate flooring, our room had dirty carpets. There was a stain on the white bedspread. Walls, ceiling, bathroom, furniture, etc all felt dirty. There was trash on the floor, stuff from previous occupants in the fridge. We turned the heat on high, but ended up sleeping in our sweatshirts because the room was so cold. The lock on the door was wobbly and one of our keycards didn’t work. Unfortunately we arrived around midnight and prepaid on Expedia. We slept there but booked another hotel for our 2nd night, knowing I would not get my money back for our 2nd night. It might be a less expensive option near Eugene and University of Oregon…but it’s not worth it, stay somewhere else!
Stayed 2 nights in Apr 2024
Response from Anna on 22 Apr 2024
We're sorry you did not enjoy your stay with us! The front desk is available 24/7 to assist with any issues that may come up and we're more than happy to move your room or offer discounts on future visits if issues are communicated to us as they occur.

10/10 Excellent

Jenny

Stayed 1 night in Apr 2024
Response from Anna on 14 May 2024
Thank you for the review!

4/10 Poor

DARREN

Stayed 1 night in Apr 2024
Response from Anna on 14 May 2024
We would love to hear your feedback!

2/10 Terrible

Steve, Millcreek

Disliked: Staff & service, amenities
The rooms are dated and cheap. The bed was horrible. The biggest problem is their staff and attitude... And not everyone. Frank was very personable. My first and last interactions were far from friendly and since they were two different people, I'm guessing it's a management and/or ownership issue. My first interaction was so bad that I cancelled past of my stay to go somewhere else. Basically the same price but wildly nicer. There are far better options in the area. I recommend to stay steer clear of Village Inn and stay somewhere nicer. I won't be returning.
Stayed 1 night in Apr 2024
Response from Anna on 22 Apr 2024
We're glad that you enjoyed your interaction with Frank! I do recall you coming in for your reservation and you stopped by very early in the day to check in, even though it is listed that check in time is 4pm; when this was relayed to you--and that you could return at 2pm for an early check in--you returned to your vehicle to cancel your upcoming stay. We're sorry that it did not work out for you this time, but we do recommend confirming motel details when making reservations in the future.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Anna on 18 Apr 2024
Thank you for the review!

10/10 Excellent

Judith

Travelled with family
The women behind the desk that checked us in was so very friendly and made me feel welcomed 🤗
Stayed 1 night in Apr 2024
Response from Anna on 18 Apr 2024
We're so glad you enjoyed your visit with us! We hope you'll stay with us again!

6/10 Okay

Patrick

Disliked: Staff & service
Was not told the pool was closed
Stayed 2 nights in Apr 2024
Response from Anna on 16 Apr 2024
It is listed in the details of the motel that the pool is outdoors and seasonal, so we recommend visiting after Memorial Day to check it out!

8/10 Good

Dennis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older motel, but staff was awesome especially the desk clerk. Very helpful even at 4am checkout. I apologize for not remembering his name. Rooms older, but clean. Not sure if AC works. Older unit, so just opened window.
Stayed 2 nights in Apr 2024
Response from Anna on 16 Apr 2024
Thank you for the review! Our A/Cs units are controlled by a knob on the wall, so we will look into the room you stayed in to make sure it is working!

10/10 Excellent

Rinat

Liked: Cleanliness, staff & service, property conditions & facilities
Nice gardens
Stayed 1 night in Apr 2024
Response from Anna on 16 Apr 2024
Thank you so much for the review!

8/10 Good

Myra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Staff excellent. Watch out for building C. Really loud street noise.
Stayed 2 nights in Apr 2024
Response from Anna on 16 Apr 2024
Thank you for the review! We hope you'll stay with us again! While we can't do much regarding the street, we do have rooms located in our courtyard that are tucked back, so we'd recommend the courtyard view rooms on your next visit!

10/10 Excellent

Samuel

Stayed 2 nights in Apr 2024
Response from Anna on 2 May 2024
Thank you for the review!

10/10 Excellent

Jesse

Stayed 1 night in Apr 2024
Response from Anna on 29 Apr 2024
Thank you for the review! We hope you'll stay again!

6/10 Okay

Michael

Stayed 1 night in Apr 2024

2/10 Terrible

Sean

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The sauna was broken and rec room bathrooms look like they haven’t been cleaned in a while with stains on the toilet seat. The trash in rec room was over flowing. There was broken glass in the rec room which we were warned of by front desk. If they knew about it why wasn’t it cleaned up? They shouldn’t offer this as an amenity if it’s so poorly ran down.
Stayed 1 night in Apr 2024
Response from Anna on 8 Apr 2024
Thank you for bringing this to our attention. We will contact the apartment complex as they are the ones responsible for maintaining that property.

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna on 8 Apr 2024
Thank you for the review! We hope you'll stay with us again!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna on 8 Apr 2024
We're glad you enjoyed your stay with us! We hope you;ll stay with us again!

10/10 Excellent

Shandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, bed comfy, and front desk staff super friendly. The Kirin restaurant that is on site has excellent food at a very reasonable price.
Stayed 1 night in Apr 2024
Response from Anna on 8 Apr 2024
We're so glad you enjoyed your stay with us!

10/10 Excellent

John

Stayed 2 nights in Apr 2024
Response from Anna on 26 Apr 2024
Thank you for the review! We're so glad you enjoyed your stay with us!

10/10 Excellent

Tara

Stayed 1 night in Mar 2024
Response from Anna on 24 Apr 2024
We're glad you enjoyed your stay! We hope you'll visit again!

10/10 Excellent

Adrian-Jon

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anna on 4 Apr 2024
Thank you for the review! We hope you'll stay with us again!

8/10 Good

Maria

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Anna on 4 Apr 2024
Thank you for the review!

10/10 Excellent

Maxwell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free popcorn when we arrived and the friendliest reception I’ve ever had. A very quiet and well kept property that is convenient for an overnight stay on the road.
Stayed 1 night in Apr 2024
Response from Anna on 2 Apr 2024
We're so glad you enjoyed your stay with us! We hope you'll visit again soon!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service
The staff was extremely friendly and welcoming. The room was clean and bed was soft and comfortable The only issue I had was the toilet was extremely low to the floor. This grandma had a little hard time with that
Stayed 1 night in Mar 2024
Response from Anna on 2 Apr 2024
We're glad you enjoyed your stay with us!

6/10 Okay

Tina

The check in process was good and the front desk lady was super helpful and nice. The room did not look as inviting as it did online and the beds were horrible. The bath tub did not work you could only shower because the stopper was broken. I never saw the pool spa or sauna they advertised as having
Stayed 1 night in Mar 2024
Response from Anna on 2 Apr 2024
Thank you for your feedback! We will take a look at the tub right away, so we appreciate you letting us know! The pool is seasonal since it is outside, so it is closed until Memorial Day weekend.

10/10 Excellent

Elbert, San Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna on 2 Apr 2024
Thank you for the review! We hope to see you again!

4/10 Poor

Denise

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Anna on 28 Mar 2024
We would love to hear your feedback so we can improve the guest experience! Please let us know if there were any issues we could address!

10/10 Excellent

abigrace

Travelled with group
Liked: Staff & service
Rooms are nice, staff is helpful and kind
Stayed 1 night in Mar 2024
Response from Shelby on 27 Mar 2024
Thank you so much for the review! We hope we'll see you again next time!

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted warmly. Was told that there was someone available 24 hours, so to reach out for anything needed. Room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Anna on 26 Mar 2024
We're so glad you enjoyed your stay! We hope you'll visit with us again!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very nice and its a quaint property
Stayed 1 night in Feb 2024
Response from Anna on 25 Mar 2024
Thank you so much for the review! We hope we'll see you again next time!

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for a night before heading to airport
Stayed 1 night in Mar 2024
Response from Anna on 19 Mar 2024
Thank you for the review!

8/10 Good

richard

Travelled with family
Ac a bit loud
Stayed 1 night in Mar 2024
Response from Anna on 18 Mar 2024
Thank you for the review! We'll take a look at that A/C unit, so thank you for the feedback!

8/10 Good

Court

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Anna on 18 Mar 2024
Thank you for the review!

6/10 Okay

Jan, Coos Bay

Travelled with partner
Liked: Cleanliness, amenities
Our room was quite chilly when we got there in afternoon. Room had 2 small heaters, but one didn’t work and it was almost 10 pm before we were even comfortable.
Stayed 1 night in Mar 2024
Response from Anna on 18 Mar 2024
Thank you for the review and for pointing out these issues so we can get them fixed!

8/10 Good

Dhillon

Travelled with family and small children
Liked: Amenities
It was nice and clean.
Stayed 1 night in Mar 2024
Response from Anna on 15 Mar 2024
We're glad you enjoyed your stay!

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service
Unfortunately, the property is a little dated and no longer well situated. Staff was great!
Stayed 1 night in Mar 2024
Response from Anna on 13 Mar 2024
We are always looking for ways to improve the motel, so thank you for your feedback!

8/10 Good

Maria

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I stay at Village inn 1-3 times a year and usually stay between 3-8 days. Every time I’ve stayed I have had wonderful experiences with the housekeeping and other staff members except Anna. For some reason Anna always feels the need to change her tone and be unfriendly when I approach the front desk with my two kids. During my last visit Anna was at the front desk, I went to check in and another customer was ahead of me. Said customer requested very loudly to be moved as far as possible from “the kids” then proceeded to look at my kids and Anna verbally agreed with her. During my most recent trip, I had a wonderful conversation with the front desk receptionist and was glad to not have Anna. On my last hotel day I decided to extend my trip and when I went to the front desk I was met by Anna who was extremely rude, just stared at my kids the entire time I tried speaking to her and didn’t acknowledge anything I said and had a blank stare as if my children were causing a problem by just sitting in the chairs for guests. I love staying at Village inn but Anna is unpleasant.
Response from Anna on 10 Mar 2024
We're glad that you enjoying with us at the Village Inn Motel. We're sorry if you felt like anyone had any issues with your children during your stay, because we are a family motel and welcome all guests! With that in mind, however, if children are rowdy, some other guests may indeed request some space so that they can get some rest. We're always happy to hear our guests enjoy coming back, so please stop by the front desk again the next time you stay with us and we'll see if there is anything else we can do to help ease any tension there might be, since we want all of our guests to feel welcome.

6/10 Okay

Gentry

Travelled with family
Liked: Staff & service, property conditions & facilities
False advertising with pool and hot tub. No pool or hot tub.
Stayed 2 nights in Mar 2024