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Reviews of Motel 6 Southington, CT - Hartford

2 out of 5
Motel 6 Southington, CT - Hartford
625 Queen St, Southington, CT

Reviews

6.0
Rating 10 - Excellent. 140 out of 798 reviews" "
Rating 8 - Good. 167 out of 798 reviews" "
Rating 6 - Okay. 172 out of 798 reviews" "
Rating 4 - Poor. 128 out of 798 reviews" "
Rating 2 - Terrible. 191 out of 798 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Jonathan, Goicoechea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, according with rate! Very close from everywhere…
Stayed 2 nights in May 2024

4/10 Poor

Margarita

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The shower curtain was never changed. we found a dirty towel in the room from last person who rented. The supposedly clean towels had stains and hair on them. It was nasty.
Stayed 2 nights in May 2024

10/10 Excellent

Chanel

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very clean and close to a lot of eating places
Stayed 1 night in May 2024

2/10 Terrible

HIlda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy
Stayed 1 night in May 2024

2/10 Terrible

Charlotte

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never stayed in such a dump! If I could attach pictures I would the bathroom was absolutely disgusting bathroom sink faucet broke felt everywhere in the morning I realize the sheets were staying they just turned them inside out and upside down. A lot of drug addicts and people with dogs barking and all the rooms. Trash everywhere outside in the grassy areas. I've reported them to motel 6 customer service. Even had live wires hanging out of the wall
Stayed 1 night in May 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brand Experience Team on 23 May 2024
Hi Danielle,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brand Experience Team on 23 May 2024
Hi Kelly,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Kelly

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've had to stay for several weeks and it's been clean, safe, excellent customer service. Highly recommended.
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Kelly,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Alex

Liked: Cleanliness, staff & service
Good for price
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Alex, We are glad you enjoyed your stay!Maz K.#Team6

6/10 Okay

Theresa

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 May 2024
Hi Theresa,Thanks for your review, we really appreciate the support. Maz K.#Team6

2/10 Terrible

Joseph

Disliked: Staff & service
DO NOT RENT IF UNDER 21. The website clearly says minimum check in age is 18 but I was turned away because in reality it is 21. Please fix this.
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

6/10 Okay

Eric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway next to a great Denny’s but seems rundown and I saw some roaches during one of my nights there. Overall very nice people but the property seems run down.
Stayed 2 nights in Feb 2024
Response from Nancy Y. on 15 May 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Jasmine

Travelled with family, Travelled with pets
Nice motel accommodating for people with pets. always friendly and helpful. Night staff is very nice
Stayed 1 night in Apr 2024
Response from Nancy Y. on 15 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Tracey

Conveniently located near highway, dining and shopping close walking distance. I can easily walk to work
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Tracey, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

JANET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a nice place to stay at it also have McDonald’s right next door and right next to Dennys that a bonus and the office personnel are always friendly and helpful
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 7 May 2024
Hi Traveler,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

JANET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went I’m in town i always stay there the office people are always nice and they always have my room ready
Stayed 1 night in Apr 2024

6/10 Okay

Debra Eudell

Travelled with partner
It was an average hotel. Sheets were clean but the towels were stained and the soap was cheap. Fine for a quick stay.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Debra, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was small dirty floors.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Michael,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

STANTON

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Average run down poor condition motel
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Grea stay and location
Response from Brand Experience Team on 11 Apr 2024
Hi Alejandro,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Staff friendly
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi AlexandraWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Alayzia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Alayzia,Thank you for the 5-star rating!Lilith#Team6

4/10 Poor

Jeffrey

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Faucet in the room was loose and handle ready to fall off, same with shower handle. TV in the room only gets one channel. Towels smell like cigars. Wont stay here again
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Jeffrey, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team

10/10 Excellent

Juan, Torrington

Stayed 2 nights in Feb 2024

10/10 Excellent

Herode

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Melissa

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy around the motel. TV wire held up with a bandaid. Just gross.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 22 Feb 2024
Hi Melissa,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Zach,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

janet

Stayed 1 night in Jan 2024
Response from Nancy Y. on 7 Feb 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent
Stayed 1 night in Jan 2024

6/10 Okay

Jamie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were a little trashy. Tubs and showers had stains.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 17 Jan 2024
Hi Jamie, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Ozzie

Liked: Staff & service, amenities, property conditions & facilities
Because they are pet friendly and it’s proximity to my friends and family, motel 6 Southington is perfect for me.
Stayed 5 nights in Dec 2023
Response from Brand Experience Team on 2 Jan 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

4/10 Poor

ANIKA

Stayed 3 nights in Dec 2023

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

JANET

Stayed 3 nights in Nov 2023

6/10 Okay

kathleen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There was animal feces right outside our door. The panel that was in the wall for the toilet pie was off the wall the tub was dirty and the shower head was falling off the wall. There was dirt on the floor.
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Kathleen,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Johnny

Liked: Cleanliness, staff & service
Overall nothing fancy but clean
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Johnny,Thank you for positively rating your stay!!Lilith#Team6

2/10 Terrible

Michael

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The rooms look ok but they are filthy. The toilet was used and not flushed. There has been black hair all over the bathroom as well. The tubs and shower are ao nasty and full of burn marks. You cant step in them without shower shoes. Housekeeping lady around 9am walking around and looks in the rooms i caught her tryin to walk in our room. She also removed my Personal wash clothes from room Came back to room after being gone most of day stuff was gone through not cool
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Michael,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Christopher

Decent rate but having my vehicle broken into was not ideal. Speaking with other guest that stay there long term says that happen often.
Stayed 7 nights in Oct 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Christopher,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

2/10 Terrible

Patricia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing is unique the rooms are filthy and not clean at all very trasjy
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Patricia,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Yineishly

Stayed 4 nights in Nov 2023

2/10 Terrible

Wilmarie

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service in the office and super disgusting employees full of cockroaches
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Wilmarie,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

6/10 Okay

David

Liked: Cleanliness, staff & service
You get what you pay for. This is an inexpensive hotel. The room was sparse but it was clean which is really all I care about. On the plus side, it had a very big HD TV and plenty of channels!
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 16 Nov 2023
Hi David, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They have bed bugs they switched my room after getting bit . I had to throw away everything I had with me
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Traveler,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

2/10 Terrible

Randi

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I definitely feel like the tub could’ve been cleaner, the bed was itchy and pillows were so uncomfortable plus the amount of noise coming from Queen Street was just ungodly I could not sleep.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 15 Nov 2023
Hi RandiWe appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

2/10 Terrible

Elvis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Trust me, they are better place for the same price
The checcking is the only thing nice n smooth here but the cleanest is something you will want. Dusty floor, dusty walls you could even see a par of hands in the shower walls ( looks like someone was having fun over there ), stained sheets ( semen ), a strange smell at canabis every time you turn on the ligth on the bathroom ( the extractor ) and theblanket has burned spots like cigarette. The funny thing is that I stayed for 2 nights here and at the next morning I requested to clean the room and explained the why the only thing they did was change the sheets, not the blanket ( they hide it between the sheets so you can't see the spots ) n the room was smelling like clean but they didn't clean it. The new sheets were stained too, the floor still dusty and the hands on the wall of the shower STILLL THEERE!!!!! U can go and check room 125.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 8 Nov 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DIRTY
Extremely dirty!!! There was hair everywhere, all under the blanket and crumbs too. The bathroom had pet food sweeper in the corner. All the water spouts had water scaling. It was extremely disgusting. There was broken glass in the parking lot (as if someone’s car was broken into) extremely unsafe unsanitary conditions and the health department needs to investigate
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Nicole,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Lucy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023