"The pictures in your advertisements make things look much larger than they are particularly the pools. The rooms are also very small in comparison to the way the pictures appear in your website. As far as staff and or housekeeping/check-in, etc. we never laid eyes on a person other than when we did in fact check in and then we had to ask questions to find the people we needed. It was not explained to us that if we wanted any semblance of housekeeping, we needed to call and ask for it never saw anyone nor were we ever given any clean linen during our one week stay
On a positive note, the room was well equipped with kitchen supplies with the exception of the fact that the coffee filters that were provided were much too large for the coffee pot provided, and therefore coffee grounds were in the finished coffee every time which made the coffee not drinkable it would have been nice to have a central location somewhere to be able to go and actually get coffee in the morning if not throughout the day
The couch that is to be a pullout second bed in the one bedroom unit is absolutely one of the most uncomfortable things I have ever slept on while traveling
The door to the little balcony is 90% glass, which is wonderful during the day however for the person who is sleeping on that pullout couch in the living room there are lights around the pool as well as on other units that are on all night and the sunrise comes early and is excessively bright"