5 outdoor pools, pool umbrellas, pool loungers
Check availability

Reviews of Santa Marina Holiday Village

3 out of 5
Santa Marina Holiday Village
3 Industrialna Str, Sozopol

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 50 reviews" "
Rating 8 - Good. 13 out of 50 reviews" "
Rating 6 - Okay. 5 out of 50 reviews" "
Rating 4 - Poor. 0 out of 50 reviews" "
Rating 2 - Terrible. 2 out of 50 reviews" "

9.4/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Aleksandar

Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2022

2/10 Terrible

SILVIYA

Travelled with group
Disliked: Room comfort
Never gonna stay here again
Unprofessional service, there’s only temporary parking until you check in, then they tell you to go park on the street but nobody tell you that you could be towed, 4 guys were at the entrance, not one helped with the luggage. There’s no WIFI and no Cable TV in the room
Stayed 1 night in Aug 2022

8/10 Good

stephane

Stayed 4 nights in Jul 2022

10/10 Excellent

Bora

Stayed 3 nights in Jun 2022

10/10 Excellent

Ivet

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Updated, modern furnishings, clean and well maintained, beautiful landscaping throughout the resort, crystal clear luxurious swimming pools, great wi-fi and cable TV, gorgeous waterfront views from our balcony, fully equipped kitchenette, the list goes on... looks just like the ads on the website, all the information is correct. Parking was busy but we were able to find parking every time, and it's free. Overall amazing property with every convenience I could wish for, exceeds expectations. Also was quiet, no loud music or obnoxious guests. Restaurants are pricy.
Stayed 1 night in Aug 2021
Response from Kaloyan Krumov - Guest Relations Manager on 9 Sept 2021
Dear Sarah, What a great review! It is quite amazing to see so many wonderful things written about our summer resort! On behalf of my colleges, Thank you! Our gardening department, housekeeping, technical support, reception, security, everyone is committed to delivering the best service to all of our guests! They fully deserve your praise! I am looking forward to meeting you in person during your next stay with us!

10/10 Excellent

Ve, Varna

Travelled with group
Liked: Cleanliness, amenities
Great location and super nice beach! Staff and outdoor facilities were excellent!
Stayed 2 nights in Aug 2020
Response from Denis Vladimirov on 11 Nov 2020
Dear Ve, Thank you for sharing your Santa Marina experience with us! Welcome again next year and see what's new! Best regards, Denis Vladimirov, General Manager

6/10 Okay

Gary, Los Angeles

Travelled with partner
Liked: Cleanliness, amenities
3rd time staying at Santa Marina always had fantastic stays - expected some changes/issues due to covid - certain restaurants and shops closed etc. Public area maintenence was very good and clean.But, we only had one cleaner visit to our room during a 7 day stay, would have at least liked fresh towels more often, ran out of toilet paper etc - cleaner left one roll - trash piled up. TV didn't work, asked at front desk twice, was told a technician would come, no one ever did...gave up asking. Our room/building was next to the outside/public gym and late at night groups of teens (8-10) would hang out here and generally be very noisy ( screaming and laughing etc) I understand teens need a place to hang out but it made relaxing on our balcony impossible. Weather was great, downstairs beach area wonderful - but these are not Santa Marina Holiday Village factors - we will have to seriously think about whether we return later this year or whether we look at a different resort instead.
Stayed 7 nights in Aug 2020
Response from Denis Vladimirov on 9 Nov 2020
Dear Gary, Thank you for the feedback! This is important to us! It's disappointing to find out that no one came to fix your TV after repeated complaints. We will pay more attention to training the new staff and fulfilling the submitted applications. We at Santa Marina continue to work to improve our services in the pandemic situation. Visits to the apartments of our staff for cleaning purposes were reduced - cleaning after every third day of the stay to avoid contact between people and our guests to feel protected. We gradually equipped the apartments with cleaning accessories for the convenience of the guests. We hope everything will return to normal soon! Welcome again! Best regards, Denis Vladimirov General Manager

10/10 Excellent

Rod

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Stayed 2 nights in Jul 2020

10/10 Excellent

Philiip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
awful customer service, decent resort otherwise.
had a terrible experience with customer service at the reception desk and various other parts of the resort. we arrived around midnight and were sent to the assigned condo, which was occupied by someone else! back to the reception desk, who had an attitude that this was somehow our problem, and were not sure what to do. they needed us to supply he creative idea that maybe they should assign us to another apartment, and throughout the process seemed unsureavout what is occupied and what is not.. eventually by 2 AM it was straightened out and the apartment was fine. other people in our group had problems with their apartment door not being able to be unlocked and subsequently locked, and the atttitide. was similar: this is your problem, not ours, “call your travel agency”.... witness other distraught travelers complaining about the service at the reception desk as well. the resort itself is fine, but wearing down and needing some maintenance. service is spotty, and rude at times. restaurants are ok. long walks required, which can be a plus depending on what you’re after . breakfast is average.
Stayed 3 nights in Aug 2019
Response from Hotel Manager on 27 Aug 2019
Hello. Thank you very much for the review and rate. We will pay special attention to your complaint. We will be happy to have you here again. Best regards

10/10 Excellent

Verified traveller

Stayed 12 nights in Jul 2019

10/10 Excellent

R.Rindlisbacher, Switzerland

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quite place, great restaurants, friendly personal
Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Apartment was on the ground floor so easy access to the all the amenities. Wisteria growing over the balcony had not been cut back and blocked out most of the sun. Air-conditioning pipes not connected so water dripped all over the balcony. pools were lovely although the one nearest us was out of action for 2 days. The greek restaurant was good, the pizza place did not have any mozzarella when we went and the sushi bar was not open at all.
Stayed 8 nights in Jul 2019
Response from Hotel Manager. on 5 Aug 2019
Hello. Thank you very much for the review and rate. About the greenery in the complex is trimmed in a certain way and sushi is available at Viva Mare Restaurant We will pay special attention to your complaint. We will be happy to have you here again and make your holiday unforgettable. Regards

10/10 Excellent

Fidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice as usual
It is our second visit to Santa Marina with our family. Last time we stayed in penthouse. Our two bedroom flat was also nice with both pool and sea view. Place is family friendly, quite and comfortable. Only the laundry service was little different then first time but it was maybe accomadation difference. Everything except laundry service was good enought.
Stayed 4 nights in Jun 2019
Response from Hotel Manager on 15 Jul 2019
Dear Fidan. We are glad and happy to know that you loved the Holiday Village. You are always welcomed to visit us again. Best regards

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staying, good service
Every room has a view to the sea. Very comfy. The bad... Some people do not realize that having so much wood and textile means a big fire risk and throwing the smoked cigars outside from the balcony is not the right way. Already informed the Village management team about this.
Stayed 4 nights in Aug 2018

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay
Stayed 1 night in Oct 2018

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, pool and beach.
Nice hotel but was gearing towards the end of the season so shops were empty and not all pools open. Would stay there again without hesitation as nice location and friendly staff.
Stayed 6 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for family vacation
I booked this hotel for family vacation The good thing about the hotel is provide apartment sexcellent fore family vacation – spacious, comfortable. The village is located on hill and not being able to park a car close by the building we stayed was a minus. The beach adjacent to the village is terrible but the good thing is that the Golden fish beach is on a walking distance. Our apartment and our friends apartment had spectacular view to the Black Sea.
Stayed 7 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 6 nights in Jun 2018

10/10 Excellent

Stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Great place
The resort is absolutely massive and in order to get the most out of it you need at least 3 nights there. The 5 pool areas are amazing and the restaurants were good quality Some reviews have mentioned bad/chaotic service, but that’s just the Bulgarian way: you have to expect that food will come out when it’s ready, and not the “all the starters - wait til finished - all the mains “ method you’d get in England - it’s different, it’s fun, enjoy it We travelled with out 9 month old and the staff were lovely to her. As a place for older kids to run around in safety it’s perfect Rooms spotless - air conditioning perfect The resort is built into a hill so expect lots of steps - there’s a few ramps but you can’t actually get to the most apartments without a few steps - when it’s near on 40 degrees outside and you’re once again lifting a heavy pram, it hurts!
Stayed 1 night in Jun 2018
Response from Santa Marina on 11 Jul 2018
Dear Stuart, Thank you very much for your positive review! We are happy to know that you enjoyed your stay in Santa Marina Holiday Village. Looking forwards to meeting you again here. Best regards,

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2017

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good self catered apartment
Very clean, excellent facilities, superb swimming pools that were never very busy. Beach area not as nice as the pool area in my opinion, but beach seems very popular with other guests. Reasonably priced supermarket on site. 20 minute walk to Sozopol.
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

claire, bucks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Couldn't fault it.
Beautiful grounds, close to the beach. It was paradise! Lovely pools. Staff were very helpful and friendly. Not good for people with mobility issues though as the complex is on a steep hill. Wouldn't hesitate to go back!

10/10 Excellent

Ronald, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Black Sea Resort.
The only glitch was the lack of wi-fi in the room, but the staff provided a router that connected to their cable service.

2/10 Terrible

Genoveva, Marina del Rey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buyer beware!
We travel all over the world and this place has the WORST customer service! No internet as advertised. Weak wifi by SOME pool areas. Unhelpful and disengaged staff. Too far from town center. We had to taxi and pay each time we wanted to go out or get back which increased the cost of an already terrible experience! Shuttle doesn't honor hours posted. When I asked the receptionist, I was told the shuttle driver "has his own hours" Staff is completely clueless about where to find main areas and offices and are completely unhelpful. No information folder was given to our room. Housekeeping woke us up every single day because we didn't have a tag on our door which was not given to us. We also faced issues with the fitness center every single day and had to go to management to complain about the unorganized process of buying a fitness card. On our last day, I called the reception to call us a cab to the bus stop. She flat out said she cannot and if we needed a cab, we'd have to go outside and flag one on the street. Absolutely worst experience I've ever had. No attention to detail! No sense of hospitality! No basic communication skills! Complete slackers! Take your business elsewhere and do not go there!

10/10 Excellent

Bruce, Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing stay
As just coming into main season and complex quiet we still found everything we needed here. We had noted distance from town but did find parts of the route lacking in pavement which did not make for a relaxing stroll in. Lack of English speakers in reception did cause us issues but hey we were in Bulgaria!!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Søren

Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2023

10/10 Excellent

Feyhan Fethiye

Travelled with family
Liked: Cleanliness, room comfort
Çok güzeldi teşekkürler.
Stayed 4 nights in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Really nice but only one pool open and one restaurant open. Depending on where you live it can be a really long walk.
Stayed 1 night in May 2023

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
schöne Villen
Waren zum dritten Mal nacheinander dort - gefällt uns immer wieder. Das Doppel-Appartment bietet natürlich nochmal eine deutlich größere offene Küche, aber zu dritt war auch die kleine Variante ausreichend. Schön grün.
Stayed 11 nights in Aug 2019

8/10 Good

Cengiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed 1 night but can stay longer next time. Very nice holiday complex. They have great facilities to keep you busy for at least 3-4 days.
Stayed 1 night in Aug 2019
Response from Valentina on 27 Aug 2019
Hello Mr.Cengiz We will be glad to have you for a longer period. Thank you for your review and rating. Regards

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

NEVZAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mükemel tesis. doğa .huzur. herşey 10 numara
Stayed 1 night in Jun 2019
Response from VP on 11 Sept 2020
Hello, NEVZAT, Thank you for your review and rating! We will be glad to welcome you here again! Regards, Hotel Manager - Valentina Protopopova

10/10 Excellent

claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionnel
Nous avons pris un appartement avec terrasse de 60 et 30 m2.tout était parfait du luxe pour un rapport qualité prix dérisoire 29€/nuit.le staff est très aimable, la piscine est grande et propre, bref une super pause balnéaire après les montagnes. A ne pas rater ;-))
Stayed 1 night in Sep 2018

10/10 Excellent

Nuray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Çok güzel temiz ve konforlu
Öncelikle konaklama gerçekten çok detaylı düşünülmüş ve organizasyonları çok başarılı. Kaldığımız kar 1+1 teras katıydı hem manzarası çok güzeldi hemde dairede herşey düşünülmüş. Gayet temiz özellikle temizlik servisi çok iyiydi. Marketlerinde ihtiyacınız olan herşeyi bulabilirsiniz. Ayrıca restoranları da gayet güzeldi. Plajını da begendik fakat biraz küçüktü ama farklı alternatifleri mevcut. Havuzları da güzeldi sadece havuz etrafındaki yeşil alanlar nedeni ile haşere mevcut. Otopark yeterli ama bazen uzağa veya site dışı bırakmanız gerekebilir
Stayed 5 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
iso lomakylä lähellä merta. siisti
Hyvinhoidettu ympäristö, Kauniit ja siistit huoneet, Siivooja kävi joka päivä ja jopa tiskasi astiat. Rauhallinen luksuskylä. Henkilökunta erittäin avuliasta ja kohteliasta.
Stayed 7 nights in Apr 2018

8/10 Good

Maria

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Bra opplevelse
Vi ønsket å slappe av noen dager med å bade og sole oss på dette hotellet. Det er et stort hotell kompleks med 5 forskjellige bassengområder og med tilgang til 2 strender. Fine områder og det har alt man trenger. Det er flere spisesteder med god mat og også en matbutikk og flere andre småbutikker. Man trenger ikke å forlate området, men alt er litt dyrere der enn inne i Sozopol by. Fra hotellet kan man ta et lite tog til sentrum av Sozopol, tar 5 min og koster 10 kr. Servicen på hotellet var kanskje ikke den beste. Flere som jobbet der virket ikke interessert i å hjelpe og bar sure, flere snakket også dårlig engelsk. 80 % av gjestene er barnefamilier fra Russland.... Deilig rom og seng, stort med egen balkong! Fin opplevelse totaltsett!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Parkplatz situation war katastrophal. Eine Bar war in der Beschreibung bis 02:00 Uhr morgens geöffnet. Diese hatte 24/7 komplett geschlossen. Shuttle service in die Innenstadt war sehr gut.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eric, Paris

Liked: Cleanliness, property conditions & facilities, room comfort
Très beau complexe d'hotels
Le village est trés bien situé sur la cote de la mer noire. les jardins, les chambres les piscines et la plage sont bien entretenus. Je ne me souviens pas m'etre plaint pour quoi que ce soit. Le restaurant propose également d'excellent produits nationaux.