Omni in Southeastern United States from NZ$402

"We booked a two-night stay at The Grove Resort & Water Park Orlando for Mother’s Day weekend. Upon arrival and check-in, everything appeared excellent. Our room was modern, spacious, and well maintained. Unfortunately, our experience changed considerably on the second day of our stay. The water slides and lazy river, key amenities that distinguish this resort from others, were closed for maintenance during our visit. Additionally, we experienced significant issues with the food delivery service, that we paid $165 for. We would however, like to recognize the bartender at the Safari Bar located across from the hair braiding station. He was consistently professional, welcoming, and attentive to our family throughout our stay, and his level of customer service was greatly appreciated. At checkout, the front desk receptionist asked about our experience, and we respectfully shared our disappointment regarding the amenity closures during a holiday weekend. In response, we were told, “It was on our website, we can’t help that you overlooked it.” We found this response dismissive and lacking the level of professionalism and empathy we would expect when providing guest feedback. After checking the website following our booking, we did see the notice indicating the amenities would be closed from 5/5–5/19. However, our reservation was made in mid-March. We understand that temporary closures are unavoidable but communication prior to arrival would be the right way to let guests know."

"We have stayed here several times before but this trip they had some trouble at check in. The clerk was struggling with the computer process which took over 45 minutes. The frustrating part was a coworker standing idle did not respond to him when he asked questions SEVERAL times. It could have been other issues with them. We were frustrated and we were charged 2 times for the room in addition to the incidental charges although it was prepaid. In the morning the manager did fix the problem so I judge by how they attempted to fix the problem"

"Great stay! Beach access and great pools!"

"Everything was clean and it was nice "

"All in one experience in a nice location. We were walking distance to other places and not far from airport."

"Everything was nice"

"I had such a wonderful stay, and my kids loved every min of it, was unable to reach the breakfast cafe but overall a wonderful trip"

"This is a place we’re definitely I will come back anytime"

"Room could have more areas for your things, staff was very nice, stupid that u can’t take your breakfast to your room. "