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Reviews of Greenstay Inn & Suites CourtView

2.5 out of 5
Greenstay Inn & Suites CourtView
3370 East Battlefield, Springfield, MO

Reviews

8.2

Very good

Rating 10 - Excellent. 470 out of 1002 reviews" "
Rating 8 - Good. 294 out of 1002 reviews" "
Rating 6 - Okay. 124 out of 1002 reviews" "
Rating 4 - Poor. 68 out of 1002 reviews" "
Rating 2 - Terrible. 46 out of 1002 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Sam

Liked: Staff & service
Disliked: Cleanliness
The staff were overall very friendly and helpful. The hotel however is dated. I stayed only two nights and really needed the room to only shower and sleep due to me being out for a graduation I was attending nearby. I chose this particular location because in the reviews everyone said it was clean. My clean standards must be high because I didn’t consider my room to be clean. Don’t get me wrong it wasn't dirty but housekeeping could have done a much better job. There was hair in the tub, stains on the carpet and a pair of leprechaun looking heels left in the room on the side of the bed. The room had a stale smell but the bed was comfortable I would say. Overall I probably would stay here again, it wasn’t bad because I was able to make my stay comfortable after disinfecting and doing slight cleaning for my own purposes.
Stayed 2 nights in May 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how kind everyone was
Stayed 5 nights in May 2024

10/10 Excellent

aries

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great weekend getaway
Stayed 2 nights in May 2024
Response from Hollie on 15 May 2024
Thank you for choosing us!

10/10 Excellent

M Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to bed down for the night. Awesome breakfast, could of have had bacon vs sausage.
Stayed 1 night in May 2024
Response from Hollie on 15 May 2024
Thank you so much! We may give bacon a try in the future.

10/10 Excellent

Mitchel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Hollie on 11 May 2024
Thank you for choosing to stay with us!

8/10 Good

Rebecca

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Room was comfortable, and breakfast options were great. However, Expedia's description of amenities was not entirely accurate, as there wasn't a playground at the hotel. Also, the bathroom floor in our room wasn't thoroughly cleaned, as it had a layer of dirt on it.
Stayed 1 night in May 2024
Response from Hollie on 9 May 2024
Thank you for the positive review! Sorry about the bathroom floor, we will let the proper staff member know.

6/10 Okay

Angie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Hollie on 9 May 2024
Thank you for choosing to stay with us!

10/10 Excellent

Aleah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly!
Stayed 1 night in May 2024
Response from Hollie on 9 May 2024
Thank you for choosing to stay with us!

10/10 Excellent

Dwayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Hollie on 30 Apr 2024
Thank you for staying with us!

2/10 Terrible

Jeff

The place has an odor, horrible weird decor, our room had a cracked window, street noise was loud and they were running saws by our room in the morning. We were forced to leave because we had our service dog and their pet policy was not clearly marked online. Although they have another property a few miles away that allows pets they wouldn’t let us transfer to that property but instead asked us to leave with no refund for the next night we had already paid for. Buyer beware!
Stayed 2 nights in Apr 2024
Response from Hollie on 27 Apr 2024
Sorry you had an unpleasant experience.The front desk was not informed it was a medical service animal. We do not allow pets, we do allow medical service animals. In regards to the other property, our system is not connected to the other Greenstay. We do refer any guests with pets to go to the other location. We are updating the property so the issues in the rooms will be fixed.

10/10 Excellent

Jennifer, Lake Havasu City

Stayed 2 nights in Apr 2024
Response from Hollie on 15 May 2024
Thank you for the positive review!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and the bed was very comfortable the best sleep I've had in a hotel...
Stayed 2 nights in Apr 2024
Response from Hollie on 24 Apr 2024
Thank you so much!

6/10 Okay

Adrianne

Disliked: Cleanliness, property conditions & facilities
Outdated, dirty. Definitely not what I was expecting because the pictures online were what sold me.
Stayed 1 night in Apr 2024
Response from Hollie on 24 Apr 2024
Sorry it wasn't as was expected, we are working on updating the facilities.

8/10 Good

lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hollie on 24 Apr 2024
Thank you!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again.
Stayed 2 nights in Mar 2024
Response from Hollie on 24 Apr 2024
Thank you so much for the positive review!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very friendly. Has everything we need. Coffee in the lobby.
Stayed 1 night in Apr 2024
Response from Hollie on 24 Apr 2024
Thank you so much for the positivity! We apperciate you!

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024
Response from Hollie on 24 Apr 2024
Thank you!!

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hollie on 24 Apr 2024
Sorry the stay wasn't what was expected, we are working on updating the facilities.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. NIce accommodations.
Stayed 1 night in Mar 2024
Response from Hollie on 29 Mar 2024
Thank you!! See you next time!

10/10 Excellent

David, Shawnee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hollie on 26 Mar 2024
Thank you for choosing to stay with us!

10/10 Excellent

Milton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated but great value for a overnight stay
Stayed 1 night in Mar 2024
Response from Hollie on 26 Mar 2024
Thank you for the review and choosing to stay with us!Hope to see you after the remodel next year!!

8/10 Good

Sebastian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Big, comfy bed. Pillows could be slightly bigger (just little squares). Very clean, except for a hair on a towel and a pretty noticeable cobweb above the bed. Breakfast was alright, nothing special. There’s waffles though!
Stayed 1 night in Mar 2024
Response from Hollie on 21 Mar 2024
Thank you for staying with us and letting us know about the hair on the towel and the cobweb. Those issues will be inspected more often.

8/10 Good

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staffing was great. Friendly and helpful. The pictures advertised are definitely not what should be expected. Stayed in a suite with queens (more like full size, which I get that some hotels utilize smaller queens for space). Chairs around kitchenette were awful, torn, kind of sketchy. Room was clean and decent to sleep in. They just need to take care of or replace furniture.
Stayed 2 nights in Mar 2024
Response from Hollie on 20 Mar 2024
Thank you for staying with us! The hotel is being updated in the next few months so we hope you choose to stay with us again!

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was really easy and convenient. The lady at the front desk was very nice and tried to keep our two rooms together as best as she could understanding were a larger family. We appreciated the effort.
Stayed 1 night in Mar 2024
Response from Hollie on 16 Mar 2024
Thank you for choosing to stay with us!

10/10 Excellent

abbey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. I slept like a baby.
Stayed 1 night in Mar 2024
Response from Hollie on 16 Mar 2024
Thank you!

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice rooms
Stayed 2 nights in Mar 2024
Response from Hollie on 16 Mar 2024
Thank you for staying with us!

10/10 Excellent

Sheri

Travelled with partner
Right off the highway.
Stayed 1 night in Mar 2024
Response from Hollie on 13 Mar 2024
Thank you for staying with us!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!! Quiet, clean and friendly staff. Easy access to different shops and the main highway
Stayed 1 night in Mar 2024
Response from Hollie on 13 Mar 2024
Thank you for staying with us!!

10/10 Excellent

Sholanda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate the staff keeping this place nice and very well kept. I would stay again, and I am beyond picky. They were cleaner than 5 star places. It was right off the highway convenient and secure. Check in and out a breeze.
Stayed 1 night in Mar 2024
Response from Hollie on 13 Mar 2024
Thank you so much!!

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly. Room could use a bit of cosmetic upkeep. Seemed clean
Stayed 1 night in Mar 2024
Response from Hollie on 6 Mar 2024
Thank you for staying with us!

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hollie on 6 Mar 2024
Thank you!

10/10 Excellent

Anna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was even better than expected. Staff was very helpful, rooms were clean and the price was great for the value.
Stayed 2 nights in Feb 2024
Response from Hollie on 19 Feb 2024
Thank you the positive feedback and for choosing to stay with us!

6/10 Okay

Jed

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was nice and clean although the water pressure was almost non existent. Also, the TV had limited reception which was very annoying - it would fade in and out. The breakfast was a bust since there was no food left, although the staff had plenty of time to stand around and talk while people waited on the food to be replenished.
Stayed 1 night in Feb 2024
Response from Hollie on 19 Feb 2024
Thank you for the positive! Sorry for the issues with the water pressure and breakfast.

8/10 Good

Frances

Stayed 2 nights in Feb 2024
Response from Hollie on 13 Feb 2024
Thank you for choosing to stay with us!

6/10 Okay

Damien

Business traveller
Liked: Cleanliness, staff & service
Needs help
The hotel had been updated recently but not all of it. There was damage on drywall near the shower and mold. The bed was very hard and I tossed and turned all night.
Stayed 1 night in Feb 2024
Response from Hollie on 19 Feb 2024
Sorry for the issues with the bathroom drywall. We are working on remodeling all the rooms.

6/10 Okay

jennifer

Business traveller
Disliked: Amenities, property conditions & facilities
Internet and TV services were table. The towels were tiny and threadbare.
Stayed 7 nights in Jan 2024
Response from Hollie on 19 Feb 2024
Our cable service is working on getting some of the local channels back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hollie on 19 Feb 2024
Thank you!

8/10 Good

Gerald, Jacksonville

Stayed 1 night in Dec 2023
Response from Hollie on 19 Feb 2024
Thank you!

6/10 Okay

Brad, HOLIDAY ISLAND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet wouldn't flush completely from the first time I used it. They must have been having problems as there was a plunger by the toilet. I tried using it to no avail. Also, no kleenex in bathroom.
Stayed 1 night in Feb 2024
Response from Hollie on 3 Feb 2024
Sorry about the issue with the toilet in the room. The problem has been fixed.

6/10 Okay

Rajesh

Stayed 1 night in Feb 2024
Response from Hollie on 20 Mar 2024
Thank you!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, clean.
Stayed 1 night in Feb 2024
Response from Hollie on 3 Feb 2024
Thank you for choosing to stay with us!

8/10 Good

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is a little older and a bit tired but clean and safe. The staff is great and helpful. Will definitely stay again.
Stayed 3 nights in Jan 2024
Response from Hollie on 31 Jan 2024
Thank you so much for choosing us!

10/10 Excellent

William

Travelled with family
Liked: Staff & service
Room needs an upgrade
Bathroom needs help, shower has hole in wall, very dirty around sill of tub. Chair at desk back dose not stay up, leans back to far.
Stayed 1 night in Jan 2024
Response from Hollie on 27 Jan 2024
Thank you for choosing to stay with us! Sorry about the issues with the shower and the chair!

10/10 Excellent

Marlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hollie on 23 Jan 2024
Thank you so much for the positve review! Thank you for choosing to stay with us!

4/10 Poor

Mark William

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hollie on 23 Jan 2024
We are sorry your stay wasn't what you thought it would be! Please reach out to us to let us know what we can do to make it a more positive experience.

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Was clean breakfast was good and well taken care of practice
Stayed 1 night in Jan 2024
Response from Hollie on 19 Jan 2024
Thank you for choosing to stay with us!

8/10 Good

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Very clean and great service. Toilet and shower room was very awkward. Choices of TV stations very limited.
Stayed 1 night in Jan 2024
Response from Hollie on 19 Jan 2024
Thank you for choosing to stay with us! Sorry about the awkwardness withe the shower and toilet.

6/10 Okay

Elizabeth

Stayed 5 nights in Jan 2024
Response from Hollie on 31 Jan 2024
Thank you for choosing us. Hope we'll see ya'll in the future!

4/10 Poor

Michael

we were looking forward to watching our nfl team play while traveling and this hotel didn't even carry cbs , a major tv station. Carpet didn,t look as if had been vacuumed very well.
Stayed 1 night in Dec 2023
Response from Hollie on 31 Jan 2024
Direct TV is going to bring CBS back in the very near future.

10/10 Excellent

Jeffrey, Columbia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and accommodating. They made sure our room was cleaned while we were out for the day even though we got a late start. The hot breakfast had good selections.
Stayed 3 nights in Dec 2023
Response from Hollie on 19 Jan 2024
Thank you for staying with us!