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Thank you for taking the time to review the property. Feedback is greatly appreciated.
4/10 Poor
Robert
Travelled with partner
16 May 2024
Disliked: Amenities
Nothing unique to be found here, There are no guides for cable stations nor current shows. No note pad nor pen to write with. No Gideon Bible either. The right side of bed collapses if you get too close to edge. Room was quiet and had coffee maker. HVAC worked well as did bathroom fixtures. Breakfast was decent but no sweet rolls nor Danish. Grade: C.
Robert
Stayed 1 night in May 2024
Response from DeAndre Roberts on 20 May 2024
We are extremely sorry to hear about your negative experience . Thanks for bringing this to our attention. Please accept our sincerest apologies for this situation.We would like you to know that our customer service team undergoes consistent training programs to assist customers with empathy and offer the right information. However, such instances are rare, and we hope to avoid similar incidents in the future.
4/10 Poor
Angela
Travelled with family
16 May 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The hotel is dated but was very clean. However the smell of weed the first night was overwhelming when we checked in. I asked to switch floors but no rooms were available.
Angela
Stayed 2 nights in May 2024
Response from De'Andre Roberts on 17 May 2024
We are extremely sorry to hear about your negative experience . Thanks for bringing this to our attention. Please accept our sincerest apologies for this situation.We would like you to know that our customer service team undergoes consistent training programs to assist customers with empathy and offer the right information. However, such instances are rare, and we hope to avoid similar incidents in the future.
Tony the house person was fabulous humble and very helpful as well as the entire staff the woman and gentlemen that attended to the breakfast bar were exceptional as well checking in was a breeze and checking out as well the the staff again were exceptional! Ms. Raqhel Young and family are very grateful as the stay was for the Universal of Spartanburg North graduation ceremony!
Baby
Stayed 3 nights in Apr 2024
Response from De'Andre Roberts on 2 May 2024
Thank you for taking the time to respond! Your feedback is greatly appreciated!! We hope to see you next time!!
6/10 Okay
Jessica
Business traveller
27 Apr 2024
Liked: Property conditions & facilities
The man who checked me in today was not very friendly
Jessica
Stayed 1 night in Apr 2024
Response from Rebecca Allison on 27 Apr 2024
We are extremely sorry to hear about your negative experience with one of our customer service representatives. Thanks for bringing this to our attention. Please accept our sincerest apologies for this situation.We would like you to know that our customer service team undergoes consistent training programs to assist customers with empathy and offer the right information. However, such instances are rare, and we hope to avoid similar incidents in the future.
No problem checking in after a tiring drive. Quiet within our room which made for a great night's sleep. Breakfast the next morning with that all important requirement: Great Coffee, made for a good start back on the road!!!
Brenda
Stayed 1 night in Mar 2024
Response from Miranda on 8 Apr 2024
I'm so glad you enjoyed your stay!!!!
10/10 Excellent
Alexandria
7 Apr 2024
Alexandria
Stayed 2 nights in Apr 2024
Response from Miranda on 29 Apr 2024
Thank you for taking the time to respond!! We can't wait to see you next time!!!
10/10 Excellent
Jonnie
Travelled with family, Travelled with family and small children, Travelled with pets
Great price, clean rooms, friendly staff. Rooms are dated, reflected in the price, but it has all the amenities (fridge, microwave, continental breakfast). Hotel and rooms are clean
Kaitie
Stayed 1 night in Apr 2024
Response from Miranda on 5 Apr 2024
Thank you for taking to the time to respond! Your feedback is most definitely appreciated!!!!
The staff at this hotel were incredible from the ones who checked us in to the cleaning staff. They were so friendly and helpful. The beds were very comfortable. Very clean hotel. Extra things included. The breakfast was the best continental breakfast I have had.
They go the extra mile. I highly recommend.
Daniel
Stayed 1 night in Feb 2024
Response from Rebecca Allison on 26 Feb 2024
Thank you for the awesome review. Stay safe in your travels.
Thank you for taking the time to review the property. I'm sorry that you found our free continental breakfast lacking. We do try our best to provide a variety of breakfast items suitable for all guest.
Old, and in desperate need of renovations. Mattresses were lumpy, room musty smelling and your feet stuck to the carpet. Hampton Inn is not what they use to be
Rebekah
Stayed 1 night in Feb 2024
Response from Rebecca Allison on 26 Feb 2024
Thank you for taking the time to express your concerns. We are patiently waiting for our renovation to start-its scheduled for this spring. Hope you will come back and try us again after the renovation.
Thank you for taking the time to review. We appreciate your business.
8/10 Good
Tawana
Travelled with family
20 Feb 2024
Liked: Cleanliness, staff & service
Hotel off 85 and walking distance to restaurants
The hotel was right off of I-85. There was an Arby's, Raceway gas station, and a QT gas station within walking distance from the hotel. There were a few other restaurants in walking distance to the hotel as well. The hotel looks a little outdated, but it smelled good and all staff were friendly. The breakfast was fantastic and the breakfast lady kept the hot bar filled and cleaned!!! I liked the variety of pillows which ranged from soft to firm. The bed was quite hard and that is why I gave a 3 for comfort.
Tawana
Stayed 3 nights in Feb 2024
Response from Rebecca Allison on 20 Feb 2024
Thank you for taking the time to review the property. Feedback is greatly appreciated.