6/10 Okay
Marie Ange
Travelled with family, Travelled with family and small children
16 Apr 2024
Disliked: Staff & service
The property was in a very good location. Our loft style room had an ocean view and was within walking distance to the beach. However, we had an ant infestation that was not adequately taken care of when reported to staff. After our first night, we discovered there were ants crawling all over the sink in the small kitchenette area and near the window. We reported the issue to front desk staff right away and was told they would be sending someone to look at it. Noone came for three hours, and as we were leaving to go get breakfast, I decided to stop by the front desk to alert them of situation again. I had taken some pictures and videos to show them that not only did we find ants around the kitchenette area, but there were ants on one of the beds as well. The gentleman in the front acted like it was a normal occurrence because he stated the ants would come from the sand especially if you leave food out. Definitely not the response I was expecting but since the maintenance guy was right there in the lobby and reassured us that he would be taking care of the ants' problem by the time we got back from breakfast, we left. When we got back to the room, they had gotten rid of most of the ants and taken out the trash. The next morning, we found ants all over the counter again and inside all of the snacks we have stored in the closed cabinets. We checked out early and reported the ant infestation and complained about the spoiled food. Management still has not reached out as promised.
Marie Ange
Stayed 2 nights in Apr 2024